Guest Reviews of Hampton by Hilton Wuxi East Railway Station
9.6/10
Excellent
2948 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(2948)
Positive reviews(2903)
Reviews with photos/video(359)
Delicious breakfast(427)
Friendly front desk staff(269)
Easy to get around(256)
Convenient location(228)
Perfect for business trips(129)
Close to train station(78)
Awesome gym(27)
Delicious buffet(14)
Negative reviews(45)
Guest User
Cozy Queen Room
Stayed in Jul 2026
Solo traveller
5 reviews
10/10
Outstanding
Posted on Sep 1, 2026
The environment is great, and the front desk lady was very warm and helpful. The service was excellent overall. I'll definitely stay here again next time!
Original textTranslated by Google
Response from Property: 親愛的朋友,您好,謝謝您對我們的肯定,特別是看到您對歡朋家服務的認可,歡小朋和小夥伴們都很高興為您服務~我們希望能通過細緻入微的服務和温馨舒適的環境,讓每位客人都能感受到“友善、可靠、關懷、周全”的歡朋精神,並住的舒心住的開心。給客人愉快的入住體驗,就是我們小夥伴們今後前行的最大動力,期待您的再次光臨呦。 ------努力向上的歡小朋
Guest User
Cozy Queen Room
Stayed in Jul 2026
Other
1 reviews
10/10
Outstanding
Posted on Aug 4, 2026
Had a fantastic stay, the overall environment was quiet and pleasant, the facilities were modern, and the room had excellent natural light. It was very clean, and the staff were warm and friendly. Getting around from the hotel was convenient, and it offered great value for money. It was a very comfortable stay, definitely worth coming back to.
Original textTranslated by Google
Response from Property: Dear Guest: We are incredibly happy to receive such high praise from you! Striving for excellence in everything we do is our earnest pursuit. Hilton Garden Inn simply wants to provide every guest with the warmest, safest, and most comfortable service, creating unforgettable memories! That's our mission. Just like how we like you, we'll stay by your side, understanding all your habits and accommodating you. That way, you'll have a smile, we'll have a wonderful encounter, and of course, we'll meet again tomorrow—waiting for your return, Hilton Garden Inn!
CristianoTavares
Cozy Queen Room
Stayed in Jul 2026
Business traveller
5 reviews
10/10
Outstanding
Posted on Aug 31, 2026
The hotel is beautiful and clean. The breakfast is very good. Great room.
Response from Property: 尊敬的賓客,看到您大大的贊,歡小朋嘴角上揚,開心了好久,酒店屬於希爾頓旗下國際中端商務酒店,以“友善、可靠、關懷、周全”為服務理念,房內設施採用美國雙專利【舒達】床墊、科勒的衞浴設施、美國彼得羅夫的洗漱用品,智能房控,可移動辦公桌,人體工學椅。期待您再次入住哦!
Anonymous User
Cozy 2-bed Room
Stayed in May 2026
Other
10 reviews
5.0/10
Posted on Jun 19, 2026
The room facilities are outdated. The air conditioning doesn't cool, it just blows air without actually chilling the room. The room was incredibly stuffy, and the windows wouldn't open – the handles were designed in a way that made it impossible. The room clearly hasn't had any ventilation for ages. The air quality was terrible. It was so hot and stuffy I couldn't sleep at all. I finally managed to fall asleep past 2 AM, and when I woke up in the morning, my throat felt scratchy, likely from dust in the air conditioning. I was so uncomfortable in the middle of the night that I seriously considered going to the lobby to sit there all night; it was that miserable! It's not even as good as a standard chain hotel.
Original textTranslated by Google
Response from Property: Dear friend, we are so sorry that your stay did not meet your expectations. We have already felt incredibly guilty. We value the experience of every guest. If you have any questions during your stay, please call the front desk. Our team will do our utmost to improve. We welcome your continued feedback and look forward to your next stay. We sincerely hope to provide you with an even more comfortable and luxurious experience in the near future. —Apologies, Huan Xiaopeng
Guest User
Cozy Queen Room
Stayed in Apr 2026
Business traveller
30 reviews
10/10
Outstanding
Posted on May 26, 2026
Conveniently located right next to Wuxi East Railway Station, the hotel boasts a great environment and is very clean. The breakfast was delicious, and the staff, especially the ladies, were super friendly and enthusiastic. Laundry facilities were also very convenient.
Original textTranslated by Google
Response from Property: 非常感謝您對歡小朋的認可!您的肯定時刻鼓舞着我們,我們致力於認真做好每一個細節,用最優質貼心的服務來回饋您的支持與肯定。希望歡朋會是您的小確幸,讓您確幸選擇了歡朋,確幸遇到熱情的我們,以及美味的早餐還有周到的服務。而您也同樣是我們的小確幸,期待與您再次相遇!
Yuanxiaoyuan66
Superior Queen Room
Stayed in Apr 2026
Family
2 reviews
10/10
Outstanding
Posted on May 3, 2026
The surroundings are good, right next to the East Station, and there's a mall downstairs. The room is quite spacious, and the front desk even upgraded our room during the holiday. This will be my first choice hotel next time I visit Wuxi.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻希爾頓歡朋酒店,永遠為顧客創造超值服務是我們一直的追求,也是我們的目標,我們希望每位到店的客人都能在歡朋酒店找到歸屬感,體驗家的感覺。謝謝您對我們的評價,我們會繼續努力,期待您的下次光臨,祝您旅途愉快!
Guest User
Cozy 2-bed Room
Stayed in Jun 2026
Family
3 reviews
10/10
Outstanding
Posted on Aug 1, 2026
The staff were very enthusiastic.
Original textTranslated by Google
Response from Property: 看到您簡單而又深厚的好評真的是好激動呢,而且還這麼認可酒店~我們力求為每位客人提供最為貼心細緻的服務,為每位客人帶來超值的體驗。您的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待與您的下次相遇~努力的歡小朋
Yifan622
Cozy 2-bed Room
Stayed in Mar 2026
Business traveller
83 reviews
9.0/10
Great
Posted on Apr 12, 2026
Booked this hotel for a business trip to Wuxi. It's super close to the high-speed rail station, just a ten-minute walk away. The service and rooms are consistently excellent, just like you'd expect from a Hampton Inn. The room view was great too, and the breakfast was outstanding. Highly recommend!
Original textTranslated by Google
Response from Property: 親愛的朋友,非常高興能收到你如此的肯定,歡小朋很是激動開心哦!我們接待的不僅僅是客人,更是來自遠方的朋友。“友善、可靠、關懷、周全”,是歡朋帶給客人的個性魅力,更是客人鍾情歡朋的原因,我們會努力做的越來越好,希望能有機會再次為您服務。
Aidenvhaia
Cozy 2-bed Room
Stayed in Feb 2026
Booked for others
50 reviews
10/10
Outstanding
Posted on Mar 24, 2026
This hotel is in a great location, close to Wuxi East Station, making transportation very convenient. The breakfast offers a rich variety of options, and there's even robot delivery! There are also many snack shops nearby. I'll definitely stay here again next time.
Original textTranslated by Google
Response from Property: 您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。希爾頓歡朋 酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。希爾頓歡朋期待您的再次光臨!------真誠的歡小朋
Anonymous User
Cozy 2-bed Room
Stayed in Feb 2026
Business traveller
66 reviews
9.5/10
Amazing
Posted on Mar 11, 2026
This hotel is near to Wuxi dong station. It is new and clean. Shopping mall is only next to the hotel. very convenient.
Response from Property: 讓您滿意是我們的目標,超出您的期望是我們的終極目標,歡小朋沒有得到您滿分點評好難過的喲~~~不過歡小朋會一直砥礪前行,不忘初心,歡迎您再來哦!愛你的歡小朋
Guest User
Cozy Queen Room
Stayed in Jul 2026
Business traveller
7 reviews
9.5/10
Amazing
Posted on Aug 31, 2026
Staff were friendly and allowed me to leave my bag there after checkout while i concluded my meetings. The breakfast included was also a beautiful array to choose from. My only disappointment was that the bar was closed while I was there.
Response from Property: 親愛的朋友,非常高興能收到你如此的肯定,歡小朋很是激動開心哦!我們接待的不僅僅是客人,更是來自遠方的朋友。“友善、可靠、關懷、周全”,是歡朋帶給客人的個性魅力,更是客人鍾情歡朋的原因。我們會努力做的越來越好,希望能有機會再次為您服務。
💕hexiyuelu💕
Superior 2-bed Room
Stayed in Jan 2026
Family
21 reviews
10/10
Outstanding
Posted on May 3, 2026
The hotel's location is fantastic! There's a McDonald's and a supermarket downstairs, and it's less than a five-minute walk to the subway station, making it super convenient for getting to any attraction. The room was clean and tidy with a great view. The breakfast was plentiful and delicious too. I'd definitely choose to stay here again next time I'm in Wuxi. Highly recommend!
Original textTranslated by Google
Response from Property: Dear friend~ Hello! Huanxiaopeng was overjoyed to see your praise! Your affirmation is our greatest support and encouragement. Choosing Huanxiaopeng means choosing a joyful and relaxing trip. Huanxiaopeng welcomes every guest with the same care and sincerity as family. We cherish every encounter with you, whether short or long, and strive to provide you with a wonderful and unforgettable stay! We look forward to seeing you again! Friendly Huanxiaopeng
Guest User
Cozy Queen Room
Stayed in Dec 2025
Solo traveller
9 reviews
10/10
Outstanding
Posted on Jan 29, 2026
The room was very clean, tidy, comfortable, and spacious. The front desk staff were also very welcoming. It's super convenient, just a 10-minute walk from Wuxi East Station.
Original textTranslated by Google
Response from Property: Dear friend, hello! We uphold the service philosophy of "friendliness, reliability, care, and thoroughness," striving to deliver a warm, considerate, and touching experience to every one of you "coming home." --- Huan Xiaopeng, full of anticipation
Guest User
Cozy 2-bed Room
Stayed in May 2026
Other
2 reviews
8.0/10
Very good
Posted on Jun 30, 2026
Norm no bad
Response from Property: 尊敬的賓客,看到您大大的贊,歡小朋嘴角上揚,開心了好久,酒店屬於希爾頓旗下國際中端商務酒店,以“友善、可靠、關懷、周全”為服務理念,房內設施採用美國雙專利【舒達】床墊、科勒的衞浴設施、美國彼得羅夫的洗漱用品,智能房控,可移動辦公桌,人體工學椅。期待您再次入住哦
Guest User
Deluxe Queen Room
Stayed in Dec 2025
Business traveller
2 reviews
10/10
Outstanding
Posted on Jan 16, 2026
The hotel has a great environment, and the front desk staff are very welcoming. It's also super convenient for ordering takeout and is very close to Wuxi East Station.
Original textTranslated by Google
Response from Property: Dear friend, it's wonderful to receive such positive feedback from you! We at Huanpeng are thrilled and happy! We welcome not just guests, but friends from afar. "Friendliness, reliability, care, and thoroughness" are the unique charms Huanpeng brings to its guests, and the reasons why they love Huanpeng. We will strive to do even better and hope to have the opportunity to serve you again!