Woshipangpangjiade
February 4, 2024
We arrived at around one o'clock in the morning and asked a boy wearing glasses at the front desk if there were any family rooms? The answer was no. I said that it was available on Ctrip. You can book it when he comes back. We asked to see the room, and he asked someone to take us upstairs to see it. After seeing it, we said it was different from the picture. The person who led us there asked We asked the front desk, and the boy wearing glasses said that the person who led us up was a security guard and didn't know anything (the security guard was new here, but he was very enthusiastic throughout). It was too cold at night, so we asked the front desk if we could add a quilt. The answer is no. Attached is a picture of the quilt. There are only two layers of fabric, and the velvet inside is patchy. Is it possible to keep it from getting cold? The next day I immediately moved to the Xi'an Hotel next door. The service was first-class and the environment was good. It really made people feel at home. And the price was the same as this hotel! I really don’t understand. Your hardware and software are not as good as others, so where do you have the confidence to be so arrogant? The next day someone called back and apologized, but I had to give a true review. Your home is indeed a very poor experience!
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