Hampton by Hilton Xi‘an South Gate City Wall Reviews
Hampton by Hilton Xi‘an South Gate City Wall
Building C, No. 18, Huancheng South Road West Section, Beilin District, Xi'an, Shaanxi, ChinaView hotel details
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Guest Reviews of Hampton by Hilton Xi‘an South Gate City Wall
9.6/10
Excellent
8771 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.7
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All reviews(8771)
Positive reviews(8716)
Reviews with photos/video(2360)
Delicious breakfast(1380)
Easy to get around(1318)
Friendly front desk staff(973)
Convenient location(951)
Close to metro(472)
Would stay again(307)
Loved the night views(303)
Awesome gym(133)
Negative reviews(55)
Guest User
Superior Queen Room
Stayed in Jun 2026
Family
6 reviews
10/10
Outstanding
Posted on Jul 8, 2026
The location is absolutely fantastic! It's right next to Yongning Gate, and you can reach the ancient city wall in just a few steps downstairs. Watching the light show from the wall in the evening was incredibly convenient. The subway entrance is nearby, and it's a short taxi ride to the Big Wild Goose Pagoda and Datang Everbright City. Plus, SKP is right next door, making shopping and dining a breeze all in one spot.
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Response from Property: 親愛的朋友,非常感謝您對酒店的支持和各方面的認可! 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來!——手舞足蹈的歡小朋
Danzekongkongzedan
Deluxe Room (2 Beds)
Stayed in Jun 2026
Family
15 reviews
10/10
Outstanding
Posted on Jul 8, 2026
This hotel is very clean and located right next to Metro Line 2, making its location excellent. It's very close to the Bell and Drum Tower, Muslim Quarter, and the city wall. The night view is also beautiful, and both the front desk and cleaning staff provide great service.
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Response from Property: 蟹蟹親的點評,我們會繼續努力營造出更加舒適的入住空間。歡朋的小夥伴們都是本着一心為客人着想,每一位客人來到歡朋我們都會提供無微不至的服務,記得常來哦!期待您下次入住。——滿心期待的歡小朋
Guest User
Cozy Room (2 Beds)
Stayed in Jun 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 9, 2026
The room was clean and well-equipped, and they even had robots delivering food! The location is superb, making it easy to get anywhere. It was a fantastic travel experience! Highly recommended, and I hope to have the opportunity to stay at this hotel again when I visit Xi'an!
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Response from Property: 哇,好開心喔~能得到朋友您的認可,歡小朋實在是太開心了!您的讚許和滿意都是我們工作的動力,在您入住期間有任何需求,歡小朋非常樂意為您提供幫助!下次見喔!——期待您的歡小朋
Guest User
Superior Queen Room
Stayed in Jun 2026
Other
3 reviews
10/10
Outstanding
Posted on Jul 5, 2026
I highly recommend the room with a view of the ancient city wall. The view is expansive, and you can see the entire city wall. It's also close to the subway station. The room was very comfortable, and the Roujiamo and Zenggao for breakfast were delicious and perfectly sized, especially for women, so there's no waste.
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Response from Property: 親愛的朋友,非常感謝您對酒店的支持和各方面的認可! 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來!——手舞足蹈的歡小朋
Guest User
Superior Queen Room
Stayed in Jun 2026
Business traveller
5 reviews
10/10
Outstanding
Posted on Jul 4, 2026
I chose this hotel for my business trip and it was fantastic. The decor is simple yet elegant, and the room offers a superb view of the city wall and the moat. The bedding was incredibly comfortable, ensuring a great night's sleep. The bathroom has a separate shower and toilet, which is convenient. Plus, there's a convenience store and restaurants right downstairs, making it super easy to go for a walk or do some shopping.
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Response from Property: 哈哈,灰常感謝您的五分點評,您讓歡小朋激動地無以言表,您的肯定是對歡小朋最大的讚賞,喜歡就常來哦,歡小朋期待與您同行!——五分君歡小朋
Guest User
Cozy Double Room
Stayed in Jun 2026
Business traveller
9 reviews
10/10
Outstanding
Posted on Jul 4, 2026
I booked this hotel last minute for a business trip, and my overall experience was great. The location is excellent, really close to a mall and the subway station, which made commuting for work very convenient. Check-in at the front desk was quick, and the staff were very polite. The hygiene was excellent, especially the bedding, which was super comfortable. The breakfast selection was also quite rich. It's definitely my top choice for accommodation when traveling for business.
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Response from Property: 尊敬的賓客:您好!最好的廣告是客人口口相傳的推薦,非常榮幸我們的服務能得到您的認可。期待着您的下次入住!——穿着西裝打着領帶紳士的歡小朋
Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jul 4, 2026
My stay here was excellent! The hotel's location is incredibly convenient, with restaurants and a convenience store right downstairs. The front desk staff were friendly and efficient, and the cleanliness was exceptional – the bathroom had a great wet/dry separation, and the public areas were spotless. They were very accommodating to all my requests, making it fantastic value for money. I'll definitely choose this hotel again next time.
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Response from Property: 哇,好開心喔~能得到朋友您的認可,歡小朋實在是太開心了!您的讚許和滿意都是我們工作的動力,在您入住期間有任何需求,歡小朋非常樂意為您提供幫助!下次見喔!——期待您的歡小朋
Anonymous User
Deluxe Queen Room
Stayed in Jun 2026
Other
2 reviews
10/10
Outstanding
Posted on Jul 4, 2026
I booked the Deluxe Grand View King Room, and the view was absolutely stunning! You could see the city moat and the Yongning Gate. The night view with all the lights on was particularly beautiful. I was supposed to check out tomorrow, but something came up, and the front desk staff were incredibly helpful in assisting me. The service was excellent. The breakfast spread was very diverse, a great mix of Western and Chinese options, plus bread and coffee. I was very satisfied.
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Response from Property: 啦啦啦~我來了!看到親這麼有心的點評,歡小朋內心湧出一股暖流,從頭頂到腳心,好似打通任督二脈,暢意快樂!真誠感謝您的認可!我們的設計用心,您全懂!希望讓每一位旅途在外的賓客都能感受到我們的“友善、可靠、關懷、周全”,這也是我們一直的追求!希望您有空常來哦!——熱情好客的歡小朋
Anonymous User
Cozy Double Room
Stayed in Jun 2026
Other
25 reviews
1.0/10
Posted on Jul 3, 2026
Service: The check-in process seemed untrained. The staff didn't greet me or mention the parking lot when I checked in at night. My car was parked right outside the hotel, and I ended up paying 77 RMB for parking!
When I checked out, there was no apology for the poor service; the staff just kept their head down and ignored me.
Cleanliness: The bathroom had a really strong, unpleasant sweaty smell that wouldn't go away! The floor was dusty when I walked barefoot.
Environment: The room was very dim, the bedding wasn't soft, and there wasn't a proper sleeping pillow! The hotel entrance was crowded with electric scooters.
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Response from Property: 親愛的朋友,很高興您給予了酒店評論,也很遺憾這次入住給您留下了不美好的回憶,為了避免您提出的問題再次發生 酒店已加強對各類崗位員工的專業培訓,提高服務標準,也感謝您的意見和建議,祝您生活愉快。
Guest User
Cozy Room (2 Beds)
Stayed in May 2026
Other
28 reviews
10/10
Outstanding
Posted on Jul 1, 2026
My stay this time was excellent! The hotel is easy to find, and it's super convenient for dining and shopping nearby. The subway station is just a 5-6 minute walk away. The front desk staff were very welcoming, and the room was clean and hygienic with no unpleasant odors. Great value for money, highly recommend!
Original textTranslated by Google
Response from Property: 親愛的朋友,非常感謝您對酒店的支持和各方面的認可! 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來!——手舞足蹈的歡小朋
Guest User
Superior Queen Room
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 4, 2026
Overall, my experience at the hotel was excellent. It was very clean, and I appreciated the self-service laundry and free underground parking – a big plus for those traveling by car or on business. My room even had a view of the city walls, which was lovely. The nearby snack street is just a few minutes' walk away, making it super convenient. I'd definitely recommend it to everyone!
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!最好的廣告是客人口口相傳的推薦,非常榮幸我們的服務能得到您的認可。期待着您的下次入住!——穿着西裝打着領帶紳士的歡小朋
Guest User
Superior Queen Room
Stayed in May 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Jul 2, 2026
The hotel boasts a prime location in the city center, making it incredibly convenient to visit the Bell and Drum Towers and the Muslim Quarter. The room was clean and bright, and the ergonomic chair was very comfortable. The front desk staff were enthusiastic and even gave me a fridge magnet as a souvenir. Overall, it offers great value for money.
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Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出行帶來美好的回憶。您的讚賞給予酒店很大的鼓舞,同樣也是我們進步的動力,我們會繼續保持熱忱,致力於讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!祝您生活愉快!——熱情歡迎的歡小朋
Guest User
Cozy Room (2 Beds)
Stayed in May 2026
Family
4 reviews
10/10
Outstanding
Posted on Jul 2, 2026
We brought our child to Xi'an and chose to stay near the city wall. We picked this Hampton by Hilton because it's conveniently located, has great service, and offers a fantastic view from the room window. We're very satisfied, and our child loved it too. Highly recommend!
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!流溪緩緩,時光柔軟,感謝親的支持!我們會延續一如既往的好品質和更加完善的服務,來謝謝您們的支持與厚愛!期待您的再次光臨,祝您開心的度過每一天!——心花怒放的歡小朋
Anonymous User
Cozy Double Room
Stayed in May 2026
Solo traveller
1 reviews
9.7/10
Amazing
Posted on Jun 29, 2026
The front desk service was excellent, and the hotel's location is superb. It's convenient for taking taxis, the subway, or cycling, and you can enjoy views of the city wall. The nearby South Gate morning market is worth a visit, and the Xi'an Museum isn't far either. The room wasn't huge, but the amenities were good, and it had smart features. There was even a separate small sitting area.
The downside is that the soundproofing of the room windows isn't great. There's a construction site next door that's always working, which also somewhat impacted the view. The window glass is yellow, which makes taking photos a bit difficult.
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Response from Property: 親愛的朋友,很遺憾這次入住給你留下了不太愉快的經歷,歡小朋心裏好自責,沒有服務好您,您入住期間有如何問題都可致電歡小朋,小朋24小時都在線。我們也會努力改正自身的不足,不斷的學習進步,迎接您的下次到來~~ ——求原諒的歡小朋
Guantouboluotiantianquan
Hampton Suite With Panoramic Ancient City Wall View
Stayed in May 2026
Family
13 reviews
10/10
Outstanding
Posted on Jul 1, 2026
Facilities: No issues.
Cleanliness: No issues.
Environment: Excellent location with pleasant views.
Service: No issues.
The only slight drawbacks are that the breakfast area is a bit small and the food selection could be improved. I'd also suggest a wider variety of beverage tools; with such a beautiful view, it's a shame there wasn't an ice bucket for drinks.
Original textTranslated by Google
Response from Property: 嗨~親愛的客官!能夠陪您度過一段愉悦的差旅時光,歡小朋感到非常的榮幸和喜悦!“友善、可靠、關懷、周全”是我們的服務理念,期待您的再次光臨! ——好客的歡小朋