No.6, West Section of the North Second Ring Road, Weiyang District, Xi'an, Shaanxi, ChinaView Hotel Details
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Crowne Plaza Xi'an Weiyang Guest Reviews
4.8/5
Excellent
1765 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1765)
Positive reviews(1751)
Reviews with photos/video(336)
Delicious breakfast(211)
Friendly front desk staff(189)
Would stay again(92)
Perfect for business trips(82)
Great swimming pool(38)
Delicious buffet(23)
Children's amenities available(10)
Clean pool(10)
Negative reviews(14)
Guest User
One-Bedroom Suite
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 15, 2024
This is one of the best Crowne Plaza hotels I have stayed in over the years, with regard to its excellent accomodation and splendid service and tidiness. Initiative and efficiency of both the security guard and the concierge were instantly displayed right from the moment of our arrival at the side-gate entrance. Likewise, heart-felt professionalism of the front-desk staff certainly made our check-in easy and comfy. Daily breakfast in the restaurant was more than sufficient in terms of variety and quantity, and even in such low-season time we still could find waves of diners kept rushing in. Finally, the executive lounge on the fifth floor is most impressive in all aspects ranging from environment to vibe to food to comfort, and needless to say, to the marvellous lady-staff who served us with state-of-the-art dining and outstanding, caring service. A happy staycation, really.
Response from Property: Dear Guest,Thank you for choosing Crowne Plaza Xi’an Weiyang and sharing your stay experience. We appreciate your recognition of our hotel facility and your satisfaction with our staff’s service. Our team strives to provide true hospitality, and we're glad you enjoyed it.Looking forward to welcoming you back !Best regards,Edward Wang -General Manager
Vchean
Superior Room (King Bed)
Stayed in Jul 2024
Family
9 review
4.7/5
Amazing
Posted on Aug 19, 2024
the hotel is pretty cool. Good service and nice breakfast. we should come here again
Response from Property: Dear guest, thank you for choosing Crowne Plaza Xi’an weiyang and taking the time to share your stay experience with us.,We are deeply honored by your recognition of the hotel staff's service and breakfast. All staff will continue to adhere to IHG's "true hospitality for good" to serve guests. Looking forward to your coming again! All the best,Edward Wang-General Manager
DavideIt
Deluxe Room (King Bed)
Stayed in Dec 2024
Travel with friends
15 review
4.2/5
Very Good
Posted on Jan 7, 2025
Very nice hotel, well decorated and and clean. Rooms are spacious and well equipped, breakfast is pretty good and with a lot of choices. Position is not very convenient to explore the old town.
Response from Property: Dear guest: Thank you for choosing Crowne Plaza Xi'an Weiyang and taking the time to share your stay experience with us. We are very pleased with your recognition of our property and Breakfast. Looking forward to your next visit- Edward- General Manager
YCQICY
Superior Room (King Bed)
Stayed in Oct 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Hotel facilities are good, service is nice, appreciate the helps during trip by receiption Ella
Response from Property: Dear Guest: Thank you for choosing Crowne Plaza Xi’an Weiyang and giving our hotel full marks. We are very happy for your recognition of our hotel facility and your satisfaction with our staff’s service. especially your praise of Ella has made us deeply honored. All staff will continue to adhere to IHG's "true hospitality for good" to serve guests. Looking forward to your coming again! - Edward Wang-General Manager
Adam F
Superior Room With Two Double Beds On High Floor
Stayed in Jul 2024
Family
5 review
4.7/5
Amazing
Posted on Aug 13, 2024
Everything was excellent except the breakfast which was pretty good but not excellent.
Response from Property: Dear guest, Thank you for choosing Crowne Plaza Xi’an weiyang and taking the time to share your stay experience with us.,We will strive to improve the quality of breakfast and strive for excellence 。All staff will continue to adhere to IHG's "True hospitality for good" to serve guests. Looking forward to your coming again! All the best,Edward Wang-General Manager
HAMMAM ALARDA
Superior Room (King Bed)
Stayed in Dec 2024
Business travellers
59 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Its very good reception and great hospitality
Response from Property: 尊敬的賓客;非常感謝您的光臨和滿分好評。我們是洲際酒店集團旗下的新一代皇冠假日酒店,酒店設計摩登,設施完善,既適合商旅,也適合休閑! 衷心期待您的再次光臨,讓我們為您創造更多美好的回憶!祝您生活愉快,平安順意!---西安廣成皇冠假日酒店總經理 Edward Wang
Guest User
Superior Room (King Bed)
Stayed in Dec 2024
Business travellers
29 review
5.0/5
Outstanding
Posted on Jan 21, 2025
fiona maggie rachel服务好
Response from Property: 尊敬的賓客;非常感謝您的光臨和滿分好評。同時也感謝您對我們同事Fiona Maggie Rachel的表揚。我們是洲際酒店集團旗下的新一代皇冠假日酒店,酒店設計摩登,設施完善,既適合商旅,也適合休閑! 衷心期待您的再次光臨,讓我們為您創造更多美好的回憶!祝您生活愉快,平安順意!---西安廣成皇冠假日酒店總經理 Edward Wang
Guest User
Superior Room (King Bed)
Stayed in Nov 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Dec 27, 2024
very good
Response from Property: 尊敬的賓客,非常感謝您的光臨和滿分好評。我們一定不辜負您的好評,再接再厲。 衷心期待您的再次光臨,讓我們為您創造更多美好的回憶!祝您生活愉快,平安順意!---西安廣成皇冠假日酒店總經理 Edward Wang
Guest User
Superior Room (King Bed)
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 10, 2025
Zoe (Ms. Zhou) at the front desk was very considerate in helping us check in. She provided a lot of support and care during our stay. The lounge is by appointment, and Zoe helped us arrange it as soon as possible. The dining quality of the lounge is good, and the service is in place. I am also very grateful for the service provided by the lounge Belle and Rainbow. I prepared a dish called Dream Back to Chang'an, which was very amazing. I look forward to visiting Xi'an again next time. The hotel is very convenient for travel. I also watched the Eternal Love performance that day. Next time I come to Xi'an, I will choose Crowne Plaza Hotel. Thanks to Zoe and the lounge staff for their care!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your visit and your high praise. Thank you for your nomination and praise to our colleagues Zoe, Belle and Rainbow. We are the new generation Crowne Plaza Hotel under InterContinental Hotels Group. The hotel has modern design and complete facilities. It is suitable for both business and leisure! We sincerely look forward to your visit again and let us create more beautiful memories for you! I wish you a happy Chinese New Year and peace and good luck! --- Edward Wang, General Manager of Crowne Plaza Xi'an Guangcheng
Untco
Superior Room (2 Double Beds)
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 7, 2025
This is my first time staying in this hotel. It opened in 2024 and its hardware facilities meet the standards of Crown. The highlight is that the standard room is 1.35 with two double beds, which is the best choice for a family of three. Rachel's service is very thoughtful. She called in advance before check-in and arranged for hot drinks in the room every afternoon. Feedback issues were also followed up and resolved as soon as possible. Worth recommending! If I come again next time, I will definitely book again.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your visit and your high praise. Thank you for nominating our colleague Rachel. We have always been adhering to the service concept of InterContinental Hotels Group of "taking kindness as the basis and treating guests with sincerity" to treat every one of our guests. We sincerely look forward to your visit again and let us create more beautiful memories for you! I wish you a happy Chinese New Year and peace and good luck! --- Edward Wang, General Manager of Crowne Plaza Xi'an Guangcheng
Scott8527
Superior Room (King Bed)
Stayed in Jan 2025
Family
6 review
5.0/5
Outstanding
Posted on Feb 10, 2025
I came to Xi'an to visit relatives during the Spring Festival. I saw that it was the newly opened Crowne Plaza, so I booked it directly. The day before check-in, Zoe from the front desk had already helped me arrange the room. She called me to ask if I had any requirements or notes, and helped us check in on the day of check-in. There were free drinks every day during the stay. The executive room was large and equipped with a round bathtub. The facilities in the room were very new and very comfortable. The lounge and breakfast were of good quality. It was only 4 subway stops away from the bell tower in the city center. I am very grateful to Ms. Zoe Zhou for her careful service and care during our stay. Next time I stay, I will choose Guangcheng Crowne Plaza!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your visit and your high praise. We are deeply encouraged by your recognition of the service of our colleague Zoe and your words: "I will choose Guangcheng Crowne Plaza next time I stay!" The hotel is located in the western section of the North Second Ring Road of Xi'an, close to Daming Palace National Heritage Park and Shenglong Shopping Plaza. It is about 710 meters away from Daming Palace West Station of Xi'an Metro Line 2, 3.7 kilometers away from the Ming City Wall, and 5.6 kilometers away from the Bell Tower. The geographical location is superior. We have always been adhering to the service concept of "taking kindness as the basis and treating guests with sincerity" of InterContinental Hotels Group to treat each of our guests. We sincerely look forward to your visit again, let us create more beautiful memories for you! I wish you a happy Chinese New Year and peace and good luck! --- Edward Wang, General Manager of Xi'an Crowne Plaza
vividan
Deluxe Room (King Bed)
Stayed in Jan 2025
Family
41 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The hotel is very well decorated. It is newly opened, but there is no pungent smell of decoration. Rachel Guo at the front desk is very professional and enthusiastic. She arranges drinks every day. Bella and Vincent are fast when checking in and introduce the hotel facilities. They are proactive. I am very satisfied with the stay. I will come again next time if I have the chance.
Original TextTranslated by Google
Response from Property: 尊敬的賓客;非常感謝您的光臨和滿分好評。同時也感謝您對我們同事Rachel,Bella和Vincent的提名錶揚。我們是洲際酒店集團旗下的新一代皇冠假日酒店,酒店設計摩登,設施完善,既適合商旅,也適合休閑! 衷心期待您的再次光臨,讓我們為您創造更多美好的回憶!祝您新春快樂,平安順意!---西安廣成皇冠假日酒店總經理 Edward Wang
Guest User
Superior Room (King Bed)
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 1, 2025
This time I stayed at the Crowne Plaza Xi'an Guangcheng, and the overall experience was great! The hotel has an elegant environment, clean and tidy rooms, complete facilities, and especially comfortable bedding, which allowed me to get a good rest during my trip. The hotel's location is also very convenient, with convenient transportation around it. There are many delicious foods and attractions nearby, and it is very convenient to travel.
Special thanks to Mr. Du Long, the hotel's duty manager, whose service really made me feel at home. From check-in to check-out, Manager Du always maintained his enthusiasm and patience. No matter what I needed, he responded quickly and solved it properly. For example, he helped to deal with some minor problems I encountered when I checked in, and took the initiative to provide me with a lot of local travel suggestions, which was really considerate. His professionalism and care made me more impressed with this hotel.
In short, this stay was very pleasant, and I strongly recommend the Crowne Plaza Xi'an Guangcheng! Next time I come to Xi'an, I will definitely choose here again, and I look forward to seeing Manager Du's warm service again!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your visit and your high praise. We are deeply encouraged by your praise for our front desk colleague Du Long and your enthusiastic recommendation of the hotel. We have always been adhering to the service concept of InterContinental Hotels Group of "taking kindness as the basis and treating guests with sincerity" to treat every one of our guests. We sincerely look forward to your visit again and let us create more beautiful memories for you! I wish you a happy Chinese New Year and peace and good luck! --- Edward Wang, General Manager of Crowne Plaza Xi'an Guangcheng
Zkyang
Superior Room With Two Double Beds On High Floor
Stayed in Dec 2024
Family
1 review
4.8/5
Amazing
Posted on Jan 30, 2025
You can always trust InterContinental's facilities and services. After staying at Holiday Inn Express and Holiday Inn, I stayed at Crowne Plaza. It can be said that the experience has reached a higher level.
I booked a twin room on the 22nd floor. The room is spacious and has a wide view. The large floor-to-ceiling windows and appropriate undecorated vacant areas are a delight.
The bathroom is separated into dry and wet areas, and the water temperature and water pressure are suitable. The inconvenience is that the shower door gap does not block water, and there is water at the door after the shower, and the mixer logo is not intuitive enough to use.
I had a very happy buffet breakfast. I like Western breakfast very much. Of course, the Chinese breakfast part is also good, and it also has local characteristics of Xi'an. Nothing can be better than eating two plates.
Original TextTranslated by Google
Response from Property: 尊敬的賓客;非常感謝您的光臨和點評。同時也謝謝您的反饋,酒店已經安排工程部師傅去您的房間檢修淋浴門的問題。酒店早餐按照皇冠假日酒店標準出品,中西薈萃。我們不僅有廣東的現做腸粉,蘭州的牛肉麪,還有陝西特色小吃如 甑糕,肉夾饃,油茶,胡辣湯,Biangbiang麪等。衷心期待您的再次光臨,讓我們為您創造更多美好的回憶!祝您新春快樂,平安順意!---西安廣成皇冠假日酒店總經理 Edward Wang
Sanjitu
Superior Room (2 Double Beds)
Stayed in Dec 2024
Family
8 review
4.8/5
Amazing
Posted on Jan 27, 2025
Before coming to Xi'an, I looked at hotels for several days, from simple to luxurious, with mixed reviews. Seeing that Xi'an's service awareness needs to be improved, I decided to open this hotel in 24 years with a blind box mentality.
Service: As soon as I got off the car, the doorman took the luggage immediately, and I felt at home. My husband arrived at 1 o'clock in the middle of the night, and the doorman also took the luggage and sent it to the lobby immediately. The first impression was that the service awareness was very strong. The check-in waiter was very patient and took the initiative to ask questions about the room requirements. The cleaning staff in the corridor and the waiter at the breakfast door would take the initiative to say hello, and the service awareness was very good.
Facilities: The building is magnificent, the lobby is spacious and bright, the room is spacious, the facilities are very new, the hidden places are also clean and dust-free, the shower head has a large amount of water, the drainage is unobstructed, the toilet is not smart, and the drainage is normal.
Breakfast: The basic configuration of Chinese and Western food is available, including porridge, rice, steamed buns, a small amount of grains, tofu brain, egg pancakes, poached eggs and a small amount of side dishes for Chinese food, various types of bread for Western food, bacon and sausage, 2-3 kinds of sushi, beverages such as soy milk, coffee, milk and hot water, DIY yogurt, 3-4 kinds of fruits, and several kinds of freshly squeezed juices. The overall configuration is relatively complete, but not amazing. There is only one kind of beef noodles in Xi'an local food, and no other. It belongs to the category of food that can be eaten by both young and old. The cost performance is not high, but it is relatively friendly for us to travel with the elderly in the low temperature season in winter. Young people can go out to find various morning markets that are more cost-effective and taste more authentic.
Overall experience: Xi'an's four- and five-star hotels are very cost-effective, much cheaper than Jiangsu and Zhejiang, and the check-in service is better than the online reviews. It feels like home, and all requirements can be warmly met, which is very satisfactory.
If there is room for improvement: a deposit is required for check-in, which is basically more than 90% of the room rate. Now many hotels basically do not require it. I have not encountered a deposit for travel in recent years.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your visit and detailed description of the hotel. You mentioned the deposit issue, we will seriously consider it. The hotel staff has always been adhering to the service concept of InterContinental Hotels Group "based on kindness, sincere hospitality" to treat every one of our guests. Sincerely look forward to your visit again, let us create more beautiful memories for you! I wish you a happy life, peace and happiness! --- Edward Wang, General Manager of Crowne Plaza Xi'an Guangcheng