Guest Reviews of Atour Hotel (Xi'an North High-speed Railway Station)
9.6/10
Excellent
1822 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.7
Cleanliness9.6
Filter by:
Sort by:
All reviews(1822)
Positive reviews(1789)
Reviews with photos/video(149)
Offers pick-up/drop-offs(215)
Large rooms(154)
Delicious breakfast(146)
Friendly front desk staff(129)
Close to train station(99)
Great lift(9)
Negative reviews(33)
XIULIU
Superior Room (2 beds)
Stayed in Mar 2025
Couples
10 review
8.5/10
Very Good
Posted on Apr 18, 2025
We selected this hotel solely due to its proximity to the high-speed rail train station. However, the hotel appears older than depicted in the photo, the pillows are too flat for my preference, and the bed is somewhat hard. Moreover, what we found most displeasing was the strong cigarette smell. Following our experiences with three different hotels in Xi'an, the notion of a cigarette smoke-free environment proved to be untrue.
Response from Property: 首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務,當然我們也會將參考您的建議加強日常管理
Becky Fok
Superior Queen Room
Stayed in Oct 2024
Travel with friends
6 review
9.0/10
Great
Posted on Nov 13, 2024
Hotel and service is good. Housekeeping helped us with our laundry and even hanged up our clothing. Service at the Breakfast area is good too.
However it is quite far from the nearest Mrt station.
Response from Property: Dear guests: Hello! Thank you for coming back! Ba Jin said that "beautiful and warm things are in the depths of memory", memory is warmth, warmth is memory, vicissitudes of life, warmth in memory, eternal. I hope you will be the eternal warmth in your memory! Welcome back often! Wishing you all the best!
fei yan vivien
Superior Room (2 beds)
Stayed in Nov 2024
Family
3 review
9.0/10
Great
Posted on Dec 29, 2024
Odd location. Near railway station but not near enough
Response from Property: 儘管很貼心,還是沒能得到小主的全五分的好評呢,不過小主的差一點,必定會是對小朵兒的鞭策,前行路上,小朵兒還會再接再厲,期待與小主的下一次不期而遇
Diana-Is
Elegant Double Room
Stayed in Aug 2022
Business travellers
12 review
9.5/10
Amazing
Posted on Sep 16, 2022
Located close to Xian North Railway Station and walking distance to metro line 2. Consistent service to Atour brand, efficient and attentive. Good breakfast and clean rooms. They delivered on their promise as always.
Response from Property: 感謝朵友對亞朵及朵兒們服務的肯定和喜歡,亞朵一直以來都是以用户體驗為核心的。倡導鄰裡間的服務,為方便朵友出門衣物的清洗,我們四樓設定了洗衣房,裏面有洗衣機,烘乾機24小時開放。在您閑暇之餘您還可以在洗衣房的隔壁健身房,去運動一下讓身心放鬆放鬆。您的認可是我們全體小夥伴的動力,我們會再接再厲,竭盡所能做到更好,期待您的再次入住,期待你的5分好評
Xuanwuhudechuan
Elegant Double Room
Stayed in Jan 2025
Family
8 review
10.0/10
Outstanding
Posted on Feb 5, 2025
The room was nice and clean. It was on the fifth floor and very quiet. The front desk lady and brother were very nice. There was also a food delivery robot experience, which was very novel. I recommend staying here.
Original TextTranslated by Google
Response from Property: The joy of a good horse meeting its master! Duoer~I feel that all these efforts day and night are worth it. Everything Duoer has done is to create a warm harbor for you who are away from home. We only provide you with the most attentive service, but you sprinkle a warm sunshine in our hearts~ Duoer was once naive, and Duoer will do better in the future! Thank you for your keen eye in recognizing Duoer~'s sincerity! Kindness leads to happiness, and good luck will always be with you!
Guest User
Elegant Double Room
Stayed in Jan 2025
Other
2 review
10.0/10
Outstanding
Posted on Feb 6, 2025
The pillow is very comfortable to sleep on
Original TextTranslated by Google
Response from Property: 親愛的朵友,您好吖~看到您的用心點評,朵兒心裏真的是感動,因為理解,因為鼓勵,因為支持,我想我們會越來越好的。在亞朵,當您走進大廳的那一刻開始,一抹微笑,一杯熱茶,一聲問候,似乎已經表達了亞朵人的熱情與貼心了,滿意衹是起點,驚喜與感動才是我們一直要尋找的房向,追夢的路上,因為有您,亞朵的明天還會更好,太多的感謝,似乎此刻應景用言語無法表達了,千言萬語匯成一句話吧:亞朵之約,不見不散哦!
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Feb 4, 2025
The pick-up service is very convenient, the driver's service attitude is very good, the hotel room is spacious and clean, check-in is early, the service is very thoughtful and considerate, and the laundry service is very good
Original TextTranslated by Google
Response from Property: Thank you for your recognition and support. Satisfaction is just the starting point, surprise and touching are our goals. We are not omnipotent, but we will do our best and look forward to your next stay. Rain or shine, Duoer will be waiting for you at Gaotie North.
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Feb 3, 2025
There is tea when checking in, the TV signal is very good, the invoice is issued quickly, the hotel has good sound insulation, the air conditioning in the room is very powerful, people greet you when you meet them in the corridor, the hotel's late-night porridge is delicious, there are caring text messages, there are many books in Zhuju, and the hardware facilities are complete.
Original TextTranslated by Google
Response from Property: The joy of a good horse meeting its master! Duoer~I feel that all these efforts day and night are worth it. Everything Duoer has done is to create a warm harbor for you who are away from home. We only provide you with the most attentive service, but you sprinkle a warm sunshine in our hearts~ Duoer was once naive, and Duoer will do better in the future! Thank you for your keen eye in recognizing Duoer~'s sincerity! Kindness leads to happiness, and good luck will always be with you!
ღlulua.
Executive Queen Room
Stayed in Dec 2024
Couples
4 review
10.0/10
Outstanding
Posted on Feb 5, 2025
The ladies at the front desk are friendly and helpful, and they solve problems promptly. If you go to the high-speed rail station, the hotel will arrange a car to take you there. The laundry room can wash and dry clothes.
Will stay again next time, highly recommended👍
Original TextTranslated by Google
Response from Property: It is a great pleasure to have friends coming from afar. Thank you for your warm company, Duoer, and look forward to meeting you again~
Guest User
Superior Queen Room
Stayed in Jan 2025
Family
11 review
10.0/10
Outstanding
Posted on Feb 4, 2025
The hotel is very clean, the staff is friendly and the food is delicious. It is a pleasant stay.
Original TextTranslated by Google
Response from Property: The joy of a good horse meeting its master! Duoer~I feel that all these efforts day and night are worth it. Everything Duoer has done is to create a warm harbor for you who are away from home. We only provide you with the most attentive service, but you sprinkle a warm sunshine in our hearts~ Duoer was once naive, and Duoer will do better in the future! Thank you for your keen eye in recognizing Duoer~'s sincerity! Kindness leads to happiness, and good luck will always be with you!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 6, 2024
The room is large, the facilities are new, the breakfast is rich, the service is very good, the front desk is very enthusiastic and takes the initiative to help with luggage. There is also a pick-up service, which is very satisfactory. I will choose Atour again in the future.
Original TextTranslated by Google
Response from Property: Wow, such a great review, Duoer is also very happy. Thank you for your trust. Your satisfaction and likes are an encouragement and motivation for Duoer. I believe that on the road of Atour's growth, Duoer will continue to keep in mind the original intention and work hard to move forward. I only look forward to bringing you more satisfaction and surprises, and look forward to your every stay. Xi'an High-speed Railway North Station Atour Hotel Free Pick-up Time: 7:00 am-16:00 pm, if you need it, please make an appointment with Duoer two hours in advance.
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Family
2 review
9.5/10
Amazing
Posted on May 3, 2024
The room is clean and hygienic, the bed is comfortable, the waiter is efficient and needs praise, the interns are serious and proactive! The breakfast food is rich and varied to meet everyone's different needs!
Original TextTranslated by Google
Response from Property: We were separated from each other just one step away from perfection. I am very sorry that I could not give you a satisfactory stay experience. But Duoer is still moving forward with an open mind. I hope you can be a witness of Duoer's growth. I look forward to the next unexpected meeting. Atour people pursue perfection, constantly challenge industry standards, and constantly challenge themselves! We are not afraid of criticism and opinions. We will let guests feel our progress every day through attentive service and continuous transcendence! I really hope that you will come to Atour again and feel our progress bit by bit, making your trip more perfect!
7Biubiu
Superior Queen Room
Stayed in Apr 2024
Couples
13 review
10.0/10
Outstanding
Posted on May 2, 2024
I have always had a good impression of Atour, but this one is the best experience I have ever had. The room is quite big and the service attitude is very good. There is late night porridge and the breakfast is also great with many choices. The barbecue nearby is also delicious. The happiest thing is the drop-off service, my god~private car treatment. It was a very happy trip.
Original TextTranslated by Google
Response from Property: Hehe, this is what we should do (*^▽^*). Giving every customer a friend-like experience has always been the goal we at Atour pursue. We will also unswervingly implement our friendly, reliable, caring and comprehensive service concept to provide every customer with consistent high-quality service!
Guest User
Guestroom (Double Bed)
Stayed in Mar 2024
Business travellers
2 review
5.0/10
Posted on Apr 20, 2024
The facilities are old and the cleaning is really bad. The sewer smells bad. I don't know how long the bathrobe has been used. The pear cores that were eaten 2 days ago are still on the table.
Original TextTranslated by Google
Response from Property: I am really sorry for not taking good care of you and not giving you a great stay experience. Duoer will definitely reflect on itself and work hard to improve its shortcomings and enhance the stay experience. Duoer is very sad, but still hopes to get your valuable suggestions. You are welcome to call our 24-hour service hotline at any time to give us your opinions. We also hope that you can give us another chance. Duoer will not let you down and look forward to your next choice.
Markdone
Superior Room (2 beds)
Stayed in Mar 2024
Other
3 review
10.0/10
Outstanding
Posted on Apr 21, 2024
The room is spacious, clean, comfortable and quiet. It is close to Xi'an North Railway Station. The hotel provides free station drop-off service, which is very considerate. The staff is warm and polite, which makes people feel warm.
Original TextTranslated by Google
Response from Property: There are too many encounters in life. Passing by is an encounter, and being engraved in the heart is an encounter. However, touching always happens inadvertently. I am so happy about your arrival, just like the long-awaited response, finally waiting for you... If you like it, you must come often. Duoer is so happy to see your evaluation. Hanshan's poem says "Playing in the smoke and sky, staying at the sand table." The design of our guest rooms gives people a simple and quiet feeling. Duoer has always been grateful, empathetic, caring for every guest, and solving your needs as soon as possible. We are waiting for you at Atour!