Atour Hotel Xi'an Bell Tower Hui Street

The location is excellent, about a 4-6 minute walk to the Muslim Quarter and 7-8 minutes to the Bell and Drum Towers. It's also very close to the Xi'an City Wall, making it incredibly convenient for sightseeing and dining. There are plenty of convenience stores and snack shops nearby. Atour's services and amenities are quite comprehensive, especially the thoughtful late-night congee service, where you can enjoy free congee and side dishes when you return in the evening. The front desk can also provide travel advice, and there's a robot for item delivery. The bedding and pillows are Atour Planet brand, offering a comfortable sleep experience. The bathroom has a separate wet and dry area, a smart toilet, a mini-fridge, and an air purifier. The room is clean and tidy, and the cleaning staff are prompt. They even gave us a lovely gift when we checked out.

The waitstaff and aunties were all incredibly warm and helpful, providing excellent service. I was very satisfied with my stay. I even received a gift after checking out! I highly recommend this place!

I'm a Ctrip Diamond member of over ten years, and I've always left positive reviews, rarely complaining. I never thought my first-ever complaint would be directed at Atour – a hotel that claims to be one of China's largest chain brands. On August 22nd, I checked into room 8701 with my 10-year-old daughter. After one night, she developed extensive red rashes all over her body. Understanding the situation, we took a taxi to XinYi Clinic ourselves for medical treatment and medication, covering the costs out of pocket, without causing any scene at the hotel. And what was the outcome? The hotel denied responsibility, offered no apology, and took no action. They ultimately suggested we get an allergy test to see if it was my daughter's own allergy. We rarely complain, but for our first complaint to be met with such a response, and with no resolution in sight, is truly disappointing. My daughter's rash hasn't subsided to this day, and she's been itching every night, unable to sleep. Trusting Atour and trusting Ctrip has led to this kind of attitude. I urge all families with children to seriously reconsider staying here. We will persist in defending our rights until the hotel demonstrates the appropriate attitude.

The hotel's location is excellent, not far from the Bell and Drum Tower, the City Wall, and the Muslim Quarter. The hotel is very clean, and the staff are all very friendly and enthusiastic.

The room was very clean, and both the front desk and housekeeping were excellent during my stay. I had a very comfortable and satisfying stay, highly recommend it.

Very good, the service was excellent. They offer laundry service, and it's super convenient for getting around with a subway station right next door. Plus, you can rent electric scooters right outside. Overall, highly recommended.

The hotel's location is excellent, close to the subway and surrounded by many great restaurants. The bedding in the room was comfortable, and the front desk service was very good, with friendly staff.

The Atour Hotel near Muslim Street is actually quite convenient. Before I went, I read reviews saying the Atour by the Bell Tower was better. However, the room type I wanted at the Bell Tower location was fully booked, so I opted for this one on Muslim Street instead. I found the service here to be excellent, the room was clean and spacious, and I had a very comfortable stay. I booked the Deluxe Family Room. Even during the busy summer peak season, they allowed me a late checkout, which was perfect as we were heading straight to the airport right after. It meant we didn't have to rush around with the kids during the transition period; we just comfortably waited in the room until it was time to leave for our journey home. Many thanks to the Atour staff! 🌹🌹🌹

Choosing this hotel for our trip to Xi'an was absolutely the right decision! The location is truly excellent; we could walk to the Bell and Drum Towers and the Muslim Quarter in just a few minutes, making it incredibly convenient for sightseeing and grabbing a bite to eat. Getting to the Yongning Gate City Wall and the Stele Forest Museum was also a breeze via the subway. The room was exceptionally clean, with soft and dry bedding. The bathroom had a great wet/dry separation and strong water pressure. The soundproofing was fantastic; despite being in a bustling area, it was incredibly quiet, and we weren't disturbed by any street noise. The front desk staff were warm and thoughtful, handling check-in and check-out efficiently. They even proactively recommended local authentic snacks and sightseeing routes, showing great attention to detail. The facilities were complete and functional, with a stable hot water supply, and the public areas were clean and tidy. For a downtown location, the value for money is unbeatable. It perfectly balances easy access to attractions with a restful stay. We'll definitely choose this hotel again on our next visit to Xi'an. I wholeheartedly recommend it to anyone visiting Xi'an!