Anonymous User
June 15, 2023
Service: The service at the check-in front desk was poor. At the beginning, I said that the room type could be upgraded for free. I gave a good review on the spot because I couldn’t make a good review at the time, and then said that I couldn’t upgrade. I said that I would give a good review and send a cup when I checked out, and the deposit was the first time I saw a deposit. more expensive than the room rate
Then I made a bill and the front desk couldn’t do it, so I had to find another department, even if I got a stamp, the front desk didn’t have it, so I had to find finance.
The scale of the hotel is so large, why do you have to find several departments for every little thing? It’s really troublesome. The boss hired so many employees, and none of them are practical.
Do you recruit people to do hotel training? Front desk etiquette? The guests who come to stay in the hotel are not here to be angry. What is the store manager doing? What is the manager doing? Seriously doubt your ability. This hotel is strong, look at how many bad reviews there are in your house, and what do you say, don’t your management staff read it? I guess your good reviews are all because the front desk took your mobile phone and ordered it yourself. Is it cheating the guests? It’s not you Don’t you understand the truth of self-examination in the store? If you don’t look for problems in your own store, it’s useless to ask for more praise. Guests staying in the hotel feel that you don’t need praise. I just thought of ordering it for you.
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