Novotel Hotels & Resorts

I am extremely impressed and happy with alot of great things staying at Novotel Bell Tower Xian. 1.Awesome location, right outside is Zhonglou station and nearby is Bell tower, there are malls and many eateries nearby too, just need to use underpass to get to the malls. 2. very helpful and friendly service staffs and the cleaning staff. I noticed the cleaner has very good observation, for e.g. I didn't bring my toothpaste so I had to open 1 packet of toothbrush set just to use toothpaste, i went out for the day, my room was cleaned when I returned, I noticed the cleaners placed 2 pieces of mini toothpaste for me at the sink. :) 3. when I ordered delivery items from ********. the counter staff sent to my room using their robot, which is such a cute sight. 4. the breakfast spread are rather decent 5. Hotel is generous with drinking water, alot of hotels in China seemed to have a capped limit in providing drinking water bottles per room day. but this hotel really surprised me. 6. love the convenience of self service laundromat at the hotel too, really convenient for me. I would love to stay at this hotel should I travel to Xian again! thank you so much!

+ : - The location is great. - The bed is comfortable. So so : - Cleanliness. - Service.

Arrived late (wee hours) due to my flight and upon arriving in the hotel, was met by a very rude security who does not allow our cab to alight us beside the hotel but rather a distance. Found out that the security does not work for the hotel. Upon check in, the staff was rather impatient as it was the wee hours but they did service recovery very quickly. Very clean rooms and staff was exceptionally friendly helping with the navigation, especially Wison, who was so patient.

Good location near Metro station Zhonglou

The location is amazing, 2-3 walk to Bell Tower and 1 min from subway. The room is very clean, new, and big! Front desk also really helpful! I would like to recommend this hotel when you visit Xi’an next. Its Awesome

The hotel location is amazing. Less than 2mins walk to mrt station, cause it just in front of hotel. Near to most attractive location like 钟鼓楼，开元商场，回民街. Will be back to this hotel for my next visit.

Great location, clean room, friendly staff. Recommended.

The hotel is clean & smell great! Located not far from Exit C6,walkable to Muslim Quarters & Drum Bell. Will stay here again if I'm back to Xian :)

I wished I could have stayed here longer. The workers here are so helpful, patient, and kind. Truly made my stay extra special. The rooms are top notch and it’s in a great location. Close to the Bell and Drum Tower and the Muslim Quarter. Can’t recommend this place enough!