Guest Reviews of Atour Hotel (Xi'an Bell Tower North Street Metro Station)
9.2/10
Very Good
2491 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.1
Service9.2
Cleanliness9.3
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All reviews(2491)
Positive reviews(2452)
Reviews with photos/video(211)
Easy to get around(457)
Friendly front desk staff(355)
Delicious breakfast(239)
Close to metro(239)
Good sound insulation(217)
Excellent TV(102)
(41)
Clean bathrooms(35)
Negative reviews(39)
M286876****
Executive 2-bed Room
Stayed in Nov 2025
Family
5 review
10/10
Outstanding
Posted on Dec 28, 2025
The hotel's location is superb, just a 3-minute walk to the subway station, making it incredibly convenient to get to the Bell Tower and Muslim Quarter. The room was clean and comfortable, the bedding soft, and it had good soundproofing. The toiletries were high-quality. The service was warm and attentive, and the 24-hour library and laundry room were really practical. Excellent value for money, I'll definitely choose to stay here again next time!
Original textTranslated by Google
Response from Property: 感謝您的認可與覆住選擇!位置絕佳近地鐵,鐘樓回民街出行無憂,房凈床軟洗護優質、隔音舒心,24h 圖書館洗衣房超實用,服務暖心性價比在線,西安鐘樓北大街地鐵站亞朵酒店盼您常來!
Guest User
Elegant Queen Room
Stayed in Sep 2025
Couple
3 review
9.0/10
Great
Posted on Nov 10, 2025
Good hotel location near subway station, the staff are kind and responsive (some doesn't speak English but they are very helpful when used a translator).
The hotel is a bit dated, the air conditioning system has dust, but the cleaness of the room itself is good.
Breakfast is very good, a few options for westerns.
Response from Property: Thank you so much for taking the time to share your detailed feedback and giving us a 4.5 - star rating! We are thrilled to hear that you were satisfied with our hotel's prime location close to the subway station, which we believe greatly facilitates your travels. It warms our hearts that our staff's friendliness and enthusiasm left a positive impression on you. We sincerely apologize for the inconvenience caused by some staff members not being proficient in English, but we are delighted that the translation tool helped us communicate effectively and assist you well.
Guest User
Executive Family Twin Room (Mini Fridge + TV Projection)
Stayed in Jun 2024
Family
6 review
10/10
Outstanding
Posted on Jul 22, 2024
We really loved the location because of proximity to the subway and the Muslim Quarter. We walked there almost every day to enjoy different snacks and meals. The laundry facilities were also much appreciated as the weather was hot and humid and we needed to wash our clothes every day. We would definitely recommend this hotel to anyone who is visiting Xi'an.
Response from Property: 嘻嘻嘻~得到您的好評,朵兒超級超超級開心的,您的喜愛是我們最大的動力呢!地處市中心的我們,更有着讓您不期而遇的温暖呢,感謝有您,朵兒也會繼續努力,期待下一次更好的相遇!
Linda Tan Pei Sze
Executive Queen Room
Stayed in Feb 2025
Family
9 review
10/10
Outstanding
Posted on Apr 12, 2025
Good location
Response from Property: Thank you for your positive review! Weare delighted to hear that you appreciateour excellent location. Our hotel is closeto the subway station and surrounded bymany scenic spots, which provides greatconvenience for your travel andsightseeing. We look forward to your next stay.
Michael V.
Elegant Queen Room
Stayed in Aug 2023
Couple
14 review
9.0/10
Great
Posted on Sep 24, 2023
Location is very good, as one can easily reach the hotel by metro/subway (150m walking distance) from the train stations and from airport. Restaurants, shops, sightseeing, everything is in easy walking distance. The hotel is not one of the newly opened Atour, and it shows, unfortunately. Still, the room was comfortable, very clean and everything worked as it should. Definitely good value for money. Worth mentioning is the breakfast buffet, which provides the known great Atour choice, we enjoyed it every morning.
Response from Property: Duoer would like to apologize for not providing guests with a good check-in experience. Duoer strives to create meticulous and warm services, advocates neighborhood service, and upholds trustworthy hospitality. At the same time, Duoer hopes that you will have any feedback during your stay. Problems can be pointed out bluntly. Duoer will listen carefully to every customer's criticism and guidance, continuously improve and strive to improve our service standards; Duoer apologizes to you again! I still hope that the guest officer can give Duoer another chance so that Duoer can make amends...
Bobana Chan
Superior 2-bed Room
Stayed in Aug 2023
Couple
2 review
10/10
Outstanding
Posted on Sep 24, 2023
We were recommended to book Atour hotels for our stay In Xi’an. We did and were pleased that we did. The hotel strives to provide the best services in all aspects. Not only the location is good, staff were helpful and the products they used were all of premium quality. They even have an Atour market for you to buy their products.
Response from Property: 非常感謝親愛的如此走心的評價,一個人最大的幸福莫過於他的付出得到了別人的認可,現在的朵兒好比就是那個幸福又幸運的人,衹要你喜歡朵兒一直都在! 朵兒夥伴會再接再厲,期待下一次與古城西安的邂逅。
AlanLeong
Executive 2-bed Room
Stayed in Mar 2025
Couple
25 review
10/10
Outstanding
Posted on Apr 30, 2025
Excellent .
Response from Property: Every "like" from you is a spark that lights up our day. 🌟 Thank you!
Guest User
Elegant Queen Room
Stayed in Feb 2023
Family
17 review
10/10
Outstanding
Posted on Apr 10, 2023
Atour never disappoints - this was our first visit to Xi'an and this hotel is perfectly situated within the Old City Walls with access to the metro and within a 15-minute walk to the Muslim Quarter. The hotel staff are incredibly friendly and helpful and the rooms are very comfortable and spacious. I would highly recommend staying here or with Atour as they have a number of hotels across the city.
Response from Property: 客官的誇獎朵兒聽了之後小臉羞答答呢?如同芙蓉出水一般嬌嫩呢。嘻嘻,酒店設施很新服務很好,此刻,衹有黃家駒的歌聲能 夠表達小美此刻心情呢。春風化雨暖透我的心,一生眷顧無言的送贈。朵兒願用盡自己一聲來表達對客官的愛意。嘻嘻,話雖然肉麻但依舊擋不住朵兒慢慢的熱情呢?
Anonymous User
Superior Queen Room
Stayed in Apr 2025
Travelling with friends
3 review
10/10
Outstanding
Posted on May 25, 2025
Yunmi and Xingyao provide good service! The room is very big and clean! The location is also very good, there is a supermarket inside! From the front desk to the guest room, they are all very polite and the hygiene is very clean! The main thing is that it is cost-effective and the bathroom is also very big! Very comfortable! It is not a bad deal. It is very convenient to eat and stay around the subway. The hotel upgrades the room, and the takeaway robot will deliver it to the room when you order it. I am very satisfied and it is worth recommending! I will stay here next time!
Original textTranslated by Google
Response from Property: Dear Duo friends, hello! Thank you for your visit and sharing this pleasant stay experience. The hotel's multifunctional shared space, "Xiang Zhao", provides Chinese and Western buffet breakfasts. Duoerjia chefs carefully prepare nutritious and rich breakfasts for guests every morning, including 100% freshly ground soy milk, various drinks, seasonal fruits, fresh vegetables, etc. Choose a few of your favorites to meet your taste needs and surprise your taste buds! We sincerely welcome you to come again and wish you a pleasant journey~
M477945****
Elegant Queen Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 23, 2025
Yunmi's service is very good, the transportation is very convenient, the environment is very good, very sanitary, the room is also very large, the breakfast ingredients are very fresh and delicious
Original textTranslated by Google
Response from Property: Our efforts are only for your praise. Thank you for liking our natural, fresh, simple and quiet living environment. The best travel is to feel a sense of familiarity in a strange city, a long-lost touch, feel the neighbors, feel Atour, and we will always be your harbor for rest.
M351824****
Elegant Queen Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on May 2, 2025
The location of the hotel is very convenient. It is very close to attractions such as Huimin Street and Sajin Bridge. The front desk Yiduo service is very good. We solved the problems in time. The room is also very comfortable. It is a pleasant stay. Recommended 👍
Original textTranslated by Google
Response from Property: 親親感謝您給我們的點贊哦!您的肯定就是我們最大的動力哦,前台24小時提供服務,如您有需要幫助的地方可以隨時聯繫我們哦。我們的地理位置位於鐘樓核心地段,北大街地鐵站僅離我們200米出門左轉2分鐘即可走到,距離鐘樓衹有一站,不僅僅可以看到鐘樓美景,同時您還會看到西安特色本地菜(長安灶;長安記;長安大牌檔)三個餐廳都是很有知名打卡的餐廳哦,回民街步行街距離我們僅僅100米步行2分鐘。不僅僅可以買到小朋友喜歡的糖人,而且有西安非物質文化遺產《皮影戲》哦。鼓樓也衹有800米可以看到經典傳統的四合院與現代空間巧妙融合。感謝您的支持歡迎您下次再來!
_WeChat318517****
Superior Queen Room
Stayed in Mar 2025
Business traveller
16 review
10/10
Outstanding
Posted on Apr 9, 2025
The front desk staff Xingyao and Qiyexu provided good service. The shower in the room was good and the water came out quickly. The TV had clear picture quality and the smell was nice after check-in. The hardware facilities were very new and the invoice was issued quickly. [Celebration]
Original textTranslated by Google
Response from Property: Thank you for your praise! Your affirmation is our greatest motivation. The front desk provides service 24 hours a day. If you need help, please contact us at any time. Our location is located in the core area of the Bell Tower. Beidajie subway station is only 200 meters away from us. Turn left and walk for 2 minutes. It is only one stop away from the Bell Tower. Not only can you see the beautiful scenery of the Bell Tower, but you will also see Xi'an's special local dishes (Chang'an Stove; Chang'an Ji; Chang'an Dapaidang). The three restaurants are all well-known check-in restaurants. Huimin Street Pedestrian Street is only 100 meters away from us and walks for 2 minutes. Not only can you buy sugar people that children like, but also there is Xi'an's intangible cultural heritage "Shadow Play". The Drum Tower is only 800 meters away. You can see the ingenious fusion of classic traditional courtyards and modern spaces. Thank you for your support and welcome to come again next time!
_WeChat466305****
Superior 2-bed Room
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Apr 1, 2025
The service at Yu Meiren is very good, the room is clean and sanitary, the transportation is convenient, the sound insulation is good, and the TV is very clear!
Original textTranslated by Google
Response from Property: 親親感謝您給我們的點贊哦!您的肯定就是我們最大的動力哦,前台24小時提供服務,如您有需要幫助的地方可以隨時聯繫我們哦。我們的地理位置位於鐘樓核心地段,北大街地鐵站僅離我們200米出門左轉2分鐘即可走到,距離鐘樓衹有一站,不僅僅可以看到鐘樓美景,同時您還會看到西安特色本地菜(長安灶;長安記;長安大牌檔)三個餐廳都是很有知名打卡的餐廳哦,回民街步行街距離我們僅僅100米步行2分鐘。不僅僅可以買到小朋友喜歡的糖人,而且有西安非物質文化遺產《皮影戲》哦。鼓樓也衹有800米可以看到經典傳統的四合院與現代空間巧妙融合。感謝您的支持歡迎您下次再來!
M34233****
Elegant Queen Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 26, 2025
Yonghuai has good service and a very rich breakfast. The hotel is very close to the Bell Tower, Drum Tower and Muslim Street, which is suitable for travel. Booking, eating, staying and traveling are extremely convenient. It is a very pleasant and unforgettable week in Xi'an. I look forward to coming again next time.
Original textTranslated by Google
Response from Property: Dear, thank you for giving us a thumbs up in your busy schedule! We will always keep our original intention and provide quality service. Your recognition is our greatest motivation. By the way, we have a 24-hour free reading book bar on the seventh floor. You can go up and sit when you are free. It will let you soar in the ocean of knowledge. It is very comfortable and comfortable. And there is a one-stop laundry room on the seventh floor. The washing machine and dryer are cleaned and disinfected every day. We also have free laundry service. If you need it, you can contact the front desk directly. It is very convenient and fast. Duoer welcomes you to come again!
117106****
Superior 2-bed Room
Stayed in Jan 2025
Family
10 review
10/10
Outstanding
Posted on Mar 1, 2025
The front desk staff Yonghuai and Zixin provided warm and thoughtful service. The room was soundproofed very well. The room was clean and tidy. The lobby was large and the aromatherapy in the lobby smelled good. The shower was great. Overall, the experience was very good. Nice.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!