Xi'an Xincheng District Hotels

This was a five-star stay through and through. The hotel truly excels in both its facilities and service. What really stood out was the professionalism of the staff; no matter their role, everyone was incredibly warm and friendly. This top-down service culture is truly impressive.

Our four-day independent trip to Xi'an was made infinitely better by choosing the right hotel! On the day of check-in, we were pleasantly surprised with a complimentary upgrade to a more spacious room. The room was clean and tidy, with excellent soundproofing and a very comfortable mattress. It was also fully equipped with everything we needed, making it a truly hassle-free stay – just pack your bags and move in! The hotel's dining options deserve a special shout-out too! The breakfast spread was extensive and delicious, providing a great start to an energetic day. Even better, they offered complimentary afternoon tea and late-night snacks, which were perfect for recharging after a long day of exploring. Such a thoughtful touch! The location couldn't be more perfect. It was incredibly convenient for visiting tourist attractions and taking the subway. There was even a travel agency located downstairs that offered reliable tour recommendations and affordable car and guide fees. They helped us arrange a well-planned one-day tour that was both enjoyable and cost-effective. Throughout our stay, the service was exceptionally attentive. The staff were warm, welcoming, and always ready to help. This hotel truly enhanced our Xi'an trip, and I highly recommend it to everyone! I will definitely choose this hotel again on my next visit to Xi'an!

This hotel boasts an excellent location. You can reach it directly by taking the 603 bus from Xi'an Railway Station and getting off at Xihua Gate. It's within walking distance of the Bell Tower and Muslim Quarter, and both transportation and dining options are incredibly convenient in the surrounding area. I was very satisfied with the service attitude; check-in was swift, and they offered hot tea, which was especially warming on a cold winter day. The room was very clean, spacious, and comfortable, with a great separation of wet and dry areas. The room temperature was just right, not too hot. They also provided purified water dispensers in the hallways, elevators, and courtyard for guests to drink. The breakfast was quite rich, featuring Shaanxi's specialty 'saozi noodles' (minced meat noodles), and the watermelon and dragon fruit were of good quality and very fresh. After eating, I discovered celery 'maifan' (steamed wheat rice with vegetables), and I tried some – it was delicious! I will definitely choose this hotel again next time I visit Xi'an.

The gourmet afternoon tea buffet was quite good. **Service:** Pretty good overall. The only thing that made me uncomfortable was when I was checking out. A staff member in the lobby offered to help me take my luggage out with a cart. I declined, as my ride was already waiting right outside. However, he still took my colleague's luggage and put it on the cart. When we got to the car, I opened the door for my colleague to get in, assuming he would put the luggage in the trunk. To my surprise, he just stood there, looking at his phone, not moving at all. In the end, I had to put the luggage in myself, and even the driver got out to help. Once the luggage was in, the staff member just walked away. Maybe I'm overthinking it, but I subjectively felt that since he offered to bring the luggage out, why wouldn't he help put it in the trunk? Especially after I had already declined his offer to use the cart in the first place. I travel for business a lot, and this is the first time I've written so much to describe a situation. It just felt really unpleasant to have that staff member standing there looking at his phone, his body language clearly implying that we should handle the luggage ourselves. It's a minor thing, though; let's just let it go. **Environment:** The hotel is not far from the Bell and Drum Towers, the Muslim Quarter, Sajin Bridge, the city wall, and other attractions. My room was upgraded, and after exploring for 4 hours, a bath felt incredibly comfortable. The breakfast was also delicious.

This is an excellent hotel. The location is good, but since the city is large, you still need to travel by taxi. The main attractions in the city are close to the hotel. We booked a standard room, but received an upgraded option – a two-room suite on the 5th floor, which was a pleasant surprise. The room was very clean and well-equipped. The room had a comfortable bed and high-quality bedding. A major drawback was the terrible view from the window. The view was of a dilapidated inner courtyard and a neighboring building, so it was impossible to open the curtains. The service was excellent. Despite the staff having some difficulties with English, it didn't hinder communication. The breakfast was excellent, everything was delicious and varied – mainly Chinese cuisine, but also European options. We were very satisfied with our choice of hotel.

The service was excellent. I received a complimentary room upgrade, and the front desk staff was incredibly polite and welcoming. The lady at the front desk noticed I was traveling with a child and proactively asked if we needed an extra bed, also providing complimentary toiletries. Staff were also very helpful with luggage. Their thoughtfulness truly stood out. I will definitely choose to stay here again on my next visit, as it offers superb value for money.

Nice Boutique style hotel that gives a bed and breakfast vibe. If you have heavy luggage I recommend taking exit H from line 2 metro for the escalators. Amaps directed me to a blind alley towards the back of the hotel which was gated off. Fortunately a random local aunty kindly walked me around 2 blocks to the actual street of the hotel entrance. Staff was welcoming and helpful with any questions. They will look things up for you if you ask and send it to your WeChat. Housekeeping is done daily. Breakfast was decent and free refreshments/ beverages are provided daily which was nice!

The room, ambiance, and service were all excellent. The bed was incredibly comfortable, I slept wonderfully, and it was very quiet. I highly recommend everyone stay here. I've already told my friends about it; it was a fantastic experience. Plus, it's very close to the Bell Tower.

The hotel has a great location, complete room facilities, and good hotel services! Fruit plates are also delivered to the room on holidays, and reasonable small requests can basically be met! Recommended to stay!

The hotel's location is excellent, with a supermarket downstairs and attractions nearby. The room even has a smart assistant which is very convenient and makes for a great stay. Food deliveries are brought by a robot, which feels very secure. Such a fantastic stay! This is definitely going on my list of favorite hotels 👍. It's super convenient for friends, couples, families, or anyone really!