EASTERN HOUSE
Latest booking 20 hrs ago
We had to cut short our stay because I fell and fractured my wrist which required immediate attention at a museum. Front desk staff Shun Lu was super helpful, when we returned to the hotel. He accompanied us to the nearby hospital, facilitating a smooth access to the medical facilities, especially in communicating with hospital staff. He stayed with us during the different stations we had to go for diagnosis, xray, ct scan, treatment and getting the medications from the pharmacy. Without him we would been lost and confused going through the hospital. Then when we returned to the hotel, he assisted us in managing our change of booking to a shorter one. We believe he is and will be an invaluable member of the team at the hotel with the kind hospitality he showed us. were There was not much for us to say about the other facilities at the hotel because we had no time to use them. The free afternoon tea and snacks were a pleasant surprise, and our simple dinner for that one night was delightful. My wife and I would like to return there when I have recovered and continue to experience the rest of Xian that ended abruptly.
Outstanding
1786 Reviews