PUYUN TIANCHEN HOTEL

PUYUN TIANCHEN HOTEL Reviews

PUYUN TIANCHEN HOTEL

Huli District, Xiamen, Fujian, China, Huli District, Xiamen, Fujian, ChinaView Hotel Details
PUYUN TIANCHEN HOTEL
PUYUN TIANCHEN HOTELPUYUN TIANCHEN HOTELPUYUN TIANCHEN HOTEL
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Guest Reviews of PUYUN TIANCHEN HOTEL

8.8/10
933 review
Verified reviews
Location8.8
Amenities8.7
Service8.9
Cleanliness8.9
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All reviews(933)
Positive reviews(883)
Reviews with photos/video(377)
Friendly front desk staff(147)
Close to airport(51)
Perfect for business trips(49)
Convenient parking(48)
Delicious breakfast(46)
Amazing natural light(15)
Convenient public transportation(10)
Good Internet(9)
Negative reviews(50)
Guest User
Stayed in May 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Jun 24, 2024
办理入住很快,房间安静,/:strong /:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong/:strong
Response from Property: 尊敬的賓客:您好!很高興您選擇入住廈門璞雲天辰酒店,酒店毗臨廈門SM城市廣場,距各大熱門景點中山路、鼓浪嶼、沙坡尾、廈門大學、白城沙灘交通便利。能得到您的肯定我們深感榮幸,同時我們也更有動力繼續前行,期待和您的下次相遇。歡迎您下次光臨,祝一切順利!
Guest User
Business Queen Room
Stayed in Dec 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Jan 21, 2025
The location is easy to find. The room is spacious, bright, clean and newly decorated. There is a parking lot downstairs for easy parking. Check-in is fast and very suitable for one stay. It is very close to public transportation and SM Plaza. You can take the subway directly to Chinatown for a stroll at night.
Original TextTranslated by Google
6/15
Response from Property: Dear guests, thank you for your stay at Pu Yun Tian Chen. We are honored by your love and sharing of the hotel. Xiamen Pu Yun Tian Chen Hotel is 1 minute away from Fanghu Passenger Transport Center and 3 minutes away from Piling Mountain and Sea Health Trail. , 6 minutes from Andou subway station, 12 minutes from the airport, 15 minutes from SM shopping center square. We look forward to your visit to "Puyun Tianchen" again, and discover more unique things with us. Wish you a happy life
Guest User
Queen Room
Stayed in Jan 2025
Solo travellers
2 review
2.0/10
Posted on Feb 16, 2025
The room was smelly and stuffy, the air conditioning was central and could only be turned on for heating. There was a scent of perfume wafting out from somewhere, the room was getting more and more stuffy, and the window could only be opened a little bit. It gives people a suffocating feeling.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that your stay experience did not meet your expectations! We attach great importance to your feedback and will immediately conduct an investigation: 1. The central air-conditioning has contacted the engineering department to debug the ventilation mode and will improve the air circulation as soon as possible; 2. A special person has been arranged to check the source of the odor (it may be a problem with the floor drain/fresh air duct) and clean it thoroughly; 3. The aromatherapy equipment has been temporarily turned off, and we will switch to a fresher natural ventilation solution. As an apology, we can upgrade you to other room types for free and provide 24-hour window opening and ventilation service. Your feedback is our driving force for improvement. We will do our best to optimize your stay experience and look forward to your reply!
Guest User
Queen Room
Stayed in Jul 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Aug 7, 2024
Facilities: OK, looks quite new Hygiene: Very good. There is a light aromatic smell when you come out of the elevator. It smells very comfortable. The room is also very clean. Environment: Looks very spacious Service: Xiaoshi at the front desk has very good service
Original TextTranslated by Google
Response from Property: Dear guest, Puyun is very happy to receive such a high evaluation from you. Your recognition of our daily work is our greatest encouragement! Xiamen Puyun Tianchen Hotel is committed to creating an urban resort hotel where you want to stay without leaving home. It goes beyond the conventional warmth, safety and comfort to meet more levels of requirements and is most suitable for you who have taste. The hotel provides considerate services such as self-service laundry, free gym, free swimming pool, free luggage storage, no deposit and no ward rounds. Looking forward to seeing you and your friends again!
Guest User
Premium 2-bed Room
Stayed in Dec 2024
Family
3 review
5.2/10
Posted on Feb 1, 2025
The sewer in the room was overflowing with stench, and the whole room was stinking. The hotel was aware of it and simply sprayed some air freshener. It was a very bad night experience.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the bad stay experience you have had. This is seriously inconsistent with the service standards we have been pursuing. We were not able to completely resolve the sewer odor problem you reported and only used air fresheners to cover it up. This was our dereliction of duty. We have arranged for professionals to conduct a comprehensive inspection of the piping system and thoroughly investigate the root cause of the problem to ensure that similar situations will not occur again. We hope to have the opportunity to make up for this mistake when you stay next time. We look forward to your visit again and let us provide you with a truly comfortable accommodation experience. Thank you for your support🌹
Guest User
Queen Room
Stayed in Jul 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Aug 3, 2024
Hygiene: The room is also clean and the air is good and has no smell. Facilities: Large room with complete supplies Environment: The hotel environment is also good and well decorated. Service: The service is warm and patient, and the speed is fast. I am very satisfied with the check-in experience.
Original TextTranslated by Google
Response from Property: Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. We very much welcome you whether you are on a business trip or It’s time to choose our hotel again when traveling, and we sincerely look forward to your visit again!
Guest User
Premium 2-bed Room
Stayed in Dec 2024
Family
10 review
4.0/10
Posted on Feb 7, 2025
The whole floor smelled musty. The store owner put aromatherapy in the room, which was so pungent that I couldn't breathe. After turning off the aromatherapy, the smell of the sewer hit my nose. All three members of the family broke out in rashes. The walls are covered in mildew. I wonder if the owner has ever lived in the room. The worst hotel I've ever stayed in.
Original TextTranslated by Google
Response from Property: Dear guest, we are extremely sorry for bringing you and your family such a bad stay experience. We are both saddened and remorseful to see your feedback. It is our serious dereliction of duty that such problems occurred in the hotel. Regarding the odor and mildew problems in the room, we have arranged for professionals to conduct a comprehensive inspection and deep cleaning, which will completely solve the root causes of sewer odor and mildew, and will also replace all decorations with mildew. Regarding the pungent aromatherapy problem, we will re-screen mild and non-irritating products to ensure that similar situations will not occur again. We are very concerned about the rash on you and your family. We hope you can contact us. To express our apology, we have prepared a discount service for you and will provide free breakfast for your next stay. We will definitely strengthen management to prevent such incidents from happening again. We look forward to seeing you again and giving us a chance to make it up to you. Thank you for your feedback.
Anonymous User
Queen Room
Stayed in Jun 2024
Business travellers
19 review
4.7/10
Posted on Jul 31, 2024
I wanted to issue an invoice, added the front desk on WeChat, but after asking a lot of questions, there was no response I have to pay extra for invoice, right?
Original TextTranslated by Google
Response from Property: Dear guest: Hello, we are sorry that we did not bring you a good stay experience. The reason why the front desk asks this is to verify your information and the invoice amount, etc. We did not reply to you at that time because the front desk had a large number of customers. We are really sorry for not replying in time. At the same time, thank you for choosing Pu Yun Tianchen Hotel and reporting the problem to us. We will also strengthen front desk training to prevent this situation from happening again. Welcome to visit us next time and wish you all the best!
DAN
Stayed in Jun 2024
Solo travellers
1 review
4.5/10
Posted on Jul 5, 2024
The hygiene of a hotel at this price shouldn't be bad, but it was a disaster. There were blood stains on the wall, and I don't know if the bed sheets and quilt covers have been changed. There were traces of hair and yellow on them. The room smelled of cigarettes. It is not recommended to stay here as a stopover.
Original TextTranslated by Google
Response from Property: Dear, thank you for choosing to stay at Xiamen Puyun Tianchen Hotel. We are sorry that this stay did not give you a good experience. The problem you reported has been reported to the Housekeeping Department, and we will conduct an investigation and provide training. Thank you for sharing your stay experience, which helps us continuously improve our service quality. I wish you a happy life!
Guest User
Queen Room
Stayed in May 2024
Solo travellers
2 review
10.0/10
Outstanding
Posted on Jun 16, 2024
The staff at this hotel are warm and friendly, with attentive and attentive service. The hotel room is spacious and comfortable, with a wide view, very good lighting, tidy and clean, and the decoration is small and fresh, especially the color of the sofa. As soon as you enter the door, your eyes will shine. It feels very comfortable. The bedding and sofa are soft. The room is comfortable and well-equipped. The hot water in the bathroom is large and the water comes out very quickly. The hotel is also equipped with a self-service laundry room, which is very practical, especially suitable for people like us who are on business trips. We don’t have to carry dirty clothes home. After the mineral water in the room was finished, the waiter quickly replenished it. The hotel has an excellent location, 100 meters away from the bus station, and there are many restaurants and convenience stores around to meet various needs. All in all, it is a very cost-effective hotel.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are glad that you chose to stay at Xiamen Puyun Tianchen Hotel. The hotel is adjacent to Xiamen SM City Plaza and has convenient transportation from major popular attractions such as Zhongshan Road, Gulangyu Island, Shapowei, Xiamen University, and Baicheng Beach. We are deeply honored to receive your recognition. At the same time, we are more motivated to move forward and look forward to meeting you next time. Welcome your next visit and wish all the best!
Guest User
Stayed in Sep 2024
Couples
1 review
3.0/10
Posted on Oct 20, 2024
The rooftop is filled with the sound of equipment, which is very noisy. The equipment becomes louder in the evening and morning, and there is a banging sound like knocking on the roof every once in a while, which seriously affects my rest and sleep. I applied to change rooms, but the room was available on the Internet, but I was not allowed to change!
Original TextTranslated by Google
Response from Property: Dear guest, we regret that we failed to bring you a good stay experience. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of our service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Guest User
Stayed in Sep 2024
Travel with friends
2 review
1.0/10
Posted on Nov 23, 2024
I am so impressed by this hotel. I feel like I can write a thousand-word essay about it. First of all, the hygiene is poor and the towel sheds. I don’t know how long it has been used. Or maybe the quality is poor. It’s better to wash your face with your hands than with your hands. As for the other things, well, they just don’t look clean. I don’t know if it’s because they are too old. The environment is poor. It looks like it was renovated last year, but it is actually an old hotel. Although the lobby is quite large, the whole hotel is old in general. The room layout is old-fashioned, like a small hotel from many years ago (I left in a hurry and forgot to take pictures). So, the service was bad. The meal I ordered did not include breakfast, but I woke up early the next day and thought about buying some breakfast. I asked the front desk, but there was no response. Well, maybe there were too many people and they didn't pay attention. Then I went to the restaurant entrance and it didn't seem like there were many dishes. There seemed to be water leaking in a corner of the restaurant, so I thought I'd better eat outside. The facilities are poor, mainly because they are old. Xiamen is still quite hot, and the air conditioner has a slow cooling effect. After turning on the air conditioner for half a day, there is still not much cool air. Also, there were mosquitoes at night, which made it hard to sleep. Anyway, I won't live here again.
Original TextTranslated by Google
Response from Property: Dear guests, I am very sorry for bringing you such a bad experience. From your perspective, I can understand your feelings very well. It is because of our hotel's negligence and inadequate training that a series of hygiene and other services are not in place, which makes your experience so bad. We are already making improvements to the hygiene. A disinfection manager will conduct room inspections several times every day, mosquito extermination will be carried out once a week, and the front desk service will also be further trained. Currently, unqualified personnel have been persuaded to leave! Thank you very much for supervising our shortcomings. I hope you can give Xiaochen another chance. Xiaochen has been constantly improving his shortcomings. I wish you a happy life!
Guest User
Stayed in Jul 2024
Family
2 review
2.0/10
Posted on Aug 26, 2024
High EQ: Well...well, I'll just have to make do with the loss. Since I'm here now. Low EQ: ********************************************************************************* **************************** Those who understand will understand. 0
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your review of the hotel! We sincerely regret your experience during your stay at our hotel. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of our service. We would like to contact you to say sorry, but we can't find your contact information. If you see this message, please contact the hotel and give us a chance to apologize. Looking forward to seeing you again!
Guest User
Stayed in Jan 2024
Family
10 review
2.0/10
Posted on Feb 16, 2024
The room was shabby, with trash all over the floor, and mineral water bottles and trash under the bed. The bathroom was not cleaned properly, and the air conditioner didn't have cold air. It was generally dirty and messy. There was a sofa in the picture, but there wasn't one. In the end, I had to pay extra for an extra bed. The room was very small
Original TextTranslated by Google
Response from Property: Dear family, I am very sorry for your bad experience. The room you booked is a relatively small room in the hotel. The service staff was busy during the Spring Festival, so I didn't pay attention to the hygiene under the bed. I am really sorry. It happened that the weather in Xiamen was very hot those days, and our hotel happened to be centrally controlled, so we didn't turn on the air conditioner in advance. I look forward to your stay again!
Ruizi
Stayed in Oct 2024
Solo travellers
1 review
9.0/10
Great
Posted on Nov 20, 2024
Thank you for the immediate assistance at the reception desk
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are sorry that we did not receive your 5-point full house review. We will continue to work hard to get your full praise, and thank you for your recognition of Xiaopu. I wish you a happy life and good work!