First of all, the hotel owner was very nice and helpful, even offering to help with luggage. The lack of an elevator was acceptable, as the owner helped carry the luggage upstairs. My complaints are: 1. The hotel's location is remote; you have to climb a long mountain path to reach it, which is inconvenient with luggage. It's fine if you want to see the sea, but the food street is far away and not nearby. The few restaurants downstairs are terrible; you can only order KFC delivery. 2. Although the hotel facilities are newly renovated, the furniture quality and overall finish are poor, giving it a cheap feel. The exterior looks like a mess of shacks and garbage dumps, which is particularly ugly. There's a slight mountain view. 3. The swimming pool is unavailable this season. The owner mentioned beforehand that the weather was cold and that the water could be used at one's discretion, but upon arrival, the water level was very low and the water was unclean, making it unusable. 4. It is suggested that the owner stay at the front desk more often or hire appropriate staff. There was no one at the front desk upon check-in, and it took 5 minutes for someone to come and check in after a phone call. Basic hotel services shouldn't be neglected just because it's the off-season. 5. The worst service was the complimentary travel photography package, which was practically useless. After the photoshoot, we waited 30 minutes for someone to select the photos, but they never showed up. We had to choose online because we were pressed for time, and they kept urging us to hurry, emphasizing the value of their time. Does their negligence mean my travel time has to compensate? Their attitude during photo selection was also extremely poor; they were impatient and kept urging us, which was disgusting. The resulting photos were terrible, a complete waste of time, and the quality didn't justify the price. They said the discounted price was 50 yuan per photo. I've already complained to 12315 (consumer rights hotline). How can I let such a disgusting company ruin my travel experience? Rest assured, I will continue to complain about this travel photography company. The only few stars I'm giving are for the owner's attitude; this is a fair assessment and there's nothing to criticize.
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