Hotel Nikko Xiamen

Hotel Nikko Xiamen Reviews

Hotel Nikko Xiamen

No.199 Wenxing East Road, Xiamen, ChinaView Hotel Details
Hotel Nikko Xiamen
Hotel Nikko XiamenHotel Nikko XiamenHotel Nikko Xiamen
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Hotel Nikko Xiamen Guest Reviews

4.8/5
Amazing
1622 review
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All Reviews(1622)
Positive reviews(1606)
Reviews with photos/video(436)
Friendly front desk staff(281)
Delicious breakfast(184)
Well designed(74)
Nice sea view(61)
Perfect for business trips(59)
Great swimming pool(39)
Close to beach(33)
Excellent afternoon tea(26)
Negative reviews(16)
Guest User
Superior City-view Twin Room
Stayed in Dec 2023
Business travellers
2 review
4.2/5
Very Good
Posted on Dec 20, 2023
Hotel Nikko is right next to Xiamen International Exhibition centre. The room is clean and spacious. All staff were polite and very helpful. We had breakfast on 26th floor which is opened for guests stayed on executive floors, nice view but i was told the choice of food is not as much as the restaurant on 5th floor.
Response from Property: Dear Guest, Thank you for choosing Hotel Nikko Xiamen. Your recognition is the biggest motivation to improve our service quality, hope we can bring new experiences to you. We are looking forward to welcome you back at our hotel in the near future. Best regards.
Wayne Chung
Superior City-view Twin Room
Stayed in Jun 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 8, 2023
Clean room, very friendly staff, and only 5 mins walk to exhibition center. Excellent location.
Response from Property: Dear Guest, Thank you for choosing Hotel Nikko Xiamen. Your recognition is the biggest motivation to improve our service quality, hope we can bring new experiences to you. We are looking forward to welcome you back at our hotel in the near future. Best regards,
Guest User
Executive Deluxe King Room
Stayed in Dec 2022
Business travellers
4 review
5.0/5
Outstanding
Posted on Dec 12, 2022
Nice service.The room is very clean and views is fantastic NS.Long give me nice upgrade room.I will be back.
Guest User
Guestroom - City-View, Sea-View (Double bed)
Stayed in May 2023
Business travellers
1 review
4.2/5
Very Good
Posted on May 29, 2023
Great location! First time in Xiamen for busienss trip, just 7-8 mins walk to the exhibition hall. 5-stars service! I was received by Mrs. Mao and Ms. Eddy Yang who showed me their warm hospitality, made my stay at Nikko Xiamen unforgetable! Breakfast was ok, mainly Chinese style....
Response from Property: Dear Guest, Thank you for choosing Hotel Nikko Xiamen. Your recognition is the biggest motivation to improve our service quality, hope we can bring new experiences to you. We are looking forward to welcome you back at our hotel in the near future. Best regards,
Anne-Marie
Executive Deluxe King Room
Stayed in Jul 2021
Couples
34 review
3.5/5
Posted on Jul 29, 2021
Pros: - We had some problems, however, the manager was very proactive in rectifying the issues and demonstrated great leadership skills in mentioning the need for staff training and overall was excellent - Good value and nice sea view from lounge - Andy was very helpful, proactive, spoke perfect English and provided exemplary customer service. It’s service like his that make a holiday away great. - The mature woman on the front door was prompt, courteous and very professional - Very clean room - Great service from the executive lounge staff and nice selection of food - Good gym - Executive lounge dinner is very nice and the breakfast is delicious! Let downs: - Check-in was unnecessarily burdensome - so we checked out the next day and the manager organised a better room rate at the Marriott (DO NOT go to the Marriott, it is horrible - instead we went to Kempinski - we highly recommend Kempinski or Nikko!) - There was no welcome fruit when we first arrived - Lower level room views will have obscured views (we were on the 20th) FYI: - If you book an executive room make sure that they take you go to the VIP room to be checked in, not the front desk. There is a marked difference between the two services!! Plus you paid for it and they have good snacks and drinks! - It helps if you speak some Chinese as most of the staff do not, or at least try to - you’ll notice the difference in service attitude
Response from Property: Dear guest: It's our honors to have you stay in our hotel! And thanks for giving us so precious comment! We are delighted to hear that you are satisfied with our food and service. And we will certainly continue to do our best to ensure our guests have a great time with us. We are very sorry to make you feel so uncomfortable in our hotel. We will do more training to offer our guests a warm service. And we sincerely wish your continuous supporting to us in the future. With our best regards.
Guest User
Superior City-view Twin Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 4, 2024
When traveling with children, Japan Airlines has always been a strong backing! Whether in Japan or in China, the service is first-class and impeccable! There is no need for too many words to comment, just want to say that next time there is a chance, I will definitely come again!
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Guest User
Guestroom - City-View, Sea-View (Double bed)
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 3, 2024
The few days I stayed at Nikko Hotel were undoubtedly an unparalleled accommodation experience. From the luxurious guest rooms to the exquisite restaurants and professional services, everything was of a very high standard. The rooms were spacious and comfortable, with complete facilities, and the bedding was soft and comfortable, which made for a good night's sleep. The dishes in the restaurant were even more amazing, both in terms of taste and presentation. In addition, the hotel's service was also first-class. Whether it was the front desk or the concierge service, they all showed a high level of professionalism! I have to say that Anita's service was very thoughtful and kind, and she helped us arrange everything. The room facilities were clean and tidy, which left a deep impression. Next time I come to Xiamen! I will choose Nikko Hotel again!!!
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Mumian
Guestroom - City-View, Sea-View (2 beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 6, 2024
I took my kids to Xiamen on May Day. I stayed at the Nikko Hotel on the recommendation of a friend. The hotel environment is very good, very quiet, close to the beach, the facilities are very new, the breakfast is rich and delicious, the afternoon tea is very nice, and the details are perfect. The young lady Yoko who received and checked in this time was warm and thoughtful in her service, and she took all aspects into consideration. The children were also very happy. Our whole family had a great stay experience~
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Response from Property: Thank you for choosing Hotel Nikko Xiamen. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and attach more importance to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Xiamen easy, pleasant and smooth. We look forward to your visit again to experience the different style of Xiamen. Wish you all the best
jesusiii
Superior City-view Twin Room
Stayed in May 2024
Family
23 review
5.0/5
Outstanding
Posted on May 4, 2024
We booked the Xiamen Nikko Hotel for a May Day trip. Anita contacted us the day before check-in and arranged the room according to our preferences. We are especially grateful. The hotel is very close to the beach, garden-style, with complete surrounding facilities and convenient transportation. The airport is a 30-minute drive away. The hotel is clean and tidy, and it is very comfortable to stay.
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Guest User
Themed Room - Sea-View
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel is very comfortable. The parent-child room has a slide and swing, and you can see the sea, which is very beautiful. Breakfast is in the executive lounge, and the sea view is also very good. Xiao Jiang is very enthusiastic. Because the flight was delayed and we needed to extend the room, Xiao Jiang helped us to extend the room for a few hours for free, which was much more convenient. Before leaving, we were also given homemade biscuits from the hotel. The hotel staff are very warm and friendly, and the experience is very good. In addition, it is close to the sea, and there are not so many people on the beach. It takes more than ten minutes to walk. It is far away from the crowded crowds in the city center during holidays, which is very friendly for people with children. Recommended for people with children👍
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Guest User
Deluxe Sea-view Double Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 2, 2024
I chose to stay at the Nikko Hotel Xiamen for the May Day trip. It has convenient transportation, many snack bars nearby, and is also close to the Convention and Exhibition Center Beach, making it very convenient to travel~ For the room: the bedding is very comfortable, the room has Kung Fu tea sets, and the mini bar has many free drinks, which makes it very comfortable to live in; For the hotel facilities: the facilities are complete, the check-in is very efficient, the hotel's swimming pool is great and there are few people. I completed my first trip in 2024 here, and the breakfast variety is also good! For the service: the service is very good, especially Anita is very attentive. From the beginning of booking to check-out, she assisted us. Special thanks, and the hotel also gave us small cookies when we checked in, which were very delicious.
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Guest User
Guestroom - City-View, Sea-View (Double bed)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
Stayed at the Hotel Nikko Xiamen for 4 days, and had a super good service experience. First of all, the location is great. You can walk to the beach and it is near the convention and exhibition center. When you return to the room, it is very clean and tidy. Although it is the first time to stay, the waiter always greets you with a smile and is very enthusiastic. The equipment and facilities are well maintained. Thank you Anita for your enthusiastic service. I will come back next time.
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Guest User
Guestroom - City-View, Sea-View (Double bed)
Stayed in Apr 2024
Solo travellers
9 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Every time I come to Xiamen, I must stay at the Hotel Nikko Xiamen. I am very satisfied with the stay experience here. The lobby is large, the environment is very good, the VIP service is super good, and the check-in is fast. The room facilities are complete and clean, everything is complete, the bed is very comfortable, the room has intelligent control, and it also helps to delay check-out for free, which is very good! The hotel is in a good location with a view of the seaside and convenient transportation. The hotel has a lot of breakfast food, which tastes good, and the service is good and attentive. During the stay, you can also drink coffee and eat some desserts in the VIP department. The snacks are very Xiamen-flavored, and you can feel their careful selection. I would like to thank Anita for following up on my needs from check-in to check-out. I will stay again next time. By the way, I also gave a souvenir when I checked out, full of love.
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Guest User
Superior City-view Twin Room
Stayed in Apr 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Apr 21, 2024
During my trip to Xiamen, I wanted to book a room closer to the beach, so I stayed at the Nikko Xiamen Hotel. The check-in efficiency was very high, the service was very good, the room was very Chinese style, which I liked, the facilities were complete, and the hygiene was very clean. I would like to thank Anita for her follow-up service from check-in to check-out. This stay was very pleasant!
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Sam1202
Guestroom - City-View, Sea-View (2 beds)
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Facilities: Complete, no damage, all new and clean Hygiene: Clean and tidy, neatly arranged Environment: No odor, not damp, very comfortable Service: Hotel Yoko's service is very enthusiastic, helping to upgrade the room in advance, very friendly, very attentive and thoughtful!! The surrounding area of ​​the hotel is also very beautiful. After checking out, I confirmed that Yoko also thoughtfully prepared souvenirs. Amway Amway!!!!
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