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Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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Positive reviews(3666)
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Average sound insulation(110)
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Negative reviews(96)
Eunice
Superior Queen Room
Stayed in Feb 2025
Family
1 review
4.7/5
Amazing
Posted on Mar 22, 2025
Located at Zhongshan Road next to Pedestrian Shopping Street where there is bustling day and night life. Many eateries, cafes, restaurants, shopping that you will be spoilt for choices.
Building looks a little run-down, but amenities were good. Total 6 stories and laundry room is at level 5 (2 washers + 2 dryers). Most importantly, the reception staff and cleaning aunties were polite and helpful. There is a small gym and next to it is the area for breakfast. All these are at level 2. One downside to mention is there is only 1 lift. One of the escalator (going down) has been out of service for the whole week that I stayed. The lift is slow.
Overall, it is a value for money stay.
6/8
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
Guest User
Queen Room
Stayed in Feb 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 10, 2025
The place is clean. There is an elevator. You can enter from escalator of zhongshan road or from behind and use their elevator. The lobby is at 2nd floor. They clean everyday and provide toothbrush, slippers and other ammenities. It’s in the middle of zongshan road. Taxi to and from airport only costs 40-45rmb which is very affordable. A lot of food beside it and souvenir shops. I only walked to 8th market and shapowei… If you don’t like walking, you can ride a taxi. Train is also near. I only spent 5rmb to go to jimei village via their train.
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
SG GOOLIA
Queen Room
Stayed in Jan 2025
Couples
16 review
5.0/5
Outstanding
Posted on Mar 1, 2025
My second stay with Ibis. Excellent location right smack at zhong shan walking street and di ba shi market. Lots of eateries and convenient access to public transport. Got a free upgrade to King bed. Hotel staff are very polite.
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
Guest User
Family Room
Stayed in Dec 2024
Family
4 review
4.7/5
Amazing
Posted on Jan 14, 2025
When I write a review, I always put in perspective the price I can paying for and it's competitiness in the country.
1. Cleanliness is good. Housekeeper is friendly and accommodating.
2. Hail a car from airport to hotel cost about Sgd5 and less than Sgd5 from hotel to airport for me. Actual will depend on your App and cars you pick.
3. Hotel location is impeccable with the starting point of Zhongshan Road right below the Hotel.
4. Staff is helpful and friendly.
5. Breakfast is decent for the price. The range is not extensive, but one has to look at the price you are paying for. Coffee maker at Libby makes freshly brewed coffee.
6. There is a little gym for simple workout.
Overall, it is a satisfactory experience and I have no complaints.
(I would like to upload for photos, but my family's faces would appear... :))
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
Sabrina
Queen Room
Stayed in Dec 2024
Couples
1 review
4.5/5
Great
Posted on Jan 10, 2025
We thoroughly enjoyed our stay at the Ibis Styles Hotel. Good safety and convenient transportation
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
William
Business 2-bed Room
Stayed in Nov 2024
Couples
1 review
3.7/5
Posted on Dec 30, 2024
Not all the counter staff are not very helpful, only attended to your basic hotel admin need. They will not go the extra mile to serve the customer. Other then the location which is along Zhongshan Road. The hotel is a it run down. Only 1 elevator to the Zhongshan Road is working.
Response from Property: Dear guest, I am very sorry that I did not bring you a satisfactory stay experience. Xiaoyi will pay more attention to the problems you raised and try to find ways to rectify them. I hope that the guest will have a satisfactory experience next time you stay. The smile on your face is the driving force of our efforts~~~
Amandawong
Business 2-bed Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Went there with a group of people and the location is great very convenient! Walking distance to food streets! will definitely come back to stay again next time!
Response from Property: 陪伴是最長情的告白,喜歡您的滿意而歸,期待您的再次下榻~
Tadzephyr
Business 2-bed Room
Stayed in Nov 2024
Family
1 review
3.5/5
Posted on Jan 20, 2025
Only 1 elevator is available and it was very crowded during certain hours. Avoid lobby level toilet ( which is located behind a building door and probably not maintained by the hotel. at all costs. Free WIFI is available but you will need a China-registered mobile number but staff will assist using their own numbers. Taxis and Didi will drop and pick you at a narrow back entrance which can be packed if a bigger vehicle is around. Easy access to pedestrian street via an escalator which is a big plus. Most (or all?) rooms have windows facing a void rather than outside. It will be nearly impossible to get rooms on the same floor for a group.
Response from Property: Dear guest, I am very sorry that I did not bring you a satisfactory stay experience. Xiaoyi will pay more attention to the problems you raised and try to find ways to rectify them. I hope that the guest will have a satisfactory experience next time you stay. The smile on your face is the driving force of our efforts~~~
MK9999
Queen Room
Stayed in Nov 2024
Business travellers
13 review
4.5/5
Great
Posted on Dec 15, 2024
Location is convenient for transportation. Staff is friendly for inquiries and English speaking.
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
Guest User
Deluxe Family Room
Stayed in Nov 2024
Family
3 review
2.7/5
Posted on Dec 5, 2024
Good location as its located at zhongshan street but very disappointed with the cleanliness of the rooms. Booked 2 rooms and both conditions are bad. Sofas are stained, wall behind tv is dusty, side lamp between both beds are so dusty to the extent that I kept coughing when sleeping. Toilet rolls and showering products were not refilled or topped up adequately. Aircon is not cold.. 😪
Response from Property: Dear Guest, Hello! We are very sorry that we did not provide you with a satisfactory stay experience. For the issues you raised, Xiao Yi will pay close attention and strive to find solutions. We hope that next time you stay, you will have a pleasant experience. Your smile is our motivation to improve. Thank you for your understanding and support!
Sin Sioh
Business 2-bed Room
Stayed in Oct 2024
Couples
4 review
3.2/5
Posted on Dec 3, 2024
The hotel is in a convenient location near Zhongshan walking street, which is a plus. The room was spacious and clean, but it felt dated and would benefit greatly from refurbishment. Unfortunately, there was a noticeable smoke smell in the room, which was unpleasant.
Despite being winter (November/December), the room lacked air conditioning, and it was uncomfortably hot and stuffy, making it feel like an oven. The TV was non-functional, and the Wi-Fi signal was so weak it was essentially unusable. Additionally, only one elevator was available for guests, leading to delays, and some floor tiles in the room were loose and uneven.
Response from Property: Dear Guest, Hello! We are very sorry that we did not provide you with a satisfactory stay experience. For the issues you raised, Xiao Yi will pay close attention and strive to find solutions. We hope that next time you stay, you will have a pleasant experience. Your smile is our motivation to improve. Thank you for your understanding and support!
KIM CHOO
Business 2-bed Room
Stayed in Oct 2024
Couples
25 review
4.0/5
Very Good
Posted on Dec 3, 2024
Room space is big enough for a good stay. Window sound proofing can be improved. Pedestrian street is just next to it. Please do not take the taxi waiting in front of the hotel. They are not sincere and will trick you into going to other lowly rated places of interest and their objective is take you to duty free and pearl shop. Ignore them and walk further down the road for taxi not far away.
Response from Property: Dear Guest, Hello! We are very sorry that we did not provide you with a satisfactory stay experience. For the issues you raised, Xiao Yi will pay close attention and strive to find solutions. We hope that next time you stay, you will have a pleasant experience. Your smile is our motivation to improve. Thank you for your understanding and support!
Aspen Rose
Superior Queen Room
Stayed in Oct 2024
Solo travellers
2 review
4.5/5
Great
Posted on Feb 7, 2025
Good location. Friendly and helpful staff. Rooms are pretty clean and are very big, especially if you're a solo traveler.
Response from Property: 陪伴是最长情的告白,喜欢您的满意而归,期待您的再次下榻~
Mars Sia
Family Room
Stayed in Sep 2024
Family
15 review
4.2/5
Very Good
Posted on Jan 22, 2025
This is the 2nd time we have stayed in this hotel. It's very convenient and the pedestrian mall is just outside the hotel. Lots of good food and things to see/ buy. Loved the location.
Response from Property: 陪伴是最長情的告白,喜歡您的滿意而歸,期待您的再次下榻~
Chee Wan
Business 2-bed Room
Stayed in Sep 2024
Family
2 review
3.5/5
Posted on Nov 7, 2024
Both Shower head and rain shower are crack. Hair dryer not working too, can use for a few seconds. Wifi can only use china local number to access. Only good thing is the bed, very comfy
Response from Property: Dear Guest, Hello! We are very sorry that we did not provide you with a satisfactory stay experience. For the issues you raised, Xiao Yi pay close attention and strive to find solutions. We hope that next time you stay, you will have a pleasant experience. Your smile is our motivation to improve. you for your understanding and support!