Langham Place Xiamen

The hotel had its ups and downs. The service was warm and welcoming. I landed early in the morning and wanted to check in ahead of time, so I called the front desk. Langham was the only hotel that allowed early check-in, so I booked it immediately. Check-in was smooth after a taxi ride, but the room cleaning was a bit careless. When I showered, I found a used, torn shower cap from the previous guest next to the decorative fixture in the tub, as pictured. It hadn't been cleaned up. I was a bit speechless. I was so exhausted that morning that I just showered quickly and went straight to bed. The hotel really needs to be more diligent with its cleaning.

The location is super convenient, and they even offer a shuttle service for concerts, which is a huge plus! The service is attentive, the front desk staff are very polite, and the room was spotlessly clean. My only suggestion would be to add more delivery robots, so guests don't have to go downstairs to pick up their food.

The front desk service was very attentive; they upgraded our room to a connecting one. The pool is excellent, a 25-meter heated pool, and the gym is large with a full range of equipment. They provide plenty of complimentary bottled water in the room, and breakfast is great.

The location is excellent, making it easy to get around. The room was clean, tidy, and odor-free, with complete and comfortable amenities. The front desk staff were warm, attentive, and responsive. It offers incredible value for money, and my stay was fantastic. I'm very satisfied and highly recommend it!

It's been so long since a hotel made us want to write a review even before checking out, haha! A special thanks to Pearl Cheng, the Guest Relations Manager, for reserving our room, arranging the anniversary setup, and providing so many thoughtful services. We chose this hotel because we've always had a great impression of Langham in Guangzhou and Hong Kong. So, whenever we travel and there's a Langham in the city, we always allocate two nights to stay there. This time, for our short holiday in Xiamen, we started with Langham as well. The hotel facilities are very well-maintained, and the view from the window is spectacular. The Bak Kut Teh and Satay Noodles (p5) for breakfast were excellent. I had a feeling they would offer Xiamen specialties since the Langham in Guangdong had amazing 'cheong fun' (rice noodle rolls), and I was right – they were fantastic. The offerings at the cafe and lounge also left a deep impression; it was very relaxing to sit there in the afternoon. Since it was our anniversary, Manager Cheng left us a cake (p1) and thoughtfully noticed that we arrived late on the first day, suggesting they prepare it for us on the second day instead. The souvenir she prepared was also exquisite. Room service (p2) was very fast, and the food was exceptionally good. On the second night, there was a continuous buzzing sound in the bathroom. We reported it, and a technician arrived very quickly. He was very professional, troubleshooting the issue by turning off and on various devices like the air conditioning, quickly pinpointing and fixing the problem. Before leaving, he even adjusted the air conditioning back to its original temperature – such attention to detail, very reassuring. Another detail: the accompanying staff member on duty offered to change our room immediately if the issue couldn't be resolved quickly, and then move our luggage the next day so as not to disturb our rest. This kind of service is truly unheard of in other hotels; I genuinely commend them. The marble in the bathroom looked like it was of excellent quality. The only minor flaw was that it would have been even better if the towels weren't yellowish. Overall, this hotel definitely added a positive impression to my experience in Xiamen. I regret not staying here last time, haha! Both the initial contact and follow-ups were very prompt. What truly impressed me was that when I told Manager Cheng on the phone that I would definitely write a detailed positive review, she was more concerned about any issues I might have experienced rather than the review itself. It's truly hard not to admire that. I hope the hotel continues to thrive, and I look forward to seeing you again on my next visit to Xiamen.

Stayed for the weekend with my Maltese. Although my Maltese is small and I've previously checked into bigger hotels in Anda City by just keeping her in a carrier, I felt that a dedicated pet-friendly hotel was a much better experience, avoiding any unnecessary hassle. It seemed like not only the staff but also other guests were very welcoming to pets. The executive benefits weren't used, so I'll try them next time if I get the chance. Breakfast was average, but the muffins and other pastries were good. The hygiene felt alright, and the service was attentive. I'll probably come back again if I have the opportunity.

A special thanks to the night shift auntie, Auntie Lin Shunneng! She was incredibly capable and thoughtful, bringing me many bottles of water and even sharing some tips on staying hydrated and taking care of myself. She was truly a great help! This auntie is absolutely amazing! The hotel is incredibly lucky to have her!! 👍

This time, I specifically came to work overnight (purely looking for a quiet place). The hotel bed was incredibly comfortable! And the front desk manager was very professional. I also had the hotel's dim sum buffet for breakfast (not expensive but service was slow). The hotel pool is huge with very few people, and there's a sauna/steam room. The gym is also pretty good.

Stayed for two nights and the staff were all very welcoming. My family absolutely loved this hotel, and my child even left a little note when we checked out. They offered a complimentary evening light meal and snacks in the mini-fridge, and our laundry was done impeccably. We missed the afternoon tea due to our schedule. If we ever come to Xiamen again, we'd definitely choose to stay here.