Anonymous User
Advantages: The hotel is newly opened, so the facilities are relatively new, and the cleanliness and environment are acceptable. It's not far from Wuyue Plaza, less than a ten-minute taxi ride.
Disadvantages:
1. The service really needs improvement; it's too inflexible. The vouchers I bought on Ctrip were unusable. When I contacted the hotel, they said they were limited and couldn't be coordinated for any room unless I booked at the original price. However, I found that vouchers purchased through a certain app could be used. Because Ctrip customer service handled the situation well, I still chose to book through Ctrip. Thumbs up to Ctrip's customer service representative!
2. The room I booked for a friend was on the eighth floor, and there was extremely loud noise late at night. The front desk replied that similar issues had occurred in this room before, and they subsequently changed rooms. Their service attitude was acceptable in this respect, but I hope they resolve this issue properly before selling the room again to avoid disturbing other guests' rest!
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