Anonymous User
February 3, 2022
On the first day of the new year, I came to the Marriott Hot Spring Valley in Xianning. When I entered the hotel parking lot, the instructions were chaotic, and the stone piers for the entrance and exit were piled up randomly, which caused my car to hit the stone piers in the blind spot and the vehicle was damaged. Although it's not the first time I've been here, Marriott's deceitful behavior, chaotic management, shifting responsibility and other bad behaviors really opened my eyes and amazed me. Listed below:
1. After the vehicle hit the stone pier, there was no one at the hotel to deal with it.
2. Inform the hotel staff that no one from the hotel contacted me for a whole day after the vehicle was hit.
3. Negotiating with the hotel staff when checking out, the security department carried out a series of evasions of responsibility, and finally informed the leader of the call to deal with the results.
4. On the way back, I received a call from the security department of the hotel to inform the hotel leader that he was on vacation. The hotel leader meant that I should pay for the repair of the vehicle by myself, and I don’t need to worry about a little money for the New Year.
5. After the return trip, I called Ctrip customer service to make a complaint. The hotel security informed that the complaint had been received, but the leader still told the hotel that the hotel would not pay for the maintenance cost of the vehicle damage, and would not make any compensation.
6. Ctrip's customer service contacted the hotel many times, but the hotel ignored it and told the leaders that they were on vacation.
For this kind of old-fashioned hot spring hotel, as a hotel guest, an accident occurred within the hotel area. The hotel's inaction, non-resolution and non-acceptance of handling made people very annoyed. No, here I would like to ask the so-called leaders of the Marriott Hot Springs Valley Hotel: "Your employees are at work during Chinese New Year, **** are at home for vacation, and if something goes wrong, let the employees deal with it. Do they have the authority to deal with it? Are they on vacation at home? You, a leader who relies on his ass to think about problems, can still retain guests?" I will never again use a garbage-managed hotel like Marriott Hot Springs, and I urge friends who have not been here not to stay here in the future. In order not to be angry when encountering a problem and not being able to deal with it. Please Ctrip will punish this kind of hotel by taking it off the shelves, so as not to let more people suffer and be deceived and spend money to buy gas. Give Marriott Hot Springs Valley Hotel ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ a bad review again! There is no worse hotel, only the worst Marriott Hot Springs!
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