ManLan Hotel Reviews

Response from Property: Dear Guest, We sincerely thank you for choosing to stay at Manlan Hotel Xi'an Jiaotong University Branch and for taking the time to leave feedback. Every guest's opinion is an important basis for our continuous service optimization. Regarding the points you mentioned, we would like to provide the following information for your reference and that of other potential guests: 1. Regarding service professionalism: The hotel's front desk team has received systematic training and strictly adheres to service standard procedures. We always require our staff to provide solutions to guests as flexibly as possible while adhering to regulations. If you have made specific requests that could not be met, we sincerely apologize and hope that you can inform us of the specific details through private messages or official channels so that we can verify and improve the process. Generally, any special requests or dissatisfaction from guests can be addressed by requesting the duty manager to ensure that the issue is properly resolved. 2. Regarding facility condition: Since its opening, the hotel has implemented a strict annual maintenance and upgrade plan for all guest rooms and public areas, including a comprehensive maintenance and upgrade completed this summer. Regarding the "dried water stains" issue you mentioned, we have notified the housekeeping department to conduct a comprehensive inspection and strengthen the cleaning process to ensure no details are overlooked. 3. Regarding the breakfast experience: The hotel breakfast offers six types of egg preparation: single-sided fried eggs, double-sided fried eggs, onsen eggs, steamed egg custard, tea eggs, and boiled eggs. All eggs, including the sausage you mentioned, are cooked according to standard procedures to ensure food safety and doneness. We respect guests' individual tastes, and if you have specific requirements for doneness, the chefs are happy to adjust accordingly. The situations you described, such as "catering to Japanese guests," "eggs not cooked through," or "sausage not cooked through," are not our standard practices, and we regret any misunderstanding this may have caused. 4. Regarding value and positioning: The hotel's pricing is based on market research and the facilities and services provided (including high-quality amenities, a rich breakfast, late-night snacks, and a convenient location), aiming to provide guests with a high-value stay experience. We will continue to strive to ensure that the hardware and services match the price. Finally, regarding your mention of the "Western Innovation Port" and regional development, as a service company rooted in this area, we have always been confident in the development of the Xi'an Jiaotong University Innovation Port campus and the entire region, and we are honored to participate in it, providing services to scholars, students, and business people from around the world. The development of the region requires the joint efforts and constructive suggestions of all sectors. We will also do our best to continuously improve our service quality and live up to the expectations of every guest who chooses us. Thank you again for your feedback. We sincerely look forward to the opportunity to listen to your dissatisfaction with us through more direct communication and to solve your problems. We look forward to presenting you with our true professional standards and sincere service. We wish you a pleasant journey.