No 45, Changjiang Road, Chengzhong District, Xining, Qinghai, ChinaView Hotel Details
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Xining Sanyu Hotel Guest Reviews
4.7/5
Outstanding
2908 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2908)
Positive reviews(2840)
Reviews with photos/video(551)
Delicious breakfast(368)
Friendly front desk staff(353)
Large rooms(264)
Many amenities(128)
Well decorated(68)
Located in the city centre(43)
Luxurious(37)
Great swimming pool(26)
Negative reviews(68)
Patricia Kane
Classic King Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Very helpful staff; super clean and modern; very nice pool and gym. We only had the breakfast buffet- mostly Chinese fare- good value if you are hungry!
Response from Property: Dear guests: Thank you very much for your stay and comments, thank you for your satisfaction. We will continue to work hard to improve guest satisfaction. We look forward to your next visit.
Guest User
Classic King Room
Stayed in Jun 2024
Solo travellers
6 review
4.5/5
Great
Posted on Jun 7, 2024
Very kind and courteous staff. The room is well equipped and has a good layout. Breakfast with wide selection of Chinese and Western options. Definite recommendation!
Only minor point is the cleanliness of the tables in the restaurant, especially the mats on the table and chairs could use a wash. Not the end of the world, but for a hotel of this class I would expect better.
Response from Property: 【Buffet】【Shuttle Bus】Dear guest, thank you for your stay and comments.I'm glad you had a pleasant stay with us.We are sorry about the mats on the table.We look forward to your next stay, we will be happy to serve you!
Guest User
Superior King
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Everything perfect
Response from Property: [High cost performance] [Responsive to all requests] Dear guests: Hello, thank you for choosing Xining Sanyu Hotel. No matter how many advertisements there are, word of mouth is not as good as everyone’s word of mouth. We value every guest’s personal experience. As long as you come to the hotel, You are our valued guest. We are willing to do our best to make your trip to Sanyu relaxed and pleasant. We look forward to your visit again. I wish you all the best!
Michal Lukasz
Deluxe Twin Room
Stayed in Apr 2024
Family
33 review
4.7/5
Amazing
Posted on Jun 2, 2024
Nice hotel close to the central square where a shuttle bus from the airport have a stop. 10-15min.
Rooms very spacious and clean.
Response from Property: 【Room Spacious】【Shuttle Bus】Dear guest, thank you for your stay and comments.I'm glad you had a pleasant stay with us.We look forward to your next stay, we will be happy to serve you!
Matthew
Luxury Twin Room
Stayed in Oct 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on Oct 29, 2023
The room itself in the hotel was amazing and especially considering the price we paid. 10/10. There is a small convenience store next door at the bottom, which makes it easy to get essentials. There is a man, I didn't get his name. He was on night shifts at the front desk with glasses and was by far the most helpful hotel receptionist I've ever met. These things make me look back very fondly on my stay at Sanyu.
Response from Property: 【High Quality Service】【Large Room】【Breakfast Is Great】【Convenient Transportation】Dear customer:Thank you for your five points!Your satisfaction is our greatest motivation!San Yu hotel is situated in the heart of the city, just a 5-minute walk away from the central plaza. We also have Chinese and Western restaurants for your choice.The hotel also has a swimming pool and gym on the 6th floor.We will continue to work hard to make your next stay even better!We look forward to your next visit! We wish you a happy life!
Carly
Classic King Room
Stayed in Jul 2024
Couples
3 review
4.0/5
Very Good
Posted on Jul 16, 2024
Good location and view. Average breakfast.
Response from Property: 【City Center】【Swimming Pool】Dear guest: Thank you very much for your stay.It's a pleasure to bring you a wonderful time on your trip.Thank you for your advice, we will enrich the variety of breakfast.We hope to bring you a new stay experience next time, we will be happy to serve you
Guest User
Family Connecting Suite
Stayed in Nov 2023
Family
14 review
3.0/5
Posted on Nov 12, 2023
The service was Ok. The breakfast was great. The rooms are clean and luxurious. Location was in the old part of town where restaurants arent plentiful. The killer to an otherwise good review was the central heating. It was so bad that at one stage the room temperature registered 30 deg celsius. The reception suggested I open the windows but it didnt help. I couldnt sleep at all and if you rent a room which put you out of sleep, how to give a good rating ?
Response from Property: 【Good Service】【Breakfast Was Good】Dear guest, thank you for your stay and comments.I am verry sorry to hear that you are not satisfied with your stay.Please accept our sincerest apologies. According to your feedback, We should have changed your room the first time.I hope this stay will not affect your good impression of Xining.Looking forward to your next stay .We hope you can enjoy your stay in XiNing next time.We wish you have a happy life and a good mood every day!
Chantal France
Superior Twin Room
Stayed in Apr 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on May 8, 2023
The hotel is splendid.
The welcome is very warm !
The staff is very kind, gentle and helpful.
The bedrooms are big and clean, the bed is really comfortable.
Response from Property: Dear guest, thank you for choosing us and providing support and love to the hotel. Your satisfaction is the driving force behind the work of all hotel staff, and the ultimate goal of our service is to make every guest feel at home. It is our honor to serve you, and all hotel staff look forward to your next visit!
Guest User
Superior King With View
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 17, 2024
very good
Response from Property: [Excellent experience] [Warm service] Dear guests: Hello, thank you for your stay and recognition of hotel services. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm hotel for every guest. Check-in experience. Thank you again for your review and we sincerely look forward to your visit again!
PRAKASH RATNA
Luxury Twin Room
Stayed in May 2023
Business travellers
58 review
5.0/5
Outstanding
Posted on Jun 19, 2023
Great experience
Response from Property: Dear guest, thank you for your recognition of our hotel. We will continue to maintain and make persistent efforts. Every encouragement you give us is the driving force behind our perseverance. Wishing you a happy life!
alonemonk
Superior Twin Room
Stayed in Sep 2024
Other
43 review
3.8/5
Good
Posted on Sep 11, 2024
This is my second stay. I feel that everything is good. The hotel is located in the city center, and it is very convenient to eat and shop around. The hotel has its own underground parking space, which is very convenient. However, the service quality has obviously declined compared to last year.
Original TextTranslated by Google
Response from Property: [The hotel is cost-effective] [Rooms are separated from wet and dry] Dear guests: Hello! Thank you very much for choosing our hotel and giving us your review! Your satisfaction is our greatest motivation. We have been committed to providing considerate and comfortable services to every guest, so that you can feel the warmth of home during your trip. Looking forward to your visit again, we will serve you as always! I wish you a happy life and all the best!
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 9, 2024
This is my second stay. It was only 3 days after my first stay. I decided to stay in Sanyu again when I returned to Xining from Zhangye. The room is very big and the bed is very comfortable. The buffet is very rich. Our family stayed for 4 nights in total. The breakfast was changed every day. The breakfast started at 7:00 and was very popular. The coffee was not bad! After checking in, we were given the famous local yogurt and snacks. The first time we checked in, we were a family of three, so we were given 1 breakfast. The second time we checked in, we were given the same room number as the first time. I really felt like I was home. A foreign land is also my home. Thanks to the handsome Ma Yongzhen at the front desk and Sanyu. (P.S. There are actually many types of breakfast. I didn’t have time to take pictures. I was rushing out to play and stuck to the time. Basically, I could eat a full breakfast until breakfast and dinner.)
Original TextTranslated by Google
Response from Property: 【Guests First】【Sincere Service】Dear guests, we are honored to see your feedback! It is our goal to make you and your family feel the warmth of home during your stay. Thank you for your recognition of our rooms, buffets and services, and we will continue to maintain and improve them. Thank you again for your praise of Ma Yongzhen, and we will pass it on to him. Welcome to come again next time, we will definitely prepare a more perfect stay experience for you!
Amalia-
Superior King
Stayed in Jul 2024
Travel with friends
31 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The hotel is very close to Wangfujing and Shuijingxiang, and it is very convenient to take a taxi. The front desk brother Nan Lajia is very considerate. The hotel also gave oxygen cylinders, thank you. PS: Friends who want to go to Ta'er Temple can go to the bus stop diagonally opposite downstairs and take bus 909 → Ta'er Temple direction, the fare is 4 yuan😄directly, just open the Xining bus and scan the code on Alipay😄🤗
Original TextTranslated by Google
6/17
Response from Property: 【Guests First, Sincere Service】【Excellent Environment】【Downtown】【Quality Service】Dear Guests: Thank you very much for your high evaluation of our hotel! Your satisfaction is our greatest motivation and pursuit. All staff are very pleased to see that you can spend a pleasant time here. We will continue to work hard to continuously improve the quality of service, look forward to your visit again, and wish you a happy life and all the best!
Guest User
Superior Twin Room
Stayed in Aug 2024
Other
138 review
5.0/5
Outstanding
Posted on Aug 30, 2024
I have to give it a good review. I had always booked chain hotels before, and I was not familiar with Sanyu Hotel. Seeing the rave reviews online, I decided to check in with the mentality of giving it a try. Whether it was the room, dining or parking, everything was very good, and I was not disappointed.
Original TextTranslated by Google
Response from Property: [High cost-effective hotel] [Dry and wet separation in the room] Dear guest: Thank you very much for giving our hotel such a high evaluation! We are deeply honored. Your satisfaction is the greatest encouragement to us. We will continue to work hard to maintain high-quality service and comfortable environment, and look forward to your stay again.
Guest User
Superior Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
I was lucky to stay at Sanyu in Xining. After getting off the car, the guy in the lobby took the initiative to help us move the suitcases. After the front desk lady Cuomao learned that our order did not include breakfast for children, she specially added it for us. Thank you^ω^ After arriving at the room, the customer service immediately sent us welcome snacks (I didn't expect that the yogurt sent was the best I had in Qinghai😹). The room was very good and large, with complete facilities and a very rich breakfast, which put a perfect end to our last stop in Xining and Qinghai. Qinghai is beautiful, I will come again if I have the chance😻
Original TextTranslated by Google
Response from Property: [Rich breakfast][Patient and professional service] Dear guest: Hello, thank you for giving the hotel a five-star rating, and I am very happy that you recognize the hotel and the hotel staff. The balanced and rich nutrition of breakfast is sincerely to satisfy the taste buds of customers. Sanyu has always insisted on sincere service and has kept in mind the service tenet of Sanyu "Guests first, sincere service". Looking forward to your next visit! There will be a different experience~