We booked four standard rooms and one family room. When we arrived, we were told that the hotel only confirmed four standard rooms and did not confirm that the family room had been booked. After we showed the information that the order has been successfully confirmed, the waiter still did not approve it. And the attitude is not good. For this reason, I was delayed for more than an hour in the hotel lobby. It was only after 11pm that the order was found and admitted that we had booked a family room, and we arranged for more than ten people to stay, but the room on the 11th floor had hair on the bed. Cleaned up, but considering that it was too late at the time, so I just need to clean up by myself. The next day I told the front desk staff about the matter, but the waiter asked, “Why didn’t you tell me at that time and you can change the sheets, but when we checked in, they had been delayed until the evening. It was around 11 o'clock, so I had to clean up by myself. They didn't apologize for the two things from beginning to end. Is the service quality and attitude worse?
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