Trip.com Group Country Retreats (Nalati Spruce Hidden Lodge Joint Resort)

Speechless, it's just so beautiful! Every photo turns out amazing. This is by far the most comfortable place I've ever stayed. They even have a Dyson hairdryer! Everything, from the amenities and service to the views, is absolutely top-notch. It's gorgeous everywhere you look. And the two little dogs are incredibly cute – Chocolate and Little Yellow. Chocolate is calm and steady, while Little Yellow is adorable and lively. Little Yellow even came to see us off when we left, which was so touching! Next time I come to Nalati, I'm definitely staying here again. I just love it so much!!!!

Found the perfect hotel in Nalati! Everything, from the views and service to the dining, exceeded my expectations. The hotel's scenery is absolutely breathtaking. In the evening, you can witness stunning pink and orange sunsets. Opening the window reveals continuous snow-capped mountains and vast snowfields. The floor-to-ceiling windows in the room act like natural frames, offering panoramic views of Nalati's ultimate winter beauty. The courtyard, covered in snow, looks like a winter wonderland, and occasionally, you'll encounter the hotel's adorable cats and dogs, adding a lot of charm. The dining truly stood out. The specialty hotpot set meal was incredibly generous, with two large pots of soup base, each with a distinct flavor. The ingredients were fresh and abundant, packed with beef, lamb, and various vegetables. It struck a great balance between taste and value for money, making for a warm and comforting meal in winter. The accommodation details were very thoughtful. The smart home devices were easy to operate, and the room was equipped with a humidifier and a heated toilet seat, perfectly solving the dryness and coldness issues of winter in the north. The bedding was comfortable, ensuring excellent sleep quality. The bathroom was dry-wet separated, hot water was readily available, and toiletries were comprehensive. Service was impeccable. The butler was warm and attentive, proactively assisting with storing ski equipment and other gear. The front desk staff provided meticulous service; when we had an early start for our itinerary, they thoughtfully packed freshly baked naan bread and hot milk for us. The hotel's location is close to the scenic area, making travel convenient, and the surroundings are quiet, away from the hustle and bustle. Overall, this was an absolutely perfect stay. It's highly recommended for family trips, friends traveling together, or solo travelers planning to visit Nalati! I definitely plan to come back and experience the summer sky grassland next time!

The room was really new! The hotel offers meals that are not expensive and super convenient! The service is excellent and they are very attentive to your needs! It's a bit far from the ski resort, but it's only a few minutes' drive.

I brought my kids to Nalat this time and specifically chose the family room at this hotel. The experience truly exceeded my expectations! The 56 sqm space was incredibly spacious, with two 1.2-meter single beds plus a bunk bed for the kids. Our family of four felt no crowding at all, and the kids had plenty of room to run and play. The room was fully equipped with air conditioning, heating, and a humidifier. We arrived at night when it was windy and cold outside, but as soon as we entered the room, we found that the heating and air conditioning had already been turned on for us. We could immediately take off our thick clothes; it was warm and thoughtful~ The bathroom also had a separate wet and dry area, and the hot water was stable and plentiful. Even the kids said they didn't feel cold after their shower. The standalone design with panoramic floor-to-ceiling windows meant that opening the curtains revealed Nalat's stunning winter scenery, instantly creating an amazing atmosphere. The front desk service was exceptional. Knowing we were driving in winter, they proactively warned us about road conditions and anti-slip precautions, and even thoughtfully planned our winter itinerary, making the whole trip incredibly worry-free. The room was clean and tidy, and the linens were changed for every guest, which gave us great peace of mind. It's also close to the scenic area, making travel super convenient. I've already recommended it to friends who are planning to visit Nalat, and I'll definitely stay here again next time!

A special thanks to the lovely lady at the front desk! She was incredibly welcoming, contacting us on our phones even before check-in to share important details and local weather info. Her service, and that of the entire hotel staff after we checked in, was incredibly thoughtful. All the gentlemen working there were fantastic too, helping with luggage, parking, and delivering breakfast to our room every morning. There was even a kind staff member who helped wash and dry our clothes after we went skiing, and then brought them back to our room – truly exceptional and considerate service! The hotel's meal portions were also surprisingly huge. They even offered to process and deliver any leftover ingredients to our room for dinner, free of charge. Their homemade yogurt was delicious too! It was a very enjoyable stay! The service is absolutely top-notch, and I highly recommend staying here. The snow scenery is beautiful, and I'd love to come back again to experience it in the summer!

這次在那拉提草原的住宿體驗，真的讓我留下了非常温暖又難忘的回憶。抵達的時候，遠處是連綿起伏的雪山和一望無際的草原，空氣清冽通透，彷彿整個人一下子慢了下來。酒店坐落在這樣的風景裏，推開窗就是純凈遼闊的天地，早晚的光線灑在草地和山坡上，怎麼拍都像明信片。房間也比預期舒服很多，乾淨整潔，佈置温馨，細節處都能感受到用心：床品柔軟、供暖充足，洗漱用品準備齊全。工作人員的服務特別周到，從入住到答疑都很耐心。晚上還貼心準備了小餐食和熱飲，玩了一天回來能吃點熱乎的東西，整個人都被治癒了。最想特別感謝的是負責接送我們入住的兩位小哥。因為第二天一早要趕回伊寧坐高鐵，我們天還沒亮就出發了。沒想到前一晚下了很大的雪，路上積雪很厚，車子剛開出去沒多久就被困住了。那位小哥沒有一句抱怨，先讓我們在車裡等着，自己頂着雪走回去找幫手。過了一會兒，他帶着另一位車技更好的小哥趕來，對方熟練又穩當地操作，在雪地裏一路小心“漂移”着把我們帶出了那段最難走的路。那種在寒冷清晨被人這樣認真對待、拼盡全力幫助的感覺，真的特別感動。如果不是他們，我們很可能趕不上車。風景很美，房間很舒適，但真正讓這趟旅程變得温暖難忘的，是這些真誠又負責的人。下次再來那拉提，我一定還會選擇這裏。