Section A, Intersection of Huhang Road and Huaxia Avenue, Xinzheng, Henan, ChinaView Hotel Details
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Novotel Hotel (Zhengzhou Airport) Guest Reviews
4.7/5
Outstanding
679 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(679)
Positive reviews(663)
Reviews with photos/video(150)
Friendly front desk staff(88)
Offers pick-up/drop-offs(69)
Classy environment(68)
Easy to get around(50)
Delicious breakfast(49)
Close to airport(47)
Perfect for business trips(28)
Great swimming pool(16)
Negative reviews(16)
eduardo_baga
Standard Double Room
Stayed in Aug 2024
Business travellers
31 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Good option close to Zhengzhou airport. Big and confortable rooms, pool, gym and very helfull and friendly staff (specially Ms. Orly and Tracy)
Response from Property: Hello, thank you very much for choosing to stay at Novotel Zhengzhou Airport. We are glad to bring you a wonderful time. Your satisfaction has greatly encouraged the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will also work hard to improve personalized services, hoping to bring you different discoveries and surprises every time you stay. Thank you again for sharing your experience with us, and we look forward to seeing you again~
Kheng KentSin
Superior Double Room
Stayed in Nov 2024
Couples
2 review
3.7/5
Posted on Jan 2, 2025
The layout of rooms is too weird.
Breakfast restaurant was freezing.
Response from Property: Dear guest, hello! Thank you very much for your stay and comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We deeply apologize for the inconvenience caused to you. The hotel management attaches great importance to your feedback and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! We sincerely look forward to your next visit and wish you a happy life!
Guest User
Standard Room (2 Beds)
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Clean, non smoking and high standard of service
Response from Property: 您好,非常感謝您選擇入住鄭州航空港諾富特酒店。很高興能為您的出行帶來美好的時光。您的滿意給予酒店很大的鼓舞,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受。並且我們將努力提升個性化服務,希望能為您每次入住帶來不一樣的發現和驚喜。再次感謝您與我們分享您的體驗,熱切期待您的再次光臨~
Mezzcalico
Standard Double Room
Stayed in Mar 2023
Solo travellers
35 review
5.0/5
Outstanding
Posted on Apr 23, 2023
Excellent hotel for a nightcap near the airport. Room was very clean, staff was nice and very helpful in findng a way to gett o the airport. Good amenities and excellent bd
Response from Property: We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Draghignazzo
Standard Double Room
Stayed in Apr 2024
Business travellers
129 review
3.5/5
Posted on May 9, 2024
Why AC do not works?!
Response from Property: Dear guest, Thank you for your stay and comments. It is the constant care and supervision of guests like you that enable us to constantly find problems in our work, obtain corrections and continuous progress. From your review, we regret to see that the stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel management attaches great importance to your feedback, and has done a serious investigation and timely rectification, your tolerance and understanding is the encouragement and support for our work! We sincerely look forward to your next visit, I wish you a happy life!
Deedee8
Standard Double Room
Stayed in Jun 2022
Solo travellers
14 review
5.0/5
Outstanding
Posted on Jul 10, 2022
The service of the hotel is good, staff are friendly and helpful.
Response from Property: Dear guest, thank you for choosing Novotel Zhengzhou Airport Hotel. I'm glad to bring you a good time for your trip. Your satisfaction has greatly encouraged the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home. And we will strive to improve personalized services, hoping to bring you different discoveries and surprises every time you check in. Thank you again for sharing your experience with us, and we are looking forward to your coming again.
Guest User
Standard Double Room
Stayed in Mar 2025
Business travellers
12 review
4.5/5
Great
Posted on Apr 9, 2025
The hotel's snacks are very good, and there are also several restaurants opposite, including Lanzhou ramen and barbecue. This time I stayed on the ninth floor, and the view was also very wide. The cost-effectiveness is quite high during this time period.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for choosing to stay at Novotel Zhengzhou Airport. We are glad to bring you a wonderful time during your trip. Your satisfaction is a great encouragement to the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will also work hard to improve our personalized services, hoping to bring you different discoveries and surprises every time you stay. Thank you again for sharing your experience with us, and we look forward to seeing you again.
鴿子向你心飛
Standard Room (2 Beds)
Stayed in Mar 2025
Family
3 review
5.0/5
Outstanding
Posted on Apr 8, 2025
There is welcome fruit, the check-in environment is also very clean, the breakfast is quite ordinary, not many choices, but still enough to eat. If you have to catch a flight, this is a good place to stay!
Original TextTranslated by Google
Response from Property: Hello, thank you very much for choosing to stay at Novotel Zhengzhou Airport. We are glad to bring you a wonderful time during your trip. Your satisfaction has greatly encouraged the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will also work hard to improve personalized services, hoping to bring you different discoveries and surprises every time you stay. Thank you again for sharing your experience with us, and we look forward to seeing you again.
Guest User
Standard Double Room
Stayed in Feb 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 20, 2025
The room has been upgraded, clean and sanitary, the environment is good, thanks to the front desk tracy for sending a small gift, I like it very much. There is also airport drop-off service.
Original TextTranslated by Google
Response from Property: 您好,非常感謝您選擇入住鄭州航空港諾富特酒店。很高興能為您的出行帶來美好的時光。您的滿意給予酒店很大的鼓舞,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受。並且我們將努力提升個性化服務,希望能為您每次入住帶來不一樣的發現和驚喜。再次感謝您與我們分享您的體驗,熱切期待您的再次光臨.
Guest User
Standard Double Room
Stayed in Feb 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 12, 2025
The front desk lady Xiao Yan is very cute, the service is warm and thoughtful, and the room is very warm.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for choosing to stay at Novotel Zhengzhou Airport. We are glad to bring you a wonderful time during your trip. Your satisfaction has greatly encouraged the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will also work hard to improve personalized services, hoping to bring you different discoveries and surprises every time you stay. Thank you again for sharing your experience with us, and we look forward to seeing you again.
Huangchangyuanji123
Zhi Ya Double Bed Room
Stayed in Feb 2025
Business travellers
26 review
5.0/5
Outstanding
Posted on Mar 10, 2025
The hotel service is meticulous and clean, and the bathtub is equipped with pillows. It pays more attention to the comfort of guests than before.
Original TextTranslated by Google
Response from Property: 您好,非常感謝您選擇入住鄭州航空港諾富特酒店。很高興能為您的出行帶來美好的時光。您的滿意給予酒店很大的鼓舞,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受。並且我們將努力提升個性化服務,希望能為您每次入住帶來不一樣的發現和驚喜。再次感謝您與我們分享您的體驗,熱切期待您的再次光臨.
Anonymous User
Standard Double Room
Stayed in Feb 2025
Other
5 review
4.0/5
Very Good
Posted on Mar 6, 2025
Booked with a group voucher and upgraded to a suite. The room was nice, but the cleaning was not thorough. There was a box of ointment under the bed, which made people worry about hygiene. There were no garbage bags on all the trash cans. The air conditioner was not hot at all, and it was still 19 degrees after turning it on all night. Then the minibar was empty, and the coffee and tea bags provided were all instant and cheap. It is indeed not worth the five-star rating, but for the price, it is fine.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We deeply apologize for the inconvenience caused to you. The hotel management attaches great importance to your feedback and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! We sincerely look forward to your next visit and wish you a happy life!
Guest User
Superior Double Room
Stayed in Jan 2025
Business travellers
5 review
5.0/5
Outstanding
Posted on Feb 7, 2025
The room was very clean and comfortable. Tracy, the front desk lady, was very welcoming. We checked in late and were given an upgraded room. The room was also very quiet at night. Five-star praise! !
Original TextTranslated by Google
Response from Property: 您好,非常感謝您選擇入住鄭州航空港諾富特酒店。很高興能為您的出行帶來美好的時光。您的滿意給予酒店很大的鼓舞,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受。並且我們將努力提升個性化服務,希望能為您每次入住帶來不一樣的發現和驚喜。再次感謝您與我們分享您的體驗,熱切期待您的再次光臨
Guest User
Standard Room (2 Beds)
Stayed in Jan 2025
Family
15 review
4.8/5
Amazing
Posted on Mar 21, 2025
The hotel is located in Block A at the intersection of Huaxia Avenue and Huhang Road in Zhengzhou Xinzheng Aviation Port Area, about 10 kilometers from Xinzheng International Airport, and about 15 minutes by car.
-Transportation service provides free airport pick-up and drop-off service (reservation is required in advance
-Surrounding facilities Currently, the surrounding commercial facilities are relatively desolate, and dining options are limited, but you can order food in the hotel, and the environment is more sanitary
We ordered KFC takeaway
Original TextTranslated by Google
Response from Property: 您好,非常感謝您選擇入住鄭州航空港諾富特酒店。很高興能為您的出行帶來美好的時光。您的滿意給予酒店很大的鼓舞,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受。並且我們將努力提升個性化服務,希望能為您每次入住帶來不一樣的發現和驚喜。再次感謝您與我們分享您的體驗,熱切期待您的再次光臨.
Qinlingo
Standard Room (2 Beds)
Stayed in Jan 2025
Family
21 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Clean and nice, a good choice. The internal facilities are complete and of high quality. You can choose to stay. It is far from the city. It is recommended for people who drive themselves.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for choosing to stay at Novotel Zhengzhou Airport. We are glad to bring you a wonderful time during your trip. Your satisfaction has greatly encouraged the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will also work hard to improve personalized services, hoping to bring you different discoveries and surprises every time you stay. Thank you again for sharing your experience with us, and we look forward to seeing you again.