Rain Wood Town Hotel Resort of Yuntai Mountain Reviews

Response from Property: Dear customer, thank you very much for your visit. We hope you have a wonderful holiday here. The hotel has registered foreign guests according to the requirements of the local public security bureau, so we may ask some detailed questions. Please rest assured that all procedures are handled according to the requirements of the local public security bureau, and we will not disclose your personal information to anyone. We wish you a pleasant journey!

Response from Property: Dear guests,Firstly, we sincerely thank you for taking the time to share your accommodation experience with us. We deeply apologize for any inconvenience you may have encountered at the hotel and attach great importance to your feedback. We have noticed that the average level of service you mentioned may be due to a shortage of manpower. We have initiated a reassessment and training program for our service team, and we are also actively recruiting new employees to alleviate the shortage of manpower. We deeply apologize for any inconvenience caused by the room phone malfunction. This is a technical issue that should not have occurred. We have reported this matter to the technical department and will immediately conduct inspections and repairs to prevent similar situations from happening again in the future. We understand the challenges of language communication as foreign tourists, so we will strengthen language training for front desk staff and make more use of effective literal translation software to ensure better communication with guests from different countries. We realize that hotel location and transportation issues are causing inconvenience for guests seeking specific dining options. To this end, we are collaborating with local taxi companies and planning to launch hotel exclusive pick-up and drop off services to more conveniently transport guests to the town center. At the same time, we are also exploring establishing partnerships with nearby restaurants to provide more choices for customers seeking specific dietary needs, and may offer meal delivery services. Finally, we suggest that guests inform us of their special dietary needs by email or phone before check-in. This way, we can prepare relevant information and suggestions for the guests before they arrive. Thank you very much for your valuable feedback. Wishing you all the best in your upcoming journey!

Response from Property: Dear guests, we sincerely appreciate your choice of our hotel for your tranquil vacation. Your feedback is testament to our team's dedication. We are delighted that you found our suites spacious, comfortable, and tastefully furnished. We are pleased that you enjoyed the serene countryside ambiance, a unique experience we aim for all our guests. Additionally, we appreciate your recognition of our hotel manager's assistance. Should you face any transportation challenges, we go above and beyond to ensure a seamless journey. Your satisfaction is our top priority. Thank you once again for your insightful feedback. We look forward to hosting you soon for unforgettable experiences. Wishing you a joyful life and a safe journey!

Response from Property: Thank you for taking the time to share your feedback with us! We're glad that our hotel car service to the main bus stop was convenient for you and that you found the room to be quiet and perfect. We appreciate your kind words and look forward to welcoming you back for another visit in the future!

Response from Property: Thank you very much for choosing our hotel and giving such a high evaluation. Thank you very much for your satisfaction with the warm service of our front desk ladies, the spacious and comfortable room and the high-quality bedding. There are different kinds of flowers blooming in the town courtyard in every season, the bamboo avenue is evergreen all year round, and the screen wall is full of the cultural conception of the Seven Sages of the Bamboo Forest. Thank you very much for your love of our environment. We will continue to work hard to make every guest feel at home. Thank you again for your choice and praise, and look forward to your visit to our hotel again to enjoy more good times.

Response from Property: Dear guest, we are very sorry for the problems you encountered in our store. The roof problem was caused by previous leaks, and we have not had time to completely repair it. After consultation with you and the platform, we have compensated you. The telephone problem was a temporary failure, and we have contacted the operator to resolve it. The other problems were indeed due to the tight cleaning during the May Day holiday, and we did not supervise it properly. We sincerely apologize to you. We have made a deep review after the holiday and will definitely strengthen management in the future.

Response from Property: We are very sorry. There are indeed fewer tourists in the off-season. The humidity has been high in recent days. We have a special dehumidifier to dehumidify the room regularly. We are very sorry for the inconvenience. We will immediately solve the problems with the facilities and equipment. I hope you have a happy holiday in Yuntaishan and wish you a pleasant journey!

Response from Property: Thank you very much for your affirmation! The courtyard room is located in the villa area. The rooms all have independent courtyards. We are located near the Wujiatai service area of ​​the scenic area. Thank you for providing the route guide, which can help many people. The scenic area will limit the flow of vehicles at some time during several major holidays, and there will be no restrictions on vehicle access at other times. It is also very convenient for us to pick you up and drop you off at the scenic area pick-up point. I hope to bring you a relaxing and pleasant holiday. Thank you again for your support and choice, and wish you a pleasant journey!

Response from Property: Dear guest, we are very sorry for the problems you encountered in the store. As breakfast is about to end, we are very sorry for the inconvenience caused to you due to the inadequate management of our restaurant manager. We will definitely strengthen the management of the restaurant. Wish you a pleasant journey!

Response from Property: Dear guest, thank you very much for your evaluation. We are very sorry that we failed to meet your satisfaction. We will definitely make improvements to the problems you raised. We will change the locks where necessary, repair the equipment where necessary, strengthen the training of service personnel, regularly perform detailed cleaning of the rooms, and increase the frequency of inspections. I wish you a happy journey!

Response from Property: Dear guest, thank you very much for your evaluation. We are very sorry that we failed to meet your satisfaction. Due to the geographical location, it is indeed a bit inconvenient to dine in the surrounding area. We regularly do detailed cleaning in the room and there will be a special item to clean the spider web. We are very sorry for the spiders that have slipped through the web. We will continue to improve and increase the frequency of inspections. I wish you a happy journey!

Response from Property: Thank you very much for your evaluation and support. Thank you for your satisfaction and praise for the environment. The blind box room you live in is selected and arranged in the hotel villa area. Each room has a relatively private courtyard or terrace. I hope the beautiful environment and fresh air in the mountains will bring you a pleasant holiday. I wish you a smooth journey!

Response from Property: Thank you very much for your evaluation and follow-up support for us, and thank you for your satisfaction with the hotel's facilities and sanitary services. We are very happy to provide you with a comfortable and caring accommodation experience. We look forward to seeing you again and wish you a pleasant journey!

Response from Property: Dear, I am very sorry to bring you an unpleasant experience. The hotel does not come with toilet seats and razors as standard. I am very sorry. All items in the hotel are reasonably priced and will not increase in price due to holidays. I am honest and sincere. I am very sorry to you. Due to the inconvenience, we cannot prevent guests from smoking in the car. We will strengthen the ventilation of the vehicle. We are sorry that the service did not meet your satisfaction. I wish you a pleasant journey!