Tucao, a typical first-class environment, second-class facilities, and third-class service. The room facilities are OK, the yard is very big, you can park your car, there is a small river on the other side of the hotel, plus the humid climate of Yadong, the environment is actually good.
However, after we checked in (the front desk didn't give any hints), we took the elevator upstairs from the lobby and walked upstairs in the corridor for a long time. From room number 01 to 11, there was no room. The remaining room was 666. That's right, we The last two numbers of the room number are 12 and 13. I called the front desk and asked the front desk what was going on. I went downstairs and asked the front desk to find out that the room numbers 12 and later are all in the annex building. Without the elevator, everything else is the same, 😂 With or without an elevator, we can't let us run for nothing. When I went out, I met the boss and said that we thought we knew it was in another building. How could we know it the first time we came? ? ? Is it to hope that the guests have the function of prophets? The friends who want to check in must pay attention to the room number. If the last two people are 12 and later, they are not in the main building in the lobby, and they have to go out the door to the annex building at hand. Later it turned out that not only one of us was wrong, but others too.
When we went upstairs and checked in, we found that one of our rooms was a triple room. I asked the boss. The boss said that the room number must be wrong, and then went to change the room. I really don't know what the front desk is doing. After checking in, I found that the hot water in the room was not hot for a long time, and the water in the washbasin was ok. The tea cup was not cleaned, and the rest of the tea inside was hairy, which is too exaggerated.
Overall, the environment is good and the hardware is okay, but the service is too poor, although the attitude is good, but the management is too chaotic.
The staff who cleaned up the breakfast in the morning were very quick, changing dishes, cleaning the table and doing it by themselves. They took the initiative to ask if they wanted to clean the table, and the hotel business could become popular by hiring a few more waiters like this.
Excellent
97 Reviews