The rooms and views were fine. The only problem was that there were no staff on duty on the first floor of this open-plan hotel. The main door was sensor-operated; even passing animals could open it. After entering, you had to change shoes. The hotel shoes were recycled, similar to Muji shoes; it's unclear whether they were disinfected after other guests used them, but they were piled up and smelled bad. After changing shoes, you turned a corner and went upstairs. The room door had a combination lock, but there was no deadbolt from the inside. The night we stayed, someone tried to open our door, entering the wrong code twice. We noticed and shouted, and they quickly ran away. We contacted Ctrip customer service to have them handle it, because we couldn't reach any staff and there was a language barrier. Ctrip customer service was quite responsive, but it was truly terrifying. I only slept for 2-3 hours that night; I couldn't get a good night's sleep at all. I'm speechless.
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