Rootlots Hotel

Rootlots Hotel Reviews

Rootlots Hotel

South Hebin Road, Baota District, Yan'an, Shaanxi, 716000, ChinaView Hotel Details
Rootlots Hotel
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Rootlots Hotel Guest Reviews

4.6/5
Very Good
213 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(213)
Positive reviews(208)
Reviews with photos/video(48)
Easy to get around(55)
Convenient location(49)
Close to train station(39)
Large rooms(18)
Quiet & comfortable(15)
Friendly front desk staff(14)
Delicious breakfast(13)
Convenient parking(7)
Negative reviews(5)
Otautahian
Guestroom (Ondol)
Stayed in Jul 2024
Solo travellers
94 review
4.0/5
Very Good
Posted on Aug 31, 2024
The location is just six minutes from the railway station, on the west side of the river. It is also a twelve minute walk from the coach station, so very convenient if you want to take a bus to Hukou Waterfall, Wave Valley or The Canyon. I chose a Kang room, even though it was summer, and it was a novel experience. The staff were all friendly, and breakfast was fine. There is currently no laundry room in the hotel for guests to use.
6/12
Response from Property: 非常感謝您對我們酒店的好評。您的滿意是我們最大的追求。我們將繼續提供優質的服務和舒適的住宿體驗。感謝您給予我們的支持和信任,期待您的再次光臨
John
Discount Twin Room
Stayed in Apr 2023
Business travellers
25 review
4.7/5
Amazing
Posted on May 4, 2023
Ended up staying in Ya’nan two more days and choose to stay at the Root Lots. Still a lovely hotel, yes, a touch bit out of the city center, the hotel is clean, wonderful staff, enough restaurants nearby too. Oh, and the price dramatically dropped for the these extra two days…half price!
Response from Property: 尊敬的賓客,感謝您對我們酒店的點評
Guest User
Family Friendly Suite - Triple Occupancy
Stayed in May 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Aug 1, 2024
The previously booked hotel was temporarily requisitioned, and Ctrip customer service helped coordinate to a nearby hotel. I was very satisfied with the customer service speed and results. The front desk of the hotel has a very good attitude, and there are cave decorations in the lobby that match the occasion. The room is clean and tidy, and it's also very close to Yan'an Railway Station, making it easy to catch a train. Breakfast in the restaurant is OK.
Original TextTranslated by Google
Response from Property: Your praise is the best affirmation for our hotel. We will continue to work hard to improve the quality
ShuyuanBB
Discount Twin Room
Stayed in Apr 2024
Family
15 review
1.0/5
Posted on May 5, 2024
The attitude of the waiter was so bad. I had a baby and needed to make milk. I asked for two more bottles of mineral water and was told that there would be a charge. The charge was normal. The attitude of the waiter was as if we couldn't afford the money.
Original TextTranslated by Google
Response from Property: Hello, first of all, thank you for staying at Huangtuqing Hotel. We deeply apologize for the bad service you experienced during your stay. We also hope to deal with this matter seriously. If possible, please tell us the specific link where this happened. Waiter, we will definitely rectify and make up for our apology to you. We look forward to your reply and understanding. We apologize again and wish you a happy life.
Guest User
Discount Twin Room
Stayed in Jun 2023
Other
31 review
3.7/5
Posted on Jul 24, 2023
The room is quite big, but it needs to be renovated. The carpet is dirty and the stool is dirty. It's close to the train station and not noisy at night.
Original TextTranslated by Google
Response from Property: 感謝支持,祝您生活愉快
Guest User
Discount Twin Room
Stayed in May 2023
Family
4 review
4.2/5
Very Good
Posted on Jun 11, 2023
The facilities are a bit old, especially the carpets, which look a bit dirty. The biggest advantage is that it is close to the train station and across a river, so it is not that noisy.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店的點評,對於您在酒店入住期間經理,我們深表遺憾。若您下次至此,希望您能再次預訂本店。給我們一個機會致歉
Fengqingyangzhijianghu
Discount Twin Room
Stayed in Jan 2023
Business travellers
81 review
5.0/5
Outstanding
Posted on Mar 7, 2023
Very nice hotel with complete facilities, clean and hygienic, very close to Yan'an Station, convenient for travel. The service attitude is very good, it would be even better if there is breakfast. Recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店的點評,對於您在酒店入住期間經理,我們深表遺憾。若您下次至此,希望您能再次預訂本店。給我們一個機會致歉
Guest User
Business Standard Room
Stayed in Jun 2023
Family
3 review
2.0/5
Posted on Jul 16, 2023
The lights were broken, and they advertised coffee, fruit, and snacks, but there was nothing after check-in! The worst hotel I have stayed in in the past three years, completely inconsistent with the price!
Original TextTranslated by Google
Response from Property: Dear, thank you for pointing out our previous shortcomings. We will continue to work hard.
Guest User
Discount Twin Room
Stayed in Mar 2023
Solo travellers
4 review
4.5/5
Great
Posted on May 2, 2023
It's also good and cheap.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店的點評,謝謝
Guest User
Discount Twin Room
Stayed in Mar 2023
Family
27 review
5.0/5
Outstanding
Posted on Apr 7, 2023
Very characterful, clean and quiet.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店的點評,謝謝
Guest User
Guestroom (Ondol)
Stayed in May 2024
Family
15 review
2.5/5
Posted on Jun 9, 2024
Old hotel, average service
Original TextTranslated by Google
Response from Property: : Hello, distinguished guests! Thank you very much for your evaluation. We will work harder to improve the shortcomings in the future. Thank you again and welcome you to your hotel next time!
Guest User
Family Friendly Suite - Triple Occupancy
Stayed in Apr 2023
Family
3 review
5.0/5
Outstanding
Posted on Jun 1, 2023
The room is spacious and bright. We are a family of three adults. We have a big bed for each person. We rested very well. If we say that the breakfast is worth 38 yuan per person, it is too far from expectations. There are only 3 eggs left for breakfast at 8 o'clock, and the dishes are not good. Nothing, the steamed bun was too hard, I drank a bowl of porridge and a small cup of soy milk.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店的點評,對於您在酒店入住期間經理,我們深表遺憾。若您下次至此,希望您能再次預訂本店。給我們一個機會致歉
pc2012
Discount Twin Room
Stayed in Aug 2023
Business travellers
10 review
2.7/5
Posted on Nov 25, 2023
Old facilities, average hygiene, good location, convenient parking
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Huangtuqing Hotel. The hotel has been renovated in 19 years. Thank you for your supervision of our hotel's health work. We will pay attention to strengthening health management and look forward to your visit again.
Meidaiaolaliqingzhao
Discount Twin Room
Stayed in Apr 2023
Family
3 review
5.0/5
Outstanding
Posted on May 3, 2023
It's very good. I really recommend everyone to stay in 7. The parking space is a bit limited, but everything else is great. It's worth living in. The sanitation is very clean. If I go again next time, I'll stay here again!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店的點評,對於您在酒店入住期間經理,我們深表遺憾。若您下次至此,希望您能再次預訂本店。給我們一個機會致歉
Guest User
Discount Twin Room
Stayed in Apr 2023
Family
18 review
4.7/5
Amazing
Posted on May 3, 2023
The front desk is warm and the cleaning is very clean. Although you can occasionally hear the sound of external cars passing by on the street, the internal accommodation is relatively quiet. That is, the bath water was not too hot on the first day, but the water temperature was okay on the second day. The most important thing is that it is very close to Yan'an Railway Station. You can walk there in 7 or 8 minutes. From the hotel, you can see the mountain view and the train station. Generally, you can pick it up for a day trip. overall is satisfied.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店的點評