Anonymous User
October 20, 2023
Really speechless! (~_~💧) Originally, I had booked an executive room through Ctrip, but when I arrived at the hotel, I was told that it was no longer available! I had no choice but to change to a regular double room, but the air conditioner couldn't adjust the temperature. It was always 20 degrees in the room and it was freezing. I called the front desk and the waiter came and said that they could give you an extra quilt... or put the air conditioner on. After turning it off for a while, the temperature came up😅, I was really convinced... Later I told the engineering department to come and take a look, I said as soon as possible (it was almost 11 o'clock), but after waiting for more than ten minutes, no one came😓I called the front desk again (It took about a few minutes for someone to pick up the phone.) We negotiated to change rooms, and the results changed our outlook again. Now there was an executive room again😅 This is not over yet. The air conditioner in the changed room was still the same, the temperature could not be adjusted, and it was freezing... I called the front desk again and asked to change my room. It turned out to be a twin room. The temperature was slightly better, but there was a smell. They were also prepared to help me put two single beds together to make a double room. Naturally, I I couldn't accept it, so the young man said angrily that he would send me to another hotel (it was already past 11 o'clock)
The most irritating thing is that throughout the entire communication process, neither the front desk nor the room attendants apologized. The young man who finally came to deal with the matter even turned his back on me and closed the door hard when I left! I really don’t know how a hotel like this can provide training...
The first picture posted is that their air conditioner is always at 20 degrees Celsius (even though it is set to 28 degrees Celsius). The other two are just detailed pictures, which are enough to reflect the standard of this hotel.
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