Banyan Tree Yangshuo

Overall, my stay was a mixed bag. The hotel's interior is elegant, but there's no real view outside, just a messy village. The price was on the higher side, but the overall service and attention to detail didn't match the cost, leading to an average experience. **What I Liked:** 1. **Well-equipped and nicely decorated rooms.** They helped bring luggage to the room, replenished bottled water, and were quick to open the door when I forgot my key. 2. **Free feeding of peacocks and ducks** in the garden was a nice, enjoyable touch. 3. The signature beer fish and green vegetable dishes tasted good. **Areas for Improvement and Specific Issues:** 1. **Restaurant dishes didn't match the menu; feedback was ineffective.** For dinner on May 15th, I ordered bamboo rice, expecting fresh rice steamed in a bamboo tube. Instead, it was actually stir-fried glutinous rice with cured meat served in a bamboo container, which wasn't mentioned on the menu. When I reported this to the waiter, they said it had always been prepared this way, and my feedback led to no resolution. 2. **Lack of attention to detail at breakfast.** During breakfast on May 16th, the hot milk and soy milk containers had no labels. Staff only put up labels after a guest pointed it out. The fried egg station was slow, requiring a wait, and the service wasn't as thoughtful or organized as it should be. At the noodle station, no one paid attention, and the server was indifferent. 3. **Specialty dishes were poor quality and overpriced.** The prices were even higher than a typical five-star hotel. For lunch on May 16th, I ordered braised goose with taro. The dish wasn't prepared authentically; the goose had a ***** smell, dry meat, and obvious signs of being pre-roasted. The goose and taro flavors were disjointed, and the sauce wasn't absorbed, making me suspect it wasn't freshly cooked but pre-made. Despite the high price, the dish was far from what was expected. After I complained, they only offered a small complimentary fruit platter, which felt like a perfunctory gesture. 4. **Lack of professional service and overpriced activities.** The afternoon tea on May 16th was limited to only sweet pastries. When I asked about the bamboo raft pricing, the staff on duty vaguely said they didn't know, showing a lack of professionalism. After expressing my dissatisfaction, another staff member eventually provided the price, which was significantly higher than outside docks. The hiking activity in the park also incurred an additional charge. 5. **Inadequate room cleaning service.** On the morning of May 16th, I pressed the 'make up room' button twice, but no one came to clean. I eventually had to actively contact housekeeping for the room to be cleaned.

The environment is beautiful and quiet, and there are many small animals roaming freely in the hotel garden. The hotel service is meticulous; whatever you need, just message Alice, the hotel's personal assistant on WeChat, and she usually replies instantly. Calling a taxi or replenishing daily necessities is also very prompt. The restaurant food is delicious and authentic. The only drawback is that the location is a bit remote, making it inconvenient to get in and out.

Our first night was in a mountain-view room; the facilities were good, but it was too noisy at night. They moved us to a villa room the next day, which was very quiet. The service was good. We also tried the afternoon tea, which was generally nice. I'd suggest providing smaller spoons, as the larger ones felt a bit clunky and too big for coffee. It might be helpful to ask about dietary restrictions beforehand, as my friend doesn't drink milk and I don't drink coffee. The travel photography was also excellent, with no pushy sales tactics.

Bringing my kid to Yangshuo and choosing this hotel was the best decision ever! My little one loved feeding the animals and didn't want to leave. The hotel even provided a kids' toiletries kit, which was really good quality. The room was clean, the gardens were beautiful, and we had stunning views of the Li River mountains right from our window. It was a perfect family experience, though there's one small drawback: everything in the minibar is charged. At this caliber and price point, charging for minibar items really leaves a bad taste in your mouth.

The room was clean and tidy, and Joss provided excellent, responsive, and enthusiastic service. The hotel breakfast was also very good, and the outdoor environment was beautiful and pleasant, with small animals and various activities. It was a wonderful stay.

Welding that vacation vibe right here ✨ Surrounded by mountains and water, accompanied by a courtyard, The wooden light and shadows in the room, the adorable pets in the park, the scent of grass and trees in the air, All whisper: This is the place to slow down. It's a magical hotel you won't want to leave once you arrive.

For such an expensive hotel, the facilities are incredibly outdated. My partner and I requested a king-size bed, but they just pushed two twin beds together from a standard room. It was so uncomfortable sleeping with that gap in the middle, and the bed creaked every time we moved. The mattress must be at least ten years old and offered no comfort. On top of that, mosquitoes buzzed all night long. The hotel is located in a village, so unless you eat at the hotel, you have to take a taxi quite a distance to get anywhere else. The entire hotel's dining seems to be confined to one restaurant – breakfast, lunch, and even afternoon tea are all served in the same place. This design really doesn't live up to a five-star standard. A bowl of Guilin rice noodles costs 98 yuan here, while it's only 40 yuan at outside restaurants. And Banyan Tree sells river shrimp for 318 yuan! Before charging such exorbitant prices, they really need to upgrade their facilities.