Anonymous User
June 4, 2023
I came here with a friend and it was good so I visited again but I was so disappointed. Previously, I came here with an accommodation + package, but now it's just accommodation, but I booked it at a much higher price, perhaps because it's the holiday season for office workers. I visited again after traveling with my parents, and there were more than one inconvenience. Since there were no rooms available, I couldn't make a reservation for multiple nights, so I only booked for one night, but it seems to have worked out well.
In the past, I checked in directly with the host on the 7th floor and entered the room, but when I revisited about 4 months later, it had been changed to a kiosk machine on the 1st floor. When I was checking in, the number of people in my reservation was incorrect, so I called and asked, and they said it was due to an error and that it didn't matter because it was a suite, so I checked in without hesitation.
I called the front desk to pick up the caprese, but they said it could only be picked up in the evening, so I couldn't pick it up. Since it operates as an unmanned check-in, I didn't receive any notices or guidance. If it's a service with a set time slot, shouldn't they have given me guidance in advance? The service is really bad; I booked a royal suite double room and it wasn't a small price. You can go to other good hotels for the price in the mid-30s, but I was very disappointed in the service, facilities, and cleanliness. The robes were full of lint and the windows and floor were not clean. Slippers are required.
I came to the hotel and tried to use the wifi, but it didn't work, so I called at night, but the front desk didn't answer. Isn't this just an unmanned hotel? I don't think I'll ever come back, as I only liked the ocean view.
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