This hostel is the largest and best-equipped I've ever stayed in. The environment is great, and it's very clean. The common areas are quite spacious, with dining and lounge areas, an e-sports room, a pool table, and even a fish tank and cats. Overall, I found it to be very good and I'm quite satisfied.
However, there's always room for improvement. After staying for three nights, I had more time to observe. First, the shampoo and shower gel dispensers were empty. When I reported it, the response was something like they'd be refilled when the cleaning staff came in the next day. But on the second night, they were still empty and hadn't been refilled. So, for all three nights, I couldn't use the shower gel and just showered with hot water, as the other shower stalls were occupied when it was my turn.
This might seem like a minor detail, but I believe that when a traveler's needs aren't met correctly, promptly, and thoughtfully, there's always a sense of disappointment. It feels like your basic requests aren't valued, and you're left with a forgotten or unresolved issue.
Nevertheless, for a hostel, it's actually quite good overall. The positives definitely outweigh the negatives.
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