Vincci Saphir Palace & Spa

Excellent service, beautiful place. Many thanks to Ms. Haifa and Mr. (Sorry I don't remember his name, his office is just behind the reception desk). Polite and helpful restaurant staff and reception desk staff. I enjoyed staying in this hotel.

The hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great. The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...) Biggest weakness: 1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho. 2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that) 3- Booked an all inclusive and still need to pay for the gym? why?

Hotel generally very tired and outdated; understaffed across all areas and operations. Staff were very friendly, they tried their very best but, were often overwhelmed due to demand. On the beach stated it was on the beach, clever photography hid two lane dual carriageway between hotel and private beach. Sadly beach not as private as private would suggest; with walk ins off the street taking beds. On the Beach stated it as a four star accommodation, other guests stated their tour operator rated the hotel as five star. We all agreed cleanliness, faculties and service nearer a two to three star two swimming pools; one dedicated to small infants. Main pool graduated from 10cm deep to 200cm deep with shallow walk in entry, lots of access steps and ladders. However pools had significant algae growing on grout between pool tiles, pool tiles slimy underfoot and geese tide mark running round pool edge. Poll drains similarly dirty. Pool patios washed down daily, sadly some guests just disposed of cigarette buts on patio areas. Disgusting behaviours. Only two bars; one in main lobby, one in shallow pool. Pool bar often left unattended during 2 hr lunch period Entertainment consisted of staff led pool aerobics and karaoke. Music came from single speaker in pool bar, music way too loud often reaching levels greater than 105Db at 30 meters from speaker. Complained on mine and poor barman’s behalf. Entertainment staff just laughed it off. Special shout out to Rafik the pool bar man for his excellent service, the man worked very hard despite the harshest working environment I have ever encountered. The very loud music spoilt my holiday and drastically reduced my consumption at the bar (we booked all inclusive and I lost weight). Hotel rep Salem, don’t book trips through him; he is very expensive, double the price of tour operators outside the hotel and not often truthful. Don’t use ticket touts book with a tour operator in the marina. Al a carte menu non existent; no choice available, consequently no point in booking this opportunity. However, food in general quite good with great many of choices to be had; fresh fruit, salads and breads always available. Freshly BBQ food available at lunch and dinner, sadly chefs are lazy and BBQ food just cremated and same utensils used on raw and cooked food. Shame really. Inadequate maid service, we had to ask for bedding exchange after first week, requested further bedding change only to find two additional pillows; repeated request, more pillows arrived. Had to physically show bedding needed changing before request was dealt with satisfactorily, towels not changed and fresh towels often missing/not replaced. Requested room cleaning was often just overlooked or room service request on door handle turned round to do not disturb, other guests also had same experience. Requested additional lighting to support only one bedside lamp (no ceiling lights) never arrived despite repeated requests. No safe in roo

Arrived after midnight no food or drinks offered.Bar at lobby understaffed,waiting 5/10 mins to be served. Mohamad the bar man said to my wife use the pool bar when she asked for a drink even as we were sat outside his window. None of the food is covered up like in Turkey or Egypt so all the food is open to the flies. Only 1 barman at the pool bar and he has to collect empty glasses on his own so waiting time for service can be long. I had a nose bleed 2nd day and blood dripped on to my pillow. It took 7 days to change the sheet. The hotel is far from 5 star and caters mostly for the French. On the beach want to drop this hotel from it's search engine as its not for the British

Good food, good everything but Haifa is the best women around the Hotel. You can easily contact her if you want something particular to eat on Al Carte. Shes always bright and happy, i really reccomend her!

Absolutely liked everything about this hotel. From delicious dining options to cozy rooms with stunning views, everything exceeded my expectations. The cultural experience at Saphir hotel left us with many stories and great memories. The hotel facilities and room services are exceptional. The staff are also accommodating and friendly(Haifa GRR was very friendly and we had a great connection,Hamida from the cleaning was amazing and also Mourad from the văr and all the stuff from Saphir hotel was ver hospitality) What a gem of a hotel! From the efficient check-in/check-out process, each moment was delightful. Also, the hotel has a very secure and safe environment.