Guest User
December 29, 2025
Pro 1: The hotel's location was great. It's right on the beach, and the views are breathtaking.
Pro 2: The breakfast was delicious. It tasted like southern Korean cuisine. I stayed for two nights and three days, and I never got tired of it. (However, the food was 99.9% the same.)
Cons (Inconveniences): I'll elaborate on this point to help improve the hotel and provide a more comfortable stay for guests.
Con 1: The hotel's hygiene. All the robes in the closet were wrinkled. I'd say they hadn't been laundered.
Con 2: I lifted the blanket and found eight long and short hairs. It's a bit odd to think it's brand new.
Con 3: While the winter pool is free, it's filled with steam, making visibility difficult. It seems like a design flaw.
Note: This is the check-in process. (A rough summary of the conversation)
[Conversation 1] A: What is the name of the person making the reservation? B: This is XXX.
[Conversation 2] A: Could you show me your ID? B: Here it is.
[Conversation 3] A: You made a reservation for type XXX. Could you show me the reservation confirmation text? B: Here it is. (Showing the text message from the hotel.)
[Conversation 4] A: Which website did you book through? B: Trip.com.
[Conversation 5] A: Please show me the reservation details. B: Didn't I show you the text message from the hotel a little while ago?
[Conversation 6] A: I'm asking to confirm the reservation. B: Here it is.
[Conversation 7] A: For **** reasons, please present your credit card. B: Here it is.
Why are they asking for so many confirmations? I looked uncomfortable with the repeated confirmations, so the customer next to me said [Conversation 4] (I remember it was "How's it here?"). After [Conversation 5 and 6], they skipped over [Conversation 7]. If confirmation is a process, why do some people do it and others don't? Or, perhaps Trip.com customers have to double-check, while Here? customers are skipped. It was an inexplicable inconvenience.
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