Muhua Viewing and Residence

Our room is a pretty and cute room that is on the first floor and facing the garden. The room is huge with two huge beds and spacious with a couch and hanging racks with enough hangers for two. The amenities are acceptable but there is an unpleasant smell in the WC area. We like that the hotel is located at the end of the street, away and yet close to the busyness of the street. Left turn after exiting the hotel will lead to the moon pond and the very nice dessert stall 宏颜知己 is less than 3 min walk ahead.  The staff are helpful but they can improve on front desk management skill. They appear confused when we arrived in a group with different bookings for different types of rooms. The rooftop can use some lightings at night so guests can still enjoy the town especially if they arrive later and only staying for a night.   Our greatest disappointment is that we did not receive the souvenir included in our bookings. We were all tired when we arrived in the evening after 6pm and leaving next morning.. The hotel could have prepared and given out to us upon our check-in. This damaged our overall experience with the hotel.

I can't recommend Muhua Hotel in Hongcun highly enough. I had an absolutely wonderful stay. The manager and staff were so friendly, accommodating, helpful, and hospitable that it truly felt like home from the moment I arrived. Every need was met with warmth and a smile, making me feel like family rather than just a guest. With its spotless charm and such genuine care, this hotel is a true gem. Thank you to the entire team. I will definitely stay here again.