I don't usually write reviews, but this is the worst hotel I've ever stayed in!!!
1. I booked the room on New Year's Eve. When I checked in that evening, the woman at the front desk had a terrible face and was extremely rude. She was unfriendly throughout the entire check-in process, barely responding to anything I said. I told her I had lost my ID card but had my passport and asked if I could use it. She ignored me completely, busy checking in my parents' room, and only coldly said that an electronic ID card would suffice after that. ????? I've traveled to so many countries and stayed in so many hotels, and this is the worst front desk receptionist I've ever encountered!!! She was unfriendly to guests the entire time and barely responded to anything I said!!!
2. I was traveling with my parents. When I booked for them, my room type was unavailable. The woman at the front desk coldly said that the two room types were different and not on the same floor. Wouldn't a normal hotel upgrade a family to stay together??? I'm a Black Diamond member, and all the hotels I've stayed at have upgraded me; this is the first time I've seen this.
3. The third point is the worst! After checking in, I played on my phone for an hour. When I got ready to sleep, I lifted the sheets and found them covered in a dense clump of hair—it was disgusting! The hygiene was absolutely appalling! I didn't dare lie down! It was worse than a cheap hotel room. Later, I packed my things and went downstairs to ask the woman for a room change. She acted like it was none of my business, coldly telling me she couldn't change rooms. She said I'd been there for an hour, and changing rooms required approval from the manager and someone to take photos and inspect. She was implying she was blaming me for not asking sooner, causing all this trouble. What?! If the hygiene is so bad, I can change rooms whenever I want! Then she left me there for ages, not mentioning the terrible hygiene at all! Finally, she reluctantly changed my room.
3. The room I got was also terrible. The TV wires were exposed, there was still hair under the sheets, and there were unidentified stains on the sofa. But it was already past midnight, and I didn't want to change rooms. First, I didn't want to ruin my New Year's mood, and second, I figured any other room would be just as unsanitary.
This is the worst hotel I've ever stayed in. As a Ctrip Black Diamond member, I solemnly warn you not to stay at this hotel!!!
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