The hotel's location is super convenient. On the evening of June 6th, we excitedly parked our car and headed to the hotel, hoping to rest a bit before heading out to the night market for food. As soon as we entered the room, we were hit by a strong, lingering musty smell. There was a dead cockroach on the floor, and a live one scurrying around by the fridge. The bottled water, tea bags, and paper cups under the TV were all covered in dust. I called reception for help, but was told they could only use an ozone machine to deodorize, and since the hotel was fully booked, there were no other rooms available. We had to stay in the room with cockroaches running around because the receptionist said the live one had run off... Honestly, the hotel's frontline staff work very hard, but the management behind them didn't come out to apologize or deal with the situation, leaving the staff to make excuses. I will probably never stay at a hotel that disregards hygiene this much again!
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