This was one of my most disappointing hotel experiences in recent years.
Firstly, the hotel offered a great variety of activities, and the overall quality was quite good. However, during check-in, the front desk made no effort to find out which activities we might be interested in. As a result, we missed out on some activities because we hadn't made reservations.
Furthermore, upon check-in, I wasn't asked if I was interested in dining at the hotel's restaurants that evening. When I tried to make a reservation at 4 PM, I was told the restaurants were fully booked. Eventually, the manager helped me get a table at the Japanese restaurant. But the strangest thing was that when I arrived at the Japanese restaurant that evening, it was far from fully booked; at least 10 tables remained empty.
Overall, the hotel's facilities are excellent, but the service simply doesn't match up.
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