EZZI HOTEL accommodation in Yinchuan

Normally, for a hotel at this price point, I'd give a 5-star review for an uneventful stay. But this experience was honestly quite frustrating. First, the housekeeping tried to force their way into my room. I wanted to sleep in, so I had the 'Do Not Disturb' sign on and the door deadbolted. To my surprise, housekeeping knocked twice around 9 AM. I was half-asleep and didn't answer. Then, I was shocked to hear them use their card to open the door directly! If it hadn't been deadbolted, they would have walked right in! When they realized they couldn't open it, they swiped again and pushed down the handle, trying to get in. The door alarm startled me awake, and I shouted, 'Who is it?!' They replied, 'Do you want cleaning?' I said no, not right now, and they just left – seriously, the most 'relaxed and free-spirited' housekeeping service I've ever encountered. Second, the soundproofing in the room was terrible. The guest next door was on the phone all morning, and I could hear every single word clearly, even the person on the other end of the call. It was impossible to rest. After I changed rooms, I could still hear conversations from next door, indicating it wasn't just an issue with one specific room. The only thing I was satisfied with was the front desk's service attitude. They were enthusiastic and proactive, helping me switch from a king room to a twin room and apologizing for the housekeeping issue. However, their explanation was: 'The housekeepers are newly hired and haven't been fully trained yet. They don't understand the door signs.' They also mentioned that while housekeeping staff don't care about review ratings, the front desk manager faces pressure over scores and hoped I could understand their difficulties and still give a 5-star review. This explanation was confusing, but following their request for understanding, I can raise my 2-star review to a 3-star. As for a higher rating, I'll leave that to other guests to give once their staff are 'properly trained'.