5-2 1F, Naka Ward, Yokohama City, Kanagawa Prefecture, 231-0021, Japan
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Guest Reviews of Citadines Harbour Front Yokohama
9.5/10
Amazing
670 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.4
Service9.5
Cleanliness9.7
Jodence C
Studio Twin
Stayed in Apr 2025
Couples
27 review
10/10
Outstanding
Posted on May 27, 2025
location is good as it’s straight from metro station , service is good and room is comfortable
Response from Property: Thank you so much for your fantastic review of Citadines Harbour Front Yokohama! We're absolutely thrilled that you enjoyed so many aspects of your stay with us.We aim to provide an exceptional experience for all our guests, and your feedback lets us know we're achieving that goal. Thank you again for choosing Citadines Yokohama! We look forward to welcoming you back again soon.
Tedric
Studio Twin
Stayed in Mar 2025
Family
6 review
9.5/10
Amazing
Posted on Apr 30, 2025
Extremely convenient location with modern amenities. Only small downside was the combination shower and bathtub.
Response from Property: Thank you so much for your review of Citadines Harbour Front Yokohama! We aim to provide an exceptional experience for all our guests, and your feedback matters to us on achieving the goal. We look forward to welcoming you back again soon.
Hoover
Deluxe Double
Stayed in Mar 2025
Solo travellers
14 review
10/10
Outstanding
Posted on Apr 18, 2025
Enjoyed the staff and the room upgrade !! Laundry room is a nice touch and Lounge on the 7th floor is nice
Response from Property: Thank you so much for your fantastic review of Citadines Harbour Front Yokohama! We're absolutely thrilled that you enjoyed so many aspects of your stay with us.We aim to provide an exceptional experience for all our guests, and your feedback lets us know we're achieving that goal. Thank you again for choosing Citadines Yokohama! We look forward to welcoming you back again soon.
Rafiq9673
Deluxe Double
Stayed in Mar 2025
Solo travellers
8 review
10/10
Outstanding
Posted on Apr 18, 2025
Great hotel overall. Highly recommend. The location was very convenient, just beside the train station. The neighbour is clean and posh looking.
Response from Property: Thank you so much for your fantastic review of Citadines Harbour Front Yokohama! We're absolutely thrilled that you enjoyed so many aspects of your stay with us.We aim to provide an exceptional experience for all our guests, and your feedback lets us know we're achieving that goal. Thank you again for choosing Citadines Yokohama! We look forward to welcoming you back again soon.
Anthony Chew
Studio Twin
Stayed in Feb 2025
Family
3 review
9.5/10
Amazing
Posted on Mar 23, 2025
Very clean hotel with good amenities and also there's a gym. The room has a microwave oven and also you can unlock the door using their in house app.
Response from Property: Thank you so much for your fantastic review of Citadines Harbour Front Yokohama! We're absolutely thrilled that you enjoyed so many aspects of your stay with us.We aim to provide an exceptional experience for all our guests, and your feedback lets us know we're achieving that goal. Thank you again for choosing Citadines Yokohama! We look forward to welcoming you back again soon.
Jongsn
Studio Twin
Stayed in Feb 2025
Family
6 review
9.5/10
Amazing
Posted on May 8, 2025
hotel near to Chinatown and was upgraded to their suite, so make our arrival even sweeter though was for a night.
Response from Property: Thank you for choosing our hotel. We would also like to thank you again for your time and evaluation. We look forward to your continued support of Citadines Harbour Front Yokohama.
GlobeTrotter2025
Studio Twin
Stayed in Jan 2025
Solo travellers
12 review
9.0/10
Great
Posted on Mar 4, 2025
Great spot in Yokohama! Connected to train station right next door. Excellent service and great staff!
Response from Property: Thank you for choosing our hotel. We would also like to thank you again for your time and evaluation. We look forward to your continued support of Citadines Harbour Front Yokohama.
Guest User
Studio Double
Stayed in Jan 2025
Family
13 review
10/10
Outstanding
Posted on Feb 25, 2025
The staff are nice and helpful! The room is bigger than others and comfortable. If you want a quiet stay it will be the best choice! It has the microwave, big fridge inside the room. We love the stay here a lot!
Response from Property: Thank you for staying at Citadines Harbourfront Yokohama. We are also delighted to receive your feedback regarding your stay.
We will strive to provide a relaxing space for our guests. Your kind words of praise will encourage us to continue providing excellent service. All our staff look forward to welcoming you back.
Li_anna
Deluxe Double
Stayed in Dec 2024
Family
7 review
10/10
Outstanding
Posted on Apr 13, 2025
Our 4th time in Japan and 2nd time in this lovely hotel. Thank you for the upgrade to the harbour view room. From Nagano to Tokyo to Yokohama.
We are delighted to see the best customer service hotel receptionist again, Yuito. He attended to us during our 1st time here. And this time round, he assisted us again. We requested for extra blanket at late hour for my son as it’s very cold even though we on the heater. He sent it to our room with his smiley and friendly face despite the last hour.
Thank you Yuito.
U are the best staff there to us:)
We bought my husband’s birthday cake at the pastry shop just beside this hotel. They have delicious cakes and pastries. While waiting for my husband to put the cake in the room fridge, I sat outside the shop while feeding my son in his stroller with doughnut that I bought from the shop. I was told off by the guy staff not to sit there even tho there’s no one out there as it’s during winter. I told him I’m feeding my son and will only sit for like 5-7mins while waiting for my husband who went up to the hotel room before we off for our itinerary.
He went in to talk to other staffs, and came back to me that today will be exceptional just for me.
I know the shop is not directly under Citadines but
I would appreciate if the shop can place a label/sign on the table or outside the shop in English that no sitting is allowed unless dine in and not takeaway.
A little understanding and kindness goes a long way.
6/13
Response from Property: Thank you so much for choosing to stay with us again and for taking the time to share your heartfelt feedback. It means a lot to us that this was your fourth visit to Japan and your second stay at our hotel — we’re truly honored to be a part of your journey.We’re delighted to hear that you enjoyed the upgrade to the harbour view room, and we’re especially thrilled that Yuito left such a positive impression on you once again. He is indeed a valued member of our team, and we will be sure to pass along your kind words to him. It will make his day to know that his warm service and attentiveness made a difference to your family’s comfort, especially in ensuring your son had what he needed during the chilly night.Regarding your experience at the pastry shop beside our hotel, we sincerely apologize for the inconvenience and discomfort caused. While the shop is not directly managed by Citadines, we completely understand your perspective and will certainly communicate your feedback to the store management. Your suggestion to place clear signage in English is very helpful, and we hope this will lead to better communication and a more accommodating experience for all our guests, especially those with young children.Once again, thank you for your continued trust and for celebrating such a special occasion with us. We hope to welcome you and your family back soon for another memorable stay.Guest Service Manager
Liven Ong
Studio Double Harbour View
Stayed in Jan 2025
Travel with friends
1 review
10/10
Outstanding
Posted on Mar 7, 2025
Great location. The hotel is clean. Given a container to take water. Love its sustainable efforts. There is an area for guests to sit around and have drinks and chat.
Response from Property: Thank you so much for your fantastic review of Citadines Harbour Front Yokohama! We're absolutely thrilled that you enjoyed so many aspects of your stay with us.We aim to provide an exceptional experience for all our guests, and your feedback lets us know we're achieving that goal. Thank you again for choosing Citadines Yokohama! We look forward to welcoming you back again soon.