First off, let's talk about cleanliness. It was quite dusty, with dust on various surfaces, lamp shades, and even some unknown white liquid on the sofa. Overall, it looked clean at first glance, but wasn't very hygienic. Seeing large patches of dust on the lamp shade with the lights on at night was quite annoying.
Secondly, the location is excellent. It's about a 10-minute walk to Yokohama Station, and there's a subway station nearby. Mark Is is also just a 10-minute walk away.
As for service, I didn't experience much as it was mostly self-service. For check-out, you just drop the room key into a box on the 1st or 9th floor. I'd planned to have breakfast, but I never managed to wake up in time. What's worth mentioning is that the key drop-off box clearly states you can return the key between 7 AM and 11 AM, but the lady who checked me in insisted I check out by 10 AM, which was quite unreasonable.
Finally, the facilities were a letdown. Seriously, for such a large hotel, couldn't they provide better shampoo and a hairdryer? The hairdryer was incredibly bad, and so was the shampoo. I stayed at a hotel in Nagoya that was not as highly rated as this one, but it had Refa hairdryers that left my hair smooth after washing and drying. The hairdryer here felt like it was on par with Toyoko Inn's.
The view, however, was quite beautiful.
Original TextTranslation provided by AI