WenZhou RuiJin Hotel Reviews

Response from Property: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that you always enjoy your stay with us.Our team takes great pride in providing extremely helpful and friendly service, and it's truly rewarding to know that you've noticed and appreciated it. We look forward to welcoming you back every time you travel to Yongjia, Wenzhou.

Response from Property: Dear guests: Hello! Thank you for sharing your stay! The hotel is located in the new urban area of ​​Oubei, with superior geographical location and convenient transportation. It is a 30-minute drive from Wenzhou South High-speed Railway Station, a 50-minute drive from Wenzhou Longwan International Airport, and only a 10-minute drive from Wenzhou North Station (under construction). The hotel rooms are located on the 8th to 20th floors of the main building, with a room area of ​​45-87㎡. The light luxury and high-end rooms provide you with an unparalleled stay experience. The hotel is equipped with a panoramic buffet restaurant on the 23rd floor, a gym, a constant temperature swimming pool and other facilities on the 6th floor, and Starbucks coffee service on the first floor. It is your ideal leisure residence. Welcome to stay again~ I wish you and your family a happy new year, happiness and health!

Response from Property: 【入住既享歡迎水果】尊敬的貴賓：您好！當您收貨滿意的時候其實讓我們很欣喜，希望我們瑞錦大酒店是您旅途的不二之選，給您創造家外之間，歡迎常回家看看。酒店坐落於甌北城市新區，地理位置優越，交通便利，距離温州南高鐵站30分鐘車程，距離温州龍灣國際機場50分鐘車程，距温州北站（在建）僅10分鐘車程，酒店客房位於主樓的8至20層，房間面積在41-87㎡，輕奢高端的客房為您提供無與倫比的入住體驗，酒店23樓配備全景自助餐廳，6樓配備健身房、恆温泳池等設施，酒店一樓配有星巴克咖啡服務，是您理想的休閑旅居地，祝萬事順心！

Response from Property: Dear guests, thank you for staying at Wenzhou Ruijin Hotel and being satisfied with our service. Thank you very much for your support and love. We will work harder to provide you with better services and look forward to your next visit! Thanks! PS. If you are satisfied with our service, the rating should be 5 points. Thank you for your attention!

Response from Property: Dear guest: Hello! Thank you for your review. We are a little disappointed that we did not receive your 5-star review, but we will try our best. The hotel is located in Oubei City New District, with a strategic location and convenient transportation. It is a 30-minute drive from Wenzhou South High-speed Railway Station, a 50-minute drive from Wenzhou Longwan International Airport, and a 10-minute drive from Wenzhou North Railway Station (under construction). The hotel rooms are located in the main building From the 8th to the 20th floor, the room area is 41-87㎡. The light luxury and high-end rooms provide you with an unparalleled stay experience. The hotel is equipped with a panoramic buffet restaurant on the 23rd floor, a gym, a constant-temperature swimming pool and other facilities on the 6th floor. The first floor of the hotel is equipped with Starbucks coffee service is your ideal leisure place. Welcome to stay again~ I wish you and your family happiness and health!

Response from Property: [Wenzhou Ruijin Hotel] won the Ctrip 2024 Zhejiang Region Popular Hotel Gold Award! Dear distinguished guest: Hello! Seeing your detailed and enthusiastic praise, our entire team is excited! Thank you very much for your strong recommendation of the hotel! It is our most basic pursuit and the result of the joint efforts of all room colleagues to make you feel that the room is clean, atmospheric and classy. The front desk lady can provide you with thoughtful and thoughtful service, help plan value-for-money seafood dinner activities, and add a wonderful experience to your journey. We are also proud of her. Knowing that you like the Starbucks coffee, plush toys, fruits and warm white fungus soup we prepared makes us feel that all our efforts have received the best response. There are also hotel toiletries that can win your favor, and even make you want to prepare the same ones at home, which is a high recognition of our product selection.

Response from Property: [Wenzhou Ruijin Hotel] won the Ctrip 2024 Zhejiang Region Popular Hotel Gold Award! Dear guests, hello! Thank you for your detailed and thoughtful review! We are glad to know that you are satisfied with the front desk service, breakfast quality and room details (such as welcome amenities and departure gifts). These are all manifestations of our service philosophy of "guests first, service first". Regarding the surrounding environment, we deeply apologize. The night construction has indeed affected your rest. In the future, we will take the initiative to arrange quieter rooms for guests and provide earplugs and other sleeping aids to try our best to reduce interference. Your feedback is very important to us. We look forward to creating a more perfect stay experience for you when you choose us again. We wish you a smooth journey and a happy life!

Response from Property: 【温州瑞錦大酒店】喜獲攜程2024年度浙江大區受歡迎酒店金獎！ 尊敬的貴賓：您好！非常感謝您對酒店自助餐和房間的認可，讓我們倍感榮幸與欣慰，酒店旨在為客人創造便捷與舒適的居住環境，能契合您的心意，實在令人開心。關於您提到的因自助餐預約事情，批評部門內部銜接出力問題，我們深感遺憾，也虛心接受您的建議，同時責令相關部門制定對策馬上整改，優化內部流程，對每個環節進行梳理，同時後續也會密切關注此類問題，確保內部訊息銜接通暢，為您創造良好用餐體驗，

Response from Property: [Wenzhou Ruijin Hotel] won the Ctrip 2024 Zhejiang Region Popular Hotel Gold Award! Dear guests: Hello! We are very happy to know that you had such a pleasant experience during your stay. Your recognition is a great encouragement to us! Regarding the location issue you mentioned, although our hotel is located in Yongjia, the surrounding environment is quiet and far away from the hustle and bustle of the city. We hope to bring you a unique tranquility and relaxation. Of course, we also understand that the location may be a little inconvenient for some guests. In the future, we will continue to optimize our services and strive to provide you with a more convenient experience! We look forward to seeing you again, whether you are traveling to Wenzhou or on a business trip, we will serve you wholeheartedly! I wish you a happy life and look forward to meeting you again!

Response from Property: [Wenzhou Ruijin Hotel] won the Ctrip 2024 Zhejiang Region Popular Hotel Gold Award! Dear distinguished guest: Hello! After reading your evaluation, we are full of emotion and joy. Thank you very much for your high appreciation of our hotel in all aspects! The free parking and charging pile facilities can get your "above five stars" evaluation, which is a great affirmation of our investment in hardware facilities. We have always hoped to provide guests with convenient and complete supporting facilities so that everyone can travel without worries. The room is simple, atmospheric, new and odorless, behind which is our dedication to decoration material selection and ventilation treatment. The hotel robot delivering things to the room is also our attempt to enhance the convenience of guests. It seems that it has successfully left a good impression on you. Telephone follow-up after leaving the hotel is an important part of our attention to guest feedback and continuous improvement. It means a lot to us to be able to communicate with you further and listen to your ideas in this way.

Response from Property: [Wenzhou Ruijin Hotel] won the Ctrip 2024 Zhejiang Region Popular Hotel Gold Award! Dear distinguished guest: Hello! I am glad that you like the Xiaodu voice control system equipped in the hotel, which is designed to bring guests a convenient and intelligent living experience; the dry and wet separation design is also to allow guests to have a more comfortable living space. In terms of hygiene, we always adhere to high standards and strict requirements to ensure that every guest can stay in a clean and tidy room. Your affirmation is the greatest encouragement for our cleaning team. We are sincerely happy to hear that you praise the spacious room and the high quality of toiletries. The Western restaurant on the 23rd floor not only has a beautiful environment, but also a rich, diverse and delicious breakfast. Quickly add dishes to ensure that every guest can taste fresh food at any time.

Response from Property: [Wenzhou Ruijin Hotel] won the Ctrip 2024 Zhejiang Region Popular Hotel Gold Award! Dear distinguished guest: Hello! We express our sincerest apologies to you for this unpleasant dining experience with great guilt. We will conduct a serious and in-depth investigation into the problem of being treated differently in the buffet lunch you reported. If it is verified that there are indeed some staff members who have failed to correctly implement the unified service standards, it violates the principle of fair and just treatment of every customer that our hotel has always adhered to. Whether it is a guest staying in the hotel or a group purchase individual, they should enjoy the same high-quality service and treatment in our hotel. Such a problem is a mistake in our management and service. We will also take corrective measures immediately: first, conduct comprehensive training for all restaurant staff, strengthen service awareness and the concept of fair hospitality, and ensure that similar incidents do not occur again; second, re-sort out the buffet service process and standards, strictly supervise and implement them, and ensure that every guest can enjoy consistent high-quality service.

Response from Property: [Wenzhou Ruijin Hotel] won the Ctrip 2024 Zhejiang Region Popular Hotel Gold Award! Dear distinguished guest: Hello! We are very glad that you are very satisfied with the hotel facilities. The lobby is spacious and bright, the room is large and clean, and the shower and toilet are divided into partitions. These are all carefully designed to improve the comfort of guests. The family room allows you and your family to live in a large and comfortable place, which is exactly what we expect to achieve. The unique dining experience of the top-floor buffet restaurant has also been recognized by you, which makes us feel very relieved. The self-service laundry service can bring convenience to your journey, and we are also sincerely happy to see that it brings you a good mood. However, we deeply apologize for the problem you mentioned that there are not enough washing machines and dryers, which causes guests to wait in line. Your feedback is very important to us. We have included the addition of laundry equipment in our work plan and will arrange for the purchase and installation as soon as possible to reduce the waiting time of guests and improve the quality of service.

Response from Property: 【温州瑞錦大酒店】喜獲攜程2024年度浙江大區受歡迎酒店金獎！ 尊敬的貴賓：您好！非常感謝您選擇下榻本酒店並分享您的入住體驗，您的反饋對我們至關重要，它是我們不斷提升服務品質的關鍵依據。對於您提到送水果和點心是靠贈送博取好感這一點，我們想稍作説明：贈送水果和點心並非是為了單純地獲取客人的好感，而是我們酒店一直以來秉持的待客之道，是希望在客人旅途勞頓之後，能通過這些小小的心意傳遞一份温暖與關懷，這衹是我們眾多服務細節中的一部分，旨在讓客人從踏入酒店的那一刻起，就能感受到家一般的温馨。關於敲鑼打鼓和排隊迎賓環節，這是我們酒店新年期間的傳統，也是我們對每一位客人到來的隆重歡迎儀式，我們深知不同客人有不同的喜好和感受，可能這種方式沒有契合您的心理，但請相信這絕不是嘩眾取寵，而是我們真誠歡迎客人的一種表達方式。同時，非常感激您對房間設施和衞生保潔的認可，這是我們全體員工共同努力的成果，我們會繼續保持並不斷優化各方面的服務，希望未來您再次選擇我們酒店時，能夠親身感受到我們的改變與進步，重新認識我們對高品質服務的執着追求。