Guest User
May 6, 2024
1. Nice environment and facilities
2. Far from the city center, the surrounding area is desolate.
3. The hotel management is chaotic and does not match the Pullman brand at all:
1. The waiter knocked on the door at 7 o'clock on the first morning of the two days of stay, waking up the whole family. After opening the door, the waiter said that he knocked the wrong way, but did not express any apology
2. After taking a nap, the hotel called again half an hour later to wake me up, and asked if I had checked out and was in the room. The caller was asked to reply what was wrong with the hotel management. The guests who were resting normally were disturbed one after another, and there was no feedback until check-out
3. After check-out, the order was contacted by phone to inform that the room fee was not charged because of the mistake in the order, and asked to add WeChat to send a QR code to pay the room fee
4. Since WeChat was added, I complained about the situation described above. This time I received an apology call and asked to provide an address to send a mascot to the child. Considering that the child cried for a long time after being woken up that morning, I agreed
5. The most amazing thing is that I received a doll the next day after I got home. The hotel actually sent it by SF Express to pay on delivery! ! ! I'm afraid this palm-sized doll is not worth the 18 yuan postage! ! !
4. The quality of the facilities in the parent-child room is not up to standard: When I checked into the room, I found that one of the brackets of the small tent was broken, and asked the staff to remove it as soon as possible, otherwise it might fall and hit the child.
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