This was my first time staying at a hot spring ryokan, and I wasn't quite sure what to expect.
Upon arrival, we were offered welcome tea and snacks, and they even helped us take our luggage to the room. Our stay included dinner and breakfast, and the meals were incredibly rich and delicious. The main course for dinner was Wagyu shabu-shabu. If you don't eat beef, you can inform them in advance. If you wait until the day of, there might be an additional charge.
The room was huge, split over two floors. The bedroom was on the second floor, while the first floor mainly consisted of the living room and a private hot spring area. The private hot spring even had both indoor and outdoor sections, which was a fantastic experience.
Since I don't speak Japanese and only a little English, they were very patient in translating everything during our interactions (check-in, meal explanations, etc.).
When checking out, they escorted us to our car. During check-in, they also asked if we'd like a ride to Yufuin Station upon check-out, but since we had a private car, we didn't use that service, so I'm not sure if there's a charge for it.
Overall, it was a wonderful experience.
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