Scandinavia Resort

This is a classic case of a nice-looking property with poor service that completely ruins the experience. Not recommended. I spent 3 nights here, and the stay was far from what you’d expect from a resort. I arrived late at night and couldn’t find any parking. The next morning (Day 1), I informed reception that my room door wasn’t locking and also requested housekeeping. Despite following up three times, nothing was done by 4 PM. I gave up. Day 2 – still no resolution. After repeated reminders, housekeeping finally showed up at 4:30 PM. The door issue remained unresolved. I had to go to the reception multiple times, which was awful—especially since I was with my 10-year-old child, who also felt uncomfortable with the overall situation. I spoke to the manager, who was unapologetic and claimed her housekeeping team is the best. Reception staff were polite, but nothing actually got done. I was told the hotel was full, which may explain delays, but that doesn’t justify ignoring basic services like cleanliness and room security. I spent two days with an unlocked door, constantly worried about my belongings. Update: After all the back and forth, the manager finally offered a room change. I was given a new key—but the new room wouldn’t open. I tried twice, even with the reception staff, but the door stayed shut. At this point, I don’t want to be bothered anymore. I just want peace of mind and am eagerly waiting to check out. I know it may not matter much to others, but for me, this has been extremely frustrating. I will not visit again—and I absolutely do not recommend this place.

Hotel Next to parks attractions It was great. Best location next to the parks in Zator. Great value for money. Staff very nice and helpful.

The accommodation was fine, I really appreciate the transfer from the accommodation directly to Energylandia - 15 minutes before the open and 15 minutes before it closes back. The only thing we were not satisfied with was the wellness. At the time that was only for guests, there were strangers who had a party there. We had to ask the staff twice before they started solving it.

Room and Service The accommodation we were hosted was a single room with bathroom. It was clean, nice furnitured and comfortable. I had a problem with the safe. The caretaker came to fix it right after I had told the reception. After that I hadn’t have any problems with that. The reception by the way was always on duty, very kindly and helpfully. Things to do at the resort We lent electric bikes and drove with them. It was much fun for the kids and for us as adults as well. The guy who worked there was named Nikita. A very friendly and courteous young man. He made a good job. The pool area has a bar and you can relaxe there in a nice vicinity. The Spa is equipped with a Sauna and two Jacuzzis. It is a nice place to calm down. Breakfast The breakfast was perfekt. They had everything. Eggs, different kinds of bread, different kinds of coffee and so on. There is nothing to ad. There is just one point we recognised. The shuttle to the Energylandia went in the morning and got the people back in the evening, when the park was going to get closed. This is to long. In my opinion, it would have been better to get another lift in the afternoon. 16:00 would be a good time I think. I the end, we were very happy with our decision to book a room in the Scandinavia Resort and would like to come there again.

When we arrived at the property we had not eaten and it was late. The restaurant was closng at 10 pm and the vending machine wasn’t working. The area is just the resort was on its own area with no shops close by. There was only one restaurant and it had a limited menu that was the same for lunch and dinner. We didn’t think we would have a problem but we did. We wanted a taxi the following notbing but the taxi did not turn up. We decided to hire a car which was 9 miles away - get a car if you want to see thing.