Shenshigaoyuantingluola
September 28, 2024
The room is really small, less than 28 square meters. We booked a terrace room, but the terrace is not covered, and it is separated from the next room by glass, which is not very comfortable. The worst thing is that there is a problem with the water supply of the sink in our room, and it cannot be used normally. Even the bathroom cannot be used normally. There is a problem with the water supply and the water cannot go down. I did not wash all night. I took my child to the front desk to add a bed in another room, but the rooms are the same size, and it is difficult to spread out a box. The extra bed is actually in the aisle. Unfortunately, the child fell in the morning. I quickly contacted Ctrip overnight to help check out early. Although there are some twists and turns, I can understand it. The customer service is also trying its best to negotiate. Thank you very much for the platform. When checking out, the extra bed fee paid on the same day was also refunded, but the hotel did not have cash, and it must be refunded to the Russian local card. In the end, I could only ask the driver to help fill in the information and refund it to his account. The hotel accepts cash but cannot refund cash. It is very uncomfortable. Finally, I want to say a few advantages of the hotel. The sound insulation is good and the location is also acceptable. I hope to improve the quality
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