The room was terrible. The bed was hard, and the first picture shows the screen window, which was covered in dust. It looked like it hadn't been cleaned in years. The second picture shows the pillowcase, which was very yellow. There were also cigarette burns and other dirty spots in various corners. The refrigerator was also dirty. Now, let's talk about the hotel's attitude. I asked if they had a softer bed to replace it, and they said no, which was fine. My second question was about how to screen mirror my phone in the hotel. They ignored me until I asked if I could get a refund. Then they came out and said it was too late (half an hour had passed). But there was no sign saying it was too late for a refund. They said it was basic common sense, acting like I'd never stayed in a hotel before—very arrogant. They still hadn't answered my question about screen mirroring. I asked them three times, and the last time they just read my message and didn't reply. I applied for a refund through the platform, but they refused. I had no choice but to leave this long, negative review.
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