Country Garden Phoenix Hotel
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Zhangjiajie

Country Garden Phoenix Hotel

No. 5 of Top Premium Hotels in Zhangjiajie
NO.1 Bigui Garden Banping village, Shati township, Yongding District, Zhangjiajie, Hunan 427000, China
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Hotel architecture combines eastern and western culture essence, the  Show More
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hotel overview picture
Last booked 5 hrs ago
4.6/5Great·Cleanliness: 4.6
Large rooms92% Recommended
All 1,666 Reviews
Amenities
Outdoor Swimming PoolFreeMassage RoomFitness RoomPrivate ParkingFreeCar Charging FacilitiesAirport Pick-up ServiceLibraryBilliards RoomTable Tennis Room2 Restaurants
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Surroundings
Airport: Zhangjiajie Hehua Airport
(22.1km)
Train: Zhangjiajie West Station
(12.8km)
Train: Zhangjiajie Railway Station
(21.7km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Presidential Suite
6

Presidential Suite

620m² | Floor: 10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Deluxe Room (2 beds) (Terrace)
5

Deluxe Room (2 beds) (Terrace)

2 Double bed
40-50m² | Floor: 1-13
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
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Family Friendly Room
6

Family Friendly Room

1 Double bed and 1 Queen bed
55-65m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Comfy Family Room
4

Comfy Family Room

3 Single bed
55-60m² | Floor: 2-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Guestroom - 3-Bedroom, Courtyard-View
6

Guestroom - 3-Bedroom, Courtyard-View

170-235m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
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Royal Suite
5

Royal Suite

150m² | Floor: 9-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Forest Suite - with View
5

Forest Suite - with View

1 Queen bed
70-90m² | Floor: 2-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Family Suite
5

Family Suite

2 Double bed and 1 King bed
80-100m² | Floor: 3-7
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Forest Suite - with View (2 beds)
5

Forest Suite - with View (2 beds)

1 Double bed and 1 King bed
70-90m² | Floor: 3-7
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Parent-child Room
5

Parent-child Room

2 Double bed
55m² | Floor: 4-9
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Villa - 2-Bedroom
5

Villa - 2-Bedroom

4 Single bed
120-200m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
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Deluxe Room (Double bed) (Terrace)
5

Deluxe Room (Double bed) (Terrace)

1 King bed
40-50m² | Floor: 1-13
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Superior Room (2 beds)
5

Superior Room (2 beds)

2 Double bed
40-50m² | Floor: 2-6
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Forest Room - with View (Double bed) (Balcony)
5

Forest Room - with View (Double bed) (Balcony)

1 King bed
55-65m² | Floor: 1-13
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Phoenix Room - 3-Bedroom

Phoenix Room - 3-Bedroom

1 Double bed and 4 Single bed
246m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Superior Room (2 beds)

Superior Room (2 beds)

2 Single bed
50m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Guestroom - 3-Bedroom

Guestroom - 3-Bedroom

1 Double bed and 4 Single bed
205m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Guestroom - 2-Bedroom

Guestroom - 2-Bedroom

4 Single bed
233m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Elegant Room

Elegant Room

2 Single bed
50m² | Floor: 2-13
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Executive Suite

Executive Suite

1 King bed
73-110m² | Floor: 2-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Guestroom (2 beds) (Balcony)

Guestroom (2 beds) (Balcony)

1 Double bed and 1 King bed
70m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Deluxe Panoramic Suite

Deluxe Panoramic Suite

1 King bed
73m² | Floor: 2-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Deluxe Single Room

Deluxe Single Room

1 King bed
55m² | Floor: 2——6
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Deluxe Room

Deluxe Room

2 Double bed
55m² | Floor: 2——6
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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European-Style Superior Suite

European-Style Superior Suite

1 Queen bed
90m² | Floor: 2-9
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Tea Bag
Room Details
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Guest Reviews(1666)

4.6/5
Great
Verified Reviews
  • Cleanliness4.6
  • Amenities4.6
  • Location4.6
  • Service4.6
Franscios Michael
July 20, 2023
Our flight was cancelled and only rescheduled a day later, we decided to stay at this hotel for its luxury amenities and facade. We were very wrong to book a room at this hotel. This hotel looks luxurious but it is far from it. The hotel is falling apart and many of the advertised amenities do not work or are suspended. We specifically booked a room at this hotel to spend the day at the pool only finding out the next day that the pool opens at 2pm and we are supposed to check out at 3pm. Also the room and bathroom fixtures are breaking off and the hot water wasn't working when I wanted to take a shower at 10am. Also the inside of the hotel was blistering hot as they do not turn on the air-conditioning in the hotel lobby, restaurant or corridors. The room air conditioning was also atrocious we put the room temperature on the coldest but it didn't really work. The breakfast was also very low budget as the selection was very limited for western pallets. The view and location of this hotel looks amazing but do not be deceived by the facade as this hotel is terrible. DO NOT STAY HERE. This hotel is going out of business and you will only waste your money.
Yoka
December 6, 2023
Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything. If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.
Billy Bat
January 30, 2023
It's a very large and nice hotel. The rooms are large and spacious, though the staff don't speak much English, they were very helpful nonetheless. It's close the national forest park, and not too far away from the station. Breakfast is nothing special, if given the option, I'd prefer not to eat.
Guest User
January 1, 2024
Amazing! Healthy breakfast! Nice view!
Guest User
September 6, 2022
Booked this hotel because they showcase a big swimming pool. I asked for a room near the pool. But after I checked in, got my swimming clothes on, and went to the pool, they told me it's closed for maintenance. In the summer?? Room was nice, but the convenience shop was closed, and the only restaurant was dowwright depressing. Drove back into town for dinner. Speaking of, it's hard to get a Didi/taxi back into town. I feel bad for the staff, they are trying their best, but the management needs to step up.
Guest User
June 29, 2023
CLEAN, FRIENDLY, SERVICE GOOD.
Flying Traveler
August 19, 2022
Although this has a 5-star rating I don’t think it can be called one now. When it first opened I believe so but wear and tear have helped this hotel drop a few ratings. It is an extremely large hotel with a swimming pool, gym and 3-4 wings. I stayed in ‘A’ wing. Check-in was swift and easy. XiaKeren was helpful with any questions I had. My room was ok with a balcony. There was some mould and the furniture is a bit outdated. Breakfast I didn’t enjoy, substandard and it felt like a Mess Hall with everyone rushing and pushing for food…I went a lot different times of the morning over 2 days.
Linda Ida
July 26, 2021
Great and super friendly service!!! 李姿 took care of us so well, we felt very welcome. She helped us with everything and she realy made us feel special.
Seyed ebrahim
August 13, 2023
Is ok for stay

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from every country/region are accepted

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
For all room types, cots and extra beds cannot be added.

Breakfast
TypeWestern, Chinese
StyleSet menu
Opening hours[Mon - Sun] 06:30-10:00 Open
HeightFee
Children under 1.2m in height
Free
Children between 1.2–1.5m in height
CNY 45.00 (approx. £4.94) per person
Children over 1.5m in height
CNY 88.00 (approx. £9.65) per person
Adult
CNY 88.00 (approx. £9.65) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 2015
  • Renovated: 2019
  • Number of Rooms: 1026
Hotel architecture combines eastern and western culture essence, the  

lobby with European construction style, circular dome hand-painted wallPainted the Sistine arcade, luxurious and elegant, noble style,  highlight the noble qualities of the five-star

Services & Amenities

Outdoor Swimming Pool
Fitness Room
2 Restaurants
Meeting Room
Multi-Function Room
2 Restaurants
布蓝卡西餐厅
Style: A la carte, Buffet
Cuisine: Chinese, Barbecue, Sichuan Cuisine, Steakhouse, Sushi
Open for: Breakfast, Afternoon tea, Dinner
Ambience: Modern, Romantic
Dining options: Available for reservation, Outdoor tables
Business hours: [Mon - Sun] 07:00-21:00
凤凰轩中餐厅
Style: A la carte
Cuisine: Cantonese, Chinese
Open for: Lunch, Dinner
Ambience: Family, Modern, Romantic
Dining options: Available for reservation
Business hours: [Mon - Sun] 11:30-20:00
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Frequently Asked Questions

How much does it cost to stay at Country Garden Phoenix Hotel?

Prices at Country Garden Phoenix Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Country Garden Phoenix Hotel?

The closest airport is Zhangjiajie Hehua Airport. It is 22.14km from the hotel and approximately a 29minutes journey by taxi.

What are the check-in and check-out times at Country Garden Phoenix Hotel?

The check-in time is after 14:00 and the check-out time is before 12:00.

Does Country Garden Phoenix Hotel provide airport transfer services?

Yes, Country Garden Phoenix Hotel provides airport transfer services.

What amenities and services does Country Garden Phoenix Hotel have?

Country Garden Phoenix Hotel has the following amenities and services: Outdoor Swimming Pool, Hiking, Massage Room.

Does Country Garden Phoenix Hotel have a swimming pool?

Yes, Country Garden Phoenix Hotel has a pool. Pool type: Outdoor Swimming Pool.

Does Country Garden Phoenix Hotel have fitness amenities?

Yes, Country Garden Phoenix Hotel has fitness amenities.

Does Country Garden Phoenix Hotel provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Country Garden Phoenix Hotel have non-smoking rooms?

Yes, Country Garden Phoenix Hotel has non-smoking rooms. Please view the hotel listing for details.

Does Country Garden Phoenix Hotel provide breakfast?

Yes, Country Garden Phoenix Hotel provides breakfast.

About This Property

Nearest AirportZhangjiajie Hehua Airport
Distance to Airport22.14KM
Nearest Train StationZhangjiajie West Station
Distance to Train Station12.81KM
Average Price FromGBP212
Hotel Star Rating5