Xiangxi Story Inn (Zhangjiajie National Forest Park) Reviews
Xiangxi Story Inn (Zhangjiajie National Forest Park)
Beside the Entrance of Tianzishan Ticket Station, Forest Park Scenic Area, Tianzishan Town, Wulingyuan District, Zhangjiajie, Hunan, 427000, ChinaView hotel details
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Guest Reviews of Xiangxi Story Inn (Zhangjiajie National Forest Park)
9.4/10
Outstanding
71 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.6
Cleanliness9.5
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All reviews(71)
Positive reviews(70)
Reviews with photos/video(23)
Awesome rooms(17)
Great location(17)
Delicious breakfast(12)
Awesome stay(9)
Convenient location(8)
Offers pick-up/drop-offs(7)
Great value for money(4)
Friendly staff(4)
Negative reviews(1)
Guest User
Discount Twin Room
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 30, 2025
We had a great stay. Good room. Laundry was done. The owner was very friendly and offered us a good deal for the park! The location is great, really close to north gate. Which is not a busy location, so no long queues. He also helped with the taxi.
Response from Property: I'm glad to be of service to you. We are conveniently located near the scenic area and offer many services
世界一周特典航空券
Discount Twin Room
Stayed in May 2025
Solo traveller
8 review
10/10
Outstanding
Posted on Jun 8, 2025
The owner was very kind to a Japanese traveller. They are very kind and make your trip a good one. I highly recommend them.
Response from Property: Welcome to stay at Xiangxi Story again. We operate with integrity and provide warm service to every guest.
Gungunjiadeyinxiaoqiu
Discount Twin Room
Stayed in Apr 2025
Couple
22 review
8.0/10
Very good
Posted on May 4, 2025
The guesthouse is just a five-minute walk from the North Gate of the scenic area. The owner can help arrange sunrise viewings, and a generous breakfast is provided upon your return.
Original textTranslated by Google
Response from Property: The North Gate is the only ticket station that allows you to enter the scenic area to watch the sunrise and sunset. We can arrange the itinerary and plan the route.
Guest User
Guestroom - With View (2 Beds) (Balcony)
Stayed in Mar 2025
Family
9 review
10/10
Outstanding
Posted on May 2, 2025
The owner has several properties, and we were assigned to the most secluded wooden building, which came with a balcony and a king-sized bed. However, the soundproofing in the wooden building was poor. I was disturbed late at night by noise from the adjacent room and could only go back to sleep after the owner intervened to resolve the issue.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for choosing our hotel and taking the time to leave us your feedback. We take the poor soundproofing you mentioned very seriously and are deeply sorry for the impact it has had on your stay. We have forwarded your feedback to the relevant department and are immediately investigating and remediating the issue. We will inspect each room with soundproofing issues and implement appropriate soundproofing measures, such as reinforcing wall insulation and replacing soundproof windows. This ensures that every guest enjoys a quiet and comfortable resting environment during their stay. We are also strengthening routine maintenance and inspections of guest rooms to ensure that all facilities and equipment are functioning properly and in good condition. We understand that a quality accommodation experience is crucial to our guests, and we will continue to improve our service quality to meet your needs. Once again, we sincerely apologize for any inconvenience this may cause.
Guest User
Hejia Joyful Family Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 16, 2025
The room had a lot of character. The family room I stayed in even came with a balcony. The biggest plus was definitely the host; he was incredibly reliable. He was friendly, easy to chat with, and always ready to help resolve any issues we encountered during our trip.
Original textTranslated by Google
Response from Property: Dear Xiangxi Story family, hello! Thank you for your encouragement in your busy schedule. Our store is located at the Tianzi Mountain Ticket Station of Zhangjiajie Forest Park. After placing an order, please contact the housekeeper in advance. We will arrange a car to pick you up in the city, high-speed rail, and airport. We can also handle luggage check-in. When you are tired, you can be picked up at the ticket station for free. We also plan your travel route for free. When the weather is good, you can also watch the sunrise.
Guest User
Discount Twin Room
Stayed in Jun 2025
Family
10 review
10/10
Outstanding
Posted on Aug 1, 2025
Initially, I hadn't noticed that the accommodation was located at the North Gate, but what seemed like a booking mistake turned out to be a happy surprise! There were absolutely no queues at the North Gate. We didn't have to wait for the cable car or the Bailong Elevator at any point during our entire visit. The owner was incredibly kind and helpful; she even took out a Zhangjiajie map and personally walked us through the best sightseeing routes. I highly recommend this place, especially if you're traveling by car. After our trip to Zhangjiajie National Forest Park, on our way back, we passed a lovely little stream right outside. The kids had a fantastic time playing in the cool, refreshing water. The only minor downside is its slightly remote location, but apart from that, it's flawless.
Original textTranslated by Google
Response from Property: Thank you very much for choosing our Xiangxi Story for your trip to Zhangjiajie. We would like to share our experience with you. We have our own kitchen and cook authentic farm-style dishes. It is close to the entrance of the scenic area, which saves time, effort and money when visiting the forest park. You are welcome to visit Zhangjiajie again and visit Xiangxi Story.
Guest User
Discount Twin Room
Stayed in Jun 2025
Solo traveller
8 review
10/10
Outstanding
Posted on Jul 31, 2025
Best place I’ve stayed in China so far !
The host were super kind and helped me every time I need it despite we don’t speak the same language.
It’s the best accommodation to avoid the crowds. It’s a little bit far to get here but it will be 100% worth it because you’ll do the Zhangjiajie National Park route the other way around and you’ll be almost alone during the major part of time. They even have breakfast!
You’ll never regret of choosing this place. Thank you for all and if one day I’ll return to Zhangjiajie, I’ll return here again !!
Response from Property: Dear Xiangxi Family Hello, thank you for your busy schedule to give us encouragement, our shop is a famous ethnic style as the theme of the Inn, located in Zhangjiajie Forest Park Tianzishan ticket station, after the order to contact the housekeeper in advance, will also arrange for the car to high-speed rail in the urban area, the airport these places to pick up the station, oh, you can check your luggage, you can go to the ticket station free of charge when you are tired. Free planning of travel routes, when the weather is good, you can also see the sunrise, very beautiful, welcome to stay in Xiangxi Story!
Guest User
Hejia Joyful Family Room
Stayed in Jan 2026
Family
6 review
9.0/10
Great
Posted on Feb 23, 2026
Near the North Gate, overall pretty good.
Original textTranslated by Google
Response from Property: 感謝您的支持鼓勵,我們會做的更好
Guest User
Sunshine Selected Room (2 Beds)
Stayed in Apr 2025
Travelling with friends
5 review
10/10
Outstanding
Posted on May 14, 2025
The guesthouse is conveniently located very close to the Tianzishan ticket office. Although the decor is a bit dated, it was generally clean. Complimentary breakfast is provided, and we also had dinner at the guesthouse – their mountain chicken dish was absolutely delicious. The owner was incredibly helpful, assisting us with booking discounted tickets for the Sky Garden electric shuttle and even offering luggage transfer services.
Original textTranslated by Google
Response from Property: Simple words can reveal true feelings, and great distances can convey sincere blessings. Thank you for choosing us, and your satisfaction is our greatest encouragement! We look forward to welcoming you back!
Guest User
Balcony Panoramic Queen Room
Stayed in Sep 2025
Couple
2 review
9.5/10
Amazing
Posted on Nov 3, 2025
Very friendly people. Nice play to stay at Tanzi.
Response from Property: Thank you very much for your trust and support. We will serve every customer well and provide all necessary assistance
Guest User
Balcony Panoramic Queen Room
Stayed in Jul 2025
Family
23 review
10/10
Outstanding
Posted on Aug 16, 2025
My children loved staying here, and the room was clean.
Original textTranslated by Google
Response from Property: Dear Xiangxi Story family, hello! Thank you for your encouragement in your busy schedule. Our store is located at the Tianzi Mountain Ticket Station of Zhangjiajie Forest Park. After placing an order, please contact the housekeeper in advance. We will arrange a car to pick you up in the city, high-speed rail, and airport. We can also handle luggage check-in. When you are tired, you can be picked up at the ticket station for free. We also plan your travel route for free. When the weather is good, you can also watch the beautiful sunrise.
Guest User
Sunshine Selected Room (2 Beds)
Stayed in Jul 2025
Family
12 review
10/10
Outstanding
Posted on Aug 7, 2025
Clean and tidy, pretty good overall!
Original textTranslated by Google
Response from Property: Thank you for your evaluation. We have been providing good service to ensure that guests have a good experience in Zhangjiajie and plan routes that suit them.
Guest User
Discount Twin Room
Stayed in Sep 2023
Couple
2 review
10/10
Outstanding
Posted on Nov 1, 2023
Very good hotel. Staff is amazing! They helped us a lot to get to the hotel from train station. Just text them on wechat.
Response from Property: Thank you very much for your understanding of us. We are happy to serve you and welcome more international friends to Zhangjiajie to stay in Xiangxi
(•_•)
Balcony Panoramic Queen Room
Stayed in Mar 2024
Solo traveller
13 review
9.0/10
Great
Posted on Apr 22, 2024
The male boss provided excellent service. He recommended me the places to visit inside Zhangjiajie National Park given my arrival timing and also the following day. Since I was travelling solo, he provided some safety tips inside the Park and offered to make my next day's breakfast outside the breakfast time if I needed to sleep in. He would come have a small chat with me whenever I was dining alone there too. Besides the service, the location is excellent. It's just about 5min walk to Zhangjiajie National Park's North Entrance. The greatest perk of staying at the mountain top was that I largely avoided the crowd as I was in the opposite direction mostly. Within walking distance are a few restaurants, a foot bath and massage and a supermarket which was really convenient. The room I stayed in was clean except the balcony which had bugs but was understandable since it is in the mountains. The only downside for me was that there was no soundproofing at all so the occasional noise at night and the start of activity in the early morning made it hard for a light sleeper like me.
Response from Property: Thank you for your evaluation, we will continue to improve and do better
Guest User
Discount Twin Room
Stayed in Apr 2024
Family
1 review
10/10
Outstanding
Posted on May 2, 2024
Great service, and conveniently located near the North Gate.
Original textTranslated by Google
Response from Property: 感謝您對本店的高度評價,我們對每個到店的家人,根據他們的時間,體力,規劃適合他們的遊玩線路,讓客人玩的開心,住的舒心……期待您的再次光臨!