Ruiyuan Hotel (Zhangjiajie West High-speed Railway Station) Reviews

There was dust everywhere, and everything felt dirty. They gave us small amount of toilet paper. They made a mistake and made us pay again for the room, which made me pay « international card fees », then they gave us a refund but in cash since it didn’t work for Alipay. But they didn’t refund the fees I had to pay.

The hotel room is comfortable and the services are nice. The lady helped us to book various tickets for Zhangjiajie area at a discounted price. They also picked us from the railway station to the hotel, and vice-versa on the way back as well.

I want to emphasize how nice and welcoming the owners were. They made us feel at home and I've never had that before. I highly recommend this place

Very convenient location between Zhangjiajie West Railway Station and 72 Qilou

The hotel is just 10 minutes from the West train station, so it was perfect for us, as it was exactly what we were looking for. The rooms are also very clean and the staff is willing to help. The transfer to the station was also very convenient

If you are foreigners and would like to get an authentic experience in China, that's the place to be. I was amazingly welcomed by the couple who owns the place. They were very helpful in arranging my outings. The hotel is also well located: 10 min from Zhangjiajie west railway station and 15 min from the Tianmen mount cable car. Do not miss it!

Great location and easy to access! Helped us with luggages and support :) recommended!

location was very good, stayed here because it was near tian men shan dong, clean and good

Good place! The owner also drove us to the train station the next day in the morning

Very nice to foreigners. The owner helps us many things such as pick-up at Zhangjiajie west station, grab a car to go to Wulingyuan, 72 building, Tianmenshan. You can ask trip.com for his wechat and contact him before going there.

Very nice hotel manager who drove us to the station several times, it’s a 5 min drive hence why we chose this location

Our stay at this hotel was simply unparalleled—the owner's hospitality made it the best experience we've ever had! From the moment we arrived, we were welcomed with such warmth and kindness, making us feel like part of their family. Not only did we receive excellent service, but we also made lifelong friends whom we're already planning to visit again in the future. Until next time, our heartfelt gratitude goes out to them for making our stay so memorable.😊🥰 谢谢你刘姐。你太好了,下次见💙

We were looking for a hotel near the railway station to spend one night. Satisfied.

A very friendly and helpful receptionist. Location of the hotel is a bit out of the city center but located very close to the railway station.