Western Grand Hotel

Western Grand Hotel Reviews

Western Grand Hotel

North of Dayongqiao Park, Ziwu West Road, Yongding District, Zhangjiajie, Hunan, 427000, ChinaView Hotel Details
Western Grand Hotel
Western Grand HotelWestern Grand HotelWestern Grand Hotel
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1 night

Guest Reviews of Western Grand Hotel

9.3/10
Very Good
3099 review
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.4
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All reviews(3099)
Positive reviews(3067)
Reviews with photos/video(513)
Friendly front desk staff(280)
Large rooms(167)
Delicious breakfast(119)
Offers pick-up/drop-offs(79)
Close to train station(19)
Has rooms for families(18)
Loved the night views(18)
Luxurious(15)
Negative reviews(32)
Nadheer Huawei
Deluxe River-view Queen Room
Stayed in Mar 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 30, 2024
Nice stay, excellent location, very pleasant and helpful front office staffs. Great spread of dishes for breakfast.
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel is conveniently located to the airport, high-speed rail, railway station, Tianmen Mountain, 72 Wonders Tower, Hourong Street Food Plaza, and only takes about 10 minutes by car. There are all kinds of restaurants and snacks around the hotel! Thank you again for your affirmation of the hotel. I look forward to visiting you again. I wish you a pleasant journey and a happy family!
Eoin Steven
Tianmen Mountain View Twin Room
Stayed in Jan 2024
Couples
1 review
10.0/10
Outstanding
Posted on Feb 12, 2024
Excellent hotel and very helpful staff, in particular Ren, who was kind enough to pick us up from the airport at late notice because we arrived late at night during the Chinese New Year. She also helped us to plan our tours and trips when we needed it 🙂 Breakfast was lovely and the hotel supermarket was a nice surprise as we didn’t have to go too far if we wanted any snacks. Beds were also comfortable and the Mountain View room was spacious and warm. Great too to see the city and watch the Chinese new year fireworks!
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel is conveniently located from the airport, high-speed rail, train station, Tianmen Mountain, Seventy-two Qilou, and Hourong Street Food Court. It only takes about 10 minutes by car. All kinds of restaurants and snacks are available around the hotel! Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a happy journey and a happy family!
Guest User
Tianmen Mountain View King Room
Stayed in Jun 2024
Couples
6 review
5.5/10
Posted on Jul 30, 2024
The hotel is a but outdated and possibly mainly booked by local tourist rather then Western tourist. We have received a complimentary upgrade on the bedroom to a more spacious one. The bedroom and facilities where okay for our needs considering we only spent there one night, big highlight is the restaurant which offers very good fish.
Response from Property: Thank you for choosing Western hotel.Your comments are very important to us,we are so sorry that we didn't offer you a comfortable service,wish you happy everyday ,we are looking forward to serve you again!At the same time, thank you for your recognition of the hotel restaurant, and thank you for your satisfaction with the restaurant fish. Have a nice trip.
Ferdy Ferdiant Dji
Tianmen Mountain View Twin Room
Stayed in Nov 2023
Family
12 review
9.5/10
Amazing
Posted on Dec 28, 2023
The reception was very nice, and he upgraded to facing 72 floor wonder tower.
Response from Property: Hello! Thank you for staying at the West Hotel in Zhangjiajie. The hotel has 310 rooms of various types, and the transportation is convenient. It is only a 10 minute drive from the airport, high-speed rail, train station, Tianmen Mountain, 72 Qilou, and Hourong Street Food Plaza. The hotel is surrounded by a variety of food and snacks! Thank you again for your affirmation of the hotel. Looking forward to visiting again, I wish you a pleasant journey and a happy family!
Akhil Garg
Tianmen Mountain View King Room
Stayed in Sep 2023
Travel with friends
85 review
10.0/10
Outstanding
Posted on Oct 4, 2023
Our hotel location was very near to all major scenic spots in zhangjiajie. Views from our hotel room we're awesome.
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel is conveniently located from the airport, high-speed rail, train station, Tianmen Mountain, Seventy-two Qilou, and Hourong Street Food Court. It only takes about 10 minutes by car. All kinds of restaurants and snacks are available around the hotel! Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a happy journey and a happy family!
Sophon Pipitnowvarat
Tianmen Mountain View Twin Room
Stayed in Nov 2024
Couples
4 review
6.0/10
Posted on Feb 28, 2025
Breakfast doesn't have much varieties
Response from Property: Sincere thanks for choosing to stay in BEST WESTERN Plus GRAND HOTEL ZHANGJIAJIE . We deeply apologize for any inconvenience caused during your stay. The scenery outside the window is fleeting, even if it is beautiful, it can only become a memory. We have always cared for us with great care, just to not miss out on someone who can accompany us to enjoy the scenery. Thank you again for everything you have givenBEST WESTERN Plus GRAND HOTEL ZHANGJIAJIE , and I hope you will always be happy and looking forward to meeting you again! Service Butler——Safina
Guest User
Deluxe City View Twin Room
Stayed in Feb 2024
Travel with friends
38 review
9.0/10
Great
Posted on Mar 23, 2024
The location is near to 72 building. Not many restaurant around. The breakfast is v good
Response from Property: Hello! Thank you for staying at the West Hotel in Zhangjiajie. The hotel has 310 rooms of various types, and the transportation is convenient. It is only a 10 minute drive from the airport, high-speed rail, train station, Tianmen Mountain, 72 Qilou, and Hourong Street Food Plaza. The hotel is surrounded by a variety of food and snacks! Thank you again for your affirmation of the hotel. Looking forward to visiting again, I wish you a pleasant journey and a happy family!
Guest User
Tianmen Mountain View King Room
Stayed in Mar 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 19, 2024
The hotel kept my left behind thing & I went back to collect it. Great. Thanks.
Response from Property: 您好！感謝入住張家界韋斯特大酒店，酒店擁有各類房型310間，酒店交通便利距離機場、高鐵、火車站、天門山、七十二奇樓、後溶街美食廣場，衹需10分鐘左右車程，酒店周邊各類餐飲小吃一應俱全！再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快，闔家幸福！
Huagang Zhang
Family Suite
Stayed in Jul 2024
Family
1 review
10.0/10
Outstanding
Posted on Aug 8, 2024
Room is clean and hotel persons are very helpful.
Response from Property: 您好！感謝入住張家界韋斯特大酒店，酒店擁有各類房型310間，酒店交通便利距離機場、高鐵、火車站、天門山、七十二奇樓、後溶街美食廣場，衹需10分鐘左右車程，酒店周邊各類餐飲小吃一應俱全！再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快，闔家幸福！
Tan Tiffany
Tianmen Mountain View Twin Room
Stayed in Sep 2023
Family
4 review
7.0/10
Posted on Oct 26, 2023
Shirt distance away from 72奇楼。
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel is conveniently located from the airport, high-speed rail, train station, Tianmen Mountain, Seventy-two Qilou, and Hourong Street Food Court. It only takes about 10 minutes by car. All kinds of restaurants and snacks are available around the hotel! Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a happy journey and a happy family!
Buks O
Superior 2-bed Room
Stayed in May 2023
Solo travellers
2 review
9.5/10
Amazing
Posted on Jun 7, 2023
Loved staying at this hotel ! 10/10 I would recommend. As a tourist from out of the country I felt very welcome and well taken care of right from when I got there. The room was clean and the view of the mountains from my window was literally breathtaking. Also, I would like to say a big thank you to the hotel staff for being so helpful and efficient..when I first got into my room, I made a mistake and ended up blowing a fuse in my room. I went downstairs to the front desk and explained the situation and it was fixed within a few minutes of me getting back to my room...thank you! I would definitely stay here again next time I'm in Zhangjiajie
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel has convenient transportation. It only takes about 10 minutes to drive to the airport, high-speed rail, railway station, Tianmen Mountain, Seventy-two Strange Building, and Hourong Street Food Plaza. All kinds of catering and snacks are available around the hotel! Thank you again for your affirmation of the hotel, look forward to coming again, I wish you a pleasant journey and a happy family!
Guest User
Tianmen Mountain View King Room
Stayed in Oct 2023
Travel with friends
2 review
9.5/10
Amazing
Posted on Nov 26, 2023
Lovely stay at this hotel! The reception staff were super helpful via Wechat translation! They also gave us an upgrade and organised airport pickup and drop off!
Response from Property: Hello! Thank you for staying at West Hotel in Zhangjiajie. The hotel has 310 rooms of various types. The hotel is easily accessible from the airport, high-speed railway, railway station, Tianmen Mountain, 72 odd buildings, and Hourong Street Food court. It only takes about 10 minutes by car, and all kinds of food and snacks are available around the hotel! Thank you again for your affirmation of the hotel. Looking forward to visiting again, I wish you a pleasant journey and a happy family!
henree
Family Suite
Stayed in Oct 2023
Family
4 review
7.5/10
Posted on Nov 20, 2023
Old hotel but relatively clean. Room is very spacious and sufficient supply of basic amenities. Room still have a scent of smoke when enter. Room need some serious upgrading. Breakfast was very chinese style.
Response from Property: 您好！感謝入住張家界韋斯特大酒店，酒店擁有各類房型310間，酒店交通便利距離機場、高鐵、火車站、天門山、七十二奇樓、後溶街美食廣場，衹需10分鐘左右車程，酒店周邊各類餐飲小吃一應俱全！再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快，闔家幸福！
Terry
Triple Room
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Feb 4, 2025
Service is good
Response from Property: Sincerely thank you for choosing to stay in BEST WESTERN Plus GRAND HOTEL ZHANGJIAJIE and for recognizing and supporting our various service facilities. We are greatly pleased. It is our honor to add some convenience and comfort to your journey. Sincerity is the sail, I am willing to sail with you! The heat won't last long, I hope our friendship will always be as hot as summer. Thank you again for everything you have given to West. All West employees wish you a pleasant journey and all the best! Looking forward to our reunion again! Wishing you and your family a pleasant journey and good luck in the Year of the Snake! Service Butler——Safina
Guest User
Superior 2-bed Room
Stayed in Jul 2023
Travel with friends
1 review
10.0/10
Outstanding
Posted on Aug 31, 2023
Hi there, we really liked this Hotel. They have a Supermarket inside, as well as a laundry room. We did not make use of breakfast, so not sure how that is. But the cleaning staff was very friendly and even folded our clothes for us while we were gone. The staff at the reservation spoke some english and where not, it is easy enough with a translation app. Biggest plus are the big rooms and awesome view over the City however, for a very reasonable price (outside the tourist season).
Response from Property: Hello! Thank you for staying at the West Hotel in Zhangjiajie. The hotel has 310 rooms of various types, and the transportation is convenient. It is only a 10 minute drive from the airport, high-speed rail, train station, Tianmen Mountain, 72 Qilou, and Hourong Street Food Plaza, and the surrounding restaurants and snacks are all available! Thank you again for your affirmation of the hotel. Looking forward to visiting again, I wish you a pleasant journey and a happy family!